Manager Fulfillment Team at Absa

To provide and manage the provision of business enablement, fulfillment and support services for Corporate Mobile voice and data services, Corporate and Branch Cabling services and Procurement of IT hardware and peripherals for the Group.

Job Description
Business Management:

• To provide specialist advice and support in assisting a team of six (6) to manage and deliver on Requests and Incidents for Mobile Services, Cabling Services (BAU and Projects) and general IT hardware and peripheral procurement and Adhoc supportive services

Meeting deadlines:

• Completes task timeously
• Dealing with Stakeholders and escalations: Taking responsibility for managing the expectations of stakeholders
• Dealing with Vendors and OEMs

Additional Job Description:

• Driving Customer satisfaction across all the Tech Ops services
• Driving continuous improvements initiatives in an effort to drive automation and enhancing / improving customer experience
• Attending Vendor/ OEM monthly SLA meetings
• Attending Vendor/ OEM Quarterly Review meetings
• Point of escalation for all our Services
• Analyze, prepare and present weekly, monthly and Quarterly incidents/ Requests reports to monitor performance and highlighting trends and or issues.
• Conducting Customer Satisfaction Scores
• Understanding and building from the foundational Self Managed Team principles already embedded in the team
• Coaching the team and helping with personal and team growth
• Engagement with OEMs and Vendors in introducing technologies and or Services that would enhance our Services
• Ensuring constant savings on all procurement
• Independent thinking and creativity
• Knowledge of Project Management
• Practicing of Agile new ways of working (effectively running Stand-ups/ Kanbans)

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)