Jobs at Absa Group

To deliver finance administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Pension management: Assist with effective and accurate pensions management
• Policy implementation: Provide technical support/advice to assist commercial and HR objectives and pension education strategy
• Assist the Head of Employee Benefits in the delivery of all aspects of pensions and benefits communications : Draft technical pension and benefit communications as required.
• Provide detailed communications input into all on-going and overall pension and benefits communications, for example benefit statements, member’s reports, and letters to members.

Education

• Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

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To provide specialist advice & support in area of specialisation; enabling the provision of sound pricing and execution of trades, maximising assets and minimising financial risk.

Job Description

• Solutioning & Advisory: Provide ongoing support to senior advisors in driving business development and subsequently business targets through monitoring and identifying opportunities within the portfolio (cross selling and up-selling)
• Client Engagement: On a regular basis engage with clients around current product requirements and future product requirements to ensure client expectations are met and ultimately value created for business and client
•  Risk and Control: Ensure that all risk and control requirements relating to the portfolio are met and/or implemented as required 

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Act as a process executor for completion of financial information within the process Reconciliations

Key focus will be on Month end Reporting and Balance Sheet Reconciliations
Key Responsibilities
Job Description
Accountability: Manage financial information completion process (60%)

• Act as a process executor for completion of financial information within the process Supplementary Data
• Key focus on Regulatory reporting and support to Process
• Owner
• Analysis and unpack on queries and issues for
• Supplementary Data Process
• Projects will relate to improvements on disclosure and/or Banking and Insurance Regulatory returns as well as the implementation of new Regulations
• Independently problem solve by using analytical skills and / or out the box thinking
• Able to investigate difficult, unstructured problems and drive solutions
• Independently execute and drive projects to completion
• Able to support the process owner with management of the teams projects
• Be able to understand and work with large data sets. Have the ability to analysis data, understand the analysis and articulate the findings clearly to others outside of AC and FC
• Be able to engage and solution with senior stakeholders within the organization around any Supplementary Data concerns or issues which may arise
• Present project finding to senior stakeholders
• An ability to identify inefficient processes across supplementary data and recommend potential solutions. Good understanding or experience in implementing automated solutions will be beneficial
• An ability to repriorise daily deliverables in order to address an adhoc query arising either related to financial disclosures or regulatory queries
• Support and cover for the process owner should the Process Owner not be around
• Support to Subject Matter Expert (SME) on processes, resolution of issues and ad hoc requests from stakeholders including:
• Cluster Financial Controller
• Cluster CFO/BP&A team members
• Other Financial Control functions
• Support SME on obtaining TAG opinions and ad hoc queries on accounting issues.
• Act as the process executor for implementation of new standardised processes where relevant
• Provide feedback to stakeholders on results reflected in the financial accounting system, as well as issues identified where there are potential risks to numbers
• Act pro-actively in correcting issues and implement a sustainable process
• Ensure that principles of the Financial Control Operating Model are complied with and sustained
• Maintain and enhance processes
• Identify areas of improvement in completion, review and or submission processes to drive and implement a sustainable and effective process in support of quality and accuracy
• Identify synergies between different reporting processes and implement new and or enhanced processes

Accountability: Provide support to other process executors through motivation and employee engagement (20%)
Accountability: Process Execution (20%)
Knowledge & Skills
Education And Experience Required
Competencies:

• Understanding and managing team dynamics to maximize performance
• Escalate issues around allocation of resources to process architects tasks to ensure delivery of team objectives.
• Ensure continued development of resources, through coaching and mentoring, to empower value added delivery of tasks.
• Execution of processes as designed
• Constantly review, improve and maintain own activities to enhance the effectiveness and efficiency of processes
• Recommend areas for improvement in order to reduce cycle times, improve productivity, create capacity and improve process reliability and customer satisfaction
• Assist in the implementation of new and/or enhanced processes
• Identify activity-specific risks and work with Process Owner / Process Architect to mitigate risks
• Maintain awareness of own activities and the impact thereof on related / interdependent activities
• Exceptional academic track record
• Understanding of financial reporting processes and related controls (Expert)
• Ability to identify control gaps and weaknesses (Expert)
• Ability to analyse and interpret financial data (Expert)
• Ability to write concise effective reports (Expert)
• Advanced excel skills to contribute to the team
• Good understanding of consolidations
• Good understanding and experience in implementing automated solutions
• Basic knowledge of SQL will be beneficial
• CA (SA) with 2 or more years of experience
• Business experience in a Banking environment gained from a Finance, Product
• Regulatory Experience would be an advantage
• Project Management experience would be an advantage
• Deciding and initiating action
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and highly innovating

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To manage and lead a team of sales agents in order to meet and maintain sales targets

Job Description
BRIEF OVERVIEW OF THE SPECIFIC BUSINESS UNIT:

• This role is within RBB: Everyday Banking Sales in the Contact Centre, reporting into Contact Centre Sales Manager.

BRIEF OVERVIEW OF THE ROLE:

• An exciting role that focuses at optimisation sales opportunities within the Transactional Business. This role will expect from you to drive Transactional Sales initiaves and achieve targets with in your team. In this role, you will have an opportunity to influence both business and your own team on their performances.

Education

• Further Education and Training Certificate (FETC)

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Leverage deep data science expertise in advanced statistics, data wrangling, data mining, data analysis, feature engineering &predictive modeling, storytelling, distributed computing & data visualisation, machine learning tools & data intuition to define, build, operationalize & continuously improve data solutions that deliver relevant, quality assured, accurate & commercially impactful data to the business.

Job Description
Data Science

• Participate in design thinking processes to determine & confirm hypotheses and priority questions / data challenges & related metrics to be solved for
• Translate business questions to be solved into data requirements & define a data solutions to deliver against these requirements
• Proactively partner with the data engineering team to refine the data requirements deliver raw data to Data Science teams for interpretation & analysis
• Design fit for purpose data interpretation & analysis approaches & create customized data models, algorithms, machine learning tools and recommendation engines to achieve the desired business outcomes
• Use advanced data science skills to mine & interpret data. These include but are not limited to: advanced statistics, data wrangling, data mining, data analysis, feature engineering & predictive modeling, distributed computing, machine learning tools & data intuition
• Analyse & interpret complex data sets
• Apply quality assurance frameworks to test model & analysis techniques (e.g. algorithms, models) & overall data quality
• Apply the testing frameworks to monitor and analyse model performance & data integrity on all data assignments
• Produce business insights and recommendations based on data analysis & modeling concluded & where relevant with knowledge and experience of e.g. Java, Scala, Python, Hadoop, Apache Spark & Kafka
• Use storytelling and data visualization techniques to maximize impact & deliver a user friendly product to business
• Contribute to the consolidation of data solutions into viable end products (in the language of business) that can be leveraged on an ongoing basis e.g. dashboards, reports etc.
• Present data analysis (trends, insights, forecasts) & findings to business & show tangible business impact to be derived from the data science process
• Facilitate peer reviews & feedback on data solutions
• Refine data analysis based on business & peer reviews
• Contribute to the assessments of the effectiveness and accuracy of new data sources & data gathering techniques
• Promote data literacy with your business stakeholders by sharing best practices and showing tangible business impact & recommendations as a direct result of the the data solutions provided
• Stay ahead of the curve on data science trends & leading practice data science tools and techniques & transition the organisation to advanced methods for the continuous optimization of data

Accountability: Risk & Governance

• Identify data risks and mitigate these (pre, during & post solution deployment / data delivery)
• Create business cases & solution specifications for various governance processes (if required)
• Apply data quality assurance frameworks and tools to guarantee data quality & data integrity (always) for specific data solutions
• Contribute to risk, governance, compliance & broader regulatory processes as a data science expert (if & when required)

Accountability: People

• Coach & mentor other data scientists
• Conduct peer reviews, testing, problem solving within and across the broader team

Education

• Bachelor's Degree: Information Technology

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To develop tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adoption i.t.o. product development methodology, governance and delivery objectives. Selecting this role has a compensation & benefit impact in RBB Salesforce.

Job Description

1: Definition of Salesforce Technical Architecture:

• Define and communicate the technology architecture for Absa. Creation of roadmaps and architecture reference models. Design customer centric solutions according to the strategic roadmap of RBB Salesforce distribution , based on what capabilities/functionalities are in place currently, and on what must be developed to reach the future state. Translate the business architecture into "fit for purpose" business models (capabilities). Attend the relevant architecture forums and provide guidance on all aspects of architecture principles and best practices. Review designs submitted to the relevant architecture governance forums. Provide people, process and technology recommendations across aspects of architecture initiatives, based upon current and future state offerings and the business's strategic direction. Assessment, selection and implementation of technology.
•  Architecting Solutions:
• Understand the current levels of strategic and operational capability; the required level of capability (as per the vision); and the options to bridge the gap. Work with role players (stakeholders, project teams, IT etc.) to be able to provide architectural solutions. Provide input into the business concepts received from Business Engagement and craft high-level solutions for all new key business requirements. Give input into high level Business Cases to understand costs, risks and benefits. Develop the technology architecture (current state and future state) considering the logical grouping of activities. Review the concept models and describe the interfaces and functions of the architectural elements. Give input into solution sets and case studies as a body of knowledge and reference point for reuse and fast delivery. Understand relevant Absa Group initiatives and integrate these with the relevant domains/strategic initiatives. Continuously understand the immediate and broader business context in order to execute informed suctioning.
• Design, document, develop and support new and existing technology platforms and infrastructure:
• Design, documentation and development of new technology components and infrastructure as well as enhancements.
• Performance tuning and optimization of technology and infrastructure.
• Provide consulting services to the Architecture Team related to the overall architecture elements of designs.
• Provide assistance to projects and development teams utilizing the technology including infrastructure where troubleshooting of problems is required.
• Integration of 3rd party solutions into application and infrastructure.
• Oversee management and support of applications & infrastructure within Technology: Oversee and assist the relevant architecture, Development & Delivery resources responsible for development, system test, UAT and Production implementation. Provide delivery guidance and production support services including management of technology applications and infrastructure within RBB Salesforce distribution .
• Oversee and assist the Architecture, Development & Delivery resources responsible for monitoring the applications and infrastructure in all environments within Technology.
• People and Project Management:
• Act as line manager to Technical Architects, Enterprise Architects, Solution Architects as well as Development, Support and Delivery resources within RBB Salesforce distribution . Manage PD process for all resources. Ensure all resources complete compliance training. Mentoring and

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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To provide and manage the provision of business enablement, fulfillment and support services for Corporate Mobile voice and data services, Corporate and Branch Cabling services and Procurement of IT hardware and peripherals for the Group.

Job Description
Business Management:

• To provide specialist advice and support in assisting a team of six (6) to manage and deliver on Requests and Incidents for Mobile Services, Cabling Services (BAU and Projects) and general IT hardware and peripheral procurement and Adhoc supportive services

Meeting deadlines:

• Completes task timeously
• Dealing with Stakeholders and escalations: Taking responsibility for managing the expectations of stakeholders
• Dealing with Vendors and OEMs

Additional Job Description:

• Driving Customer satisfaction across all the Tech Ops services
• Driving continuous improvements initiatives in an effort to drive automation and enhancing / improving customer experience
• Attending Vendor/ OEM monthly SLA meetings
• Attending Vendor/ OEM Quarterly Review meetings
• Point of escalation for all our Services
• Analyze, prepare and present weekly, monthly and Quarterly incidents/ Requests reports to monitor performance and highlighting trends and or issues.
• Conducting Customer Satisfaction Scores
• Understanding and building from the foundational Self Managed Team principles already embedded in the team
• Coaching the team and helping with personal and team growth
• Engagement with OEMs and Vendors in introducing technologies and or Services that would enhance our Services
• Ensuring constant savings on all procurement
• Independent thinking and creativity
• Knowledge of Project Management
• Practicing of Agile new ways of working (effectively running Stand-ups/ Kanbans)

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Work embedded as a member of squad OR; across multiple squads to produce, test, document and review algorithms & data specific source code that supports the deployment & optimisation of data retrieval, processing, storage and distribution for a business area.

Job Description

This contracting position provides an exciting opportunity to assist and form part of the rollout of a new strategic initiative within the firm - Enterprise Infrastructure Big Data Service. The Big Data Developer serves as a development and support expert with responsibility for the design, development, automation, testing, support and administration of the Enterprise Infrastructure Big Data Service. The roles require experience with both Hadoop and Kafka. This will involve building and supporting a real time streaming platform utilized by Absa data engineering community. You will be responsible for developing features, ongoing support and administration, and documentation for the service. The platform provides a messaging queue and a blueprint for integrating with existing upstream and downstream technology solutions.

Experience required:
You will have the opportunity of working directly across the firm with developers, operations staff, data scientists, architects and business constituents to develop and enhance the big data service.

• Min 5 years’ development experience
• Strong technical / programming experience
• Development and deployment of data applications
• Design & Implementation of infrastructure tooling and work on horizontal frameworks and libraries
• Creation of data ingestion pipelines between legacy data warehouses and the big data stack
• Automation of application back-end workflows
• Building and maintaining backend services created by multiple services framework
• Maintain and enhance applications backed by Big Data computation applications
• Be eager to learn new approaches and technologies
• Strong problem solving skills
• Strong programming skills, proven track record of coding ability and experience (hands-on back end development)
• Ability to effectively code in at least two programming languages (eg. C#, Java, Python etc)
• Excellent understanding of programming concepts
• Background in computer science, engineering, physics, mathematics or equivalent
• Worked on Big Data platforms (Vanilla Hadoop, Cloudera or Hortonworks)
• Excellent understanding of specific coding / scripting languages e.g. Java, C#, Python, Perl, JavaScript
• Solid understanding of Object Oriented Design and ability to properly apply general design patterns and paradigms

Preferred:

• Experience with Scala or other functional languages (Haskell, Clojure, Kotlin, Clean)
• Experience with some of the following: Apache Hadoop, Spark, Hive, Pig, Oozie, ZooKeeper, MongoDB, CouchbaseDB, Impala, Kudu, Linux, Bash, version control tools, continuous integration tools

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To plan, manage and monitor the implementation of area specific activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Job Description

• Lead the design and delivery of MVPs associated with specific end to end journeys, for the appropriate organizational and technology related outcomes associated with Salesforce. Mobilize and lead a squad for each journey, of all relevant business, specialist and technology stakeholders to ensure delivery of journey objectives in accordance with overall Salesforce program requirements

Key Accountabilities:
Process

• Lead multiple sprints in the design and implementation of Salesforce journeys.
• Ensuring SCRUM artefacts are maintained and updated
• Builds a high-performing team, focuses on ever-improving team dynamics and performance
• Maintain relevant metrics that help keep track of performance.
• Tracking and communicating team progress and communicating to relevant stakeholders.
• Provides thought leadership to the teams and amongst peers in the broader team.
• Leading development delivery within time;
• Fostering a high performance culture with optimal management of business resources.
• Ensuring that sprints are running smoothly and corrective actions taken wherever appropriate.
• Effectively communicate to Programme Lead about the progress as well as blockages in the on-going sprints.
• Ensuring all change governance and standards are adhered to
• Understand current development/delivery model and guide teams to adapt agile strategy.
• Delivers best practice approaches in leading managing projects and leading agile teams
• Finds innovative ways to solve problems.
• Leads teams of seasoned specialists and subject matter experts.

Client/Customer

• Provide advanced specialist advice and give input to the service delivery excellence practice optimisation.
• Develop and maintain relationships with relevant stakeholders that contributes to a culture of customer service excellence.
• Ensure that relevant business input and buy-in in inherent in every design and execution decision

Finance

• Provide advanced specialist advice to prevent and reduce financial wastage in the relevant business area.

Learning & Growth

• Drive and participate in forums that positively contributes to functional knowledge improvement.
• Provide advanced specialist advice and input with regards to change management initiatives within the area of specialisation.

Conduct

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policies and Policy Standards.

Competencies:

• Values Driven
• Digitally Empowered
• Customer Obsessed
• Exceptional Team Player
• Creative Problem Solving
• Drives Results
• Pan African Citizen

Minimum Requirements:

• 5 -7 years’ scrum master experience in a similar environment
• Bachelor’s Degrees and Advanced Diplomas in Business, Commerce and Management Studies, Finance Economics, Accounting or related
• Relevant such as CSM (Certified Scrum Master), CSP (Certified Scrum Practitioner, SAFe agilest or equivalent are required.
• Exposure to Scrum and Kanban methodologies.
• Knowledge of the Banking and Sales is essential
• Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status

General

• The appointment will be made in line with the Divisional Employment Equity strategy
• There is no payment referral plan linked to this requisition

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Provide independent and objective end-to-end Operational Risk oversight for defined for Retail Banking business units / products / functions in line with the Enterprise Risk Management Framework and Operational Risk Framework.
Support an effective risk culture, where there is an open, proactive and constructive dialogue relating to operational risk.
Inform business unit / products / functions risk profiles to help ensure operational risk is managed in line with approved risk appetite.
Enable management to monitor the effectiveness of the control environment and to take action to further mitigate operational risk where required.

Job Description
Accountability: Operational Risk Framework and Policy Oversight

• Providing clear direction to the business units / products / functions on the Operational Risk role, strategic plan and key focus areas
• Provide relevant coaching, guidance and training to the businesses on the implementation and maintenance of the Operational Risk framework components

(including RCSAs, KRIs, Events, Strategic Risk Assessments, and Key Risk Scenarios etc.) and capital drivers

• Assess the level of compliance of business for the relevant risk frameworks and policies
• Keep up to date and remain relevant with the Operational Risk framework, policies, standards, procedures and relevant legislation/regulations

Accountability: Operational Risk Management Oversight
Planning

• Assess, challenge and monitor the current and forward looking exposure (financial and non-financial) to Operational Risk (i.e.: considering all framework elements, strategic planning, business expansions/contractions and other major change programmes, including NPA)
• Act in an advisory capacity to support the scoping and definition of related

Operational Risk deliverables and plans, ensuring that these are aligned to the central Operational Risk calendar

Evaluation

• Assess the relevance and performance of the Operational Risk indicators and thresholds
• Review the key risk assessments related to the business unit/product/function for completeness, with appropriate challenge
• Check and challenge the end-to-end Operational Risk profile of the business

unit/product/function, including emerging risks, to ensure ‘no surprises’. Consider all framework elements, strategic planning, business expansions/contractions and other major change programmes / NPA

• Partner with the first line of defence to provide guidance on issue/action documentation, tracking, escalation and remediation
• Perform conformance reviews on agreed aspects of the framework
• Oversee deep dive- and lessons learnt exercises for material risks, including the review, challenge and tracking/escalation of findings. Review major remediation plans for adequacy, completeness and progress
• Oversee monthly loss event reconciliations and related attestations to ensure that all (above threshold) risk events and losses have been captured on the Operational Risk system.
• Leverage internal central engagement channels/resources, as appropriate

Accountability: Operational Risk Reporting

• Validate data and information in relevant reports provided by first line of defence, as appropriate
• Provide independent challenge on, and insight, interpretation and analytics from relevant reports to senior management
• Prepare appropriate current and forecast Operational Risk profile reporting for the business unit/product under review, as agreed.

Accountability: Operational Key Risk Officer Oversight (if required)

• Oversee the effective oversight and management of key risks by Key Risk Owners, to ensure that they exercise their responsibilities in line with the ERM framework
• Review the risk and controls prescribed by the Key Risk Owners into RCAs
• Assess the key risk framework for appropriateness
• Assess the relevance and performance of key risk indicators and thresholds
• Review and challenge the overall key risk assessments.

Accountability: Operational Risk Framework Element Ownership (if required)

• Act as the specialist in a business units / products / function for an Operational Risk framework element (e.g.: Risk Events), including the ownership of related initiatives and support
• Leverage central team

Accountability: Business Area/Product/Function SME, Africa-wide (if required)

• Recognised as subject matter expertise in the relevant business units / products / functions(s). Display a high degree of familiarity with the business and its current best practices, issues and objectives
• Liaise across African operations, leveraging internal central engagement

channels/resources as appropriate, to provide Africa-wide business unit / products / function(s) Operational Risk oversight and challenge

Accountability: Team Manager (if required)

• Provide leadership and direction where necessary
• Supervise, train or guide team members.
• Contract and manage performance, providing effective feedback

Accountability: Behavioural Competencies

• Personal accountability
• Independent in practice and in thought
• Engaged with a visible level of presence
• Drive the right risk culture in the business
• Appropriate level of curiosity
• Confident to responsibly challenge, even if based on gut feel and not on data or facts
• Ability to manage conflicts
• Influential
• Crisp and clear communicator, verbally and in writing
• See the big picture, however can get into the detail where necessary
• Focused without adopting a silo mentality

Education And Experience (Required)

• B-degree (NQF level no. 6) in business / banking / risk / accounting
• 5 years Operational Risk / banking / financial services environment experience
• 5 years’ experience as an Operational Risk Officer / Manager or Business Risk

Officer
Education And Experience (Preferred)

• 10 years Operational Risk / banking / financial services environment experience
• 10 years’ experience as an Operational Risk Officer / Manager or Business Risk Officer
• Exposure to Operational Risk Governance and Operational Risk and Control

Committees

• Experience with Risk Framework elements especially Operational Risk management
• Experience in dealing with multiple stakeholders

Knowledge And Skills

• Knowledge of banking legislation
• Knowledge of the risk environment and Operational Risk management
• Knowledge of risk regulation and industry standards

Competencies

• Adhering to principles and values
• Relating and networking
• Persuading and influencing
• Presenting and communicating
• Applying expertise and technology
• Analysing
• Adapting and responding to change

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Design Project Lead (DPL) manages the day-to-day execution of one or several customer design projects in Absa while guiding and developing individual team members. DPL works directly with different business stakeholders and takes ownership of the overall project and the delivery of exceptional customer experience. She/he will make an important contribution to the design work of the team and work closely with the stakeholders to ensure the project delivery meets both the customer and the business needs.

A successful DPL is a self-starter with passion for high quality customer design. She/He has a strong track record of delivering complex, creative and innovative design projects that elevate the customer experience. He/she can demonstrate strong communication capabilities and ability to influence and lead others in even high-pressure situations.

Key Accountabilities
Job Description
Accountability: Project Management

• Engage with business stakeholders to clarify the needs and requirements of the business and, jointly with the Design director, establish a clear scope, creative brief and project plan for projects
• Manage the day-to-day delivery of the design output against the plan, continuously interrogating the design quality and customer experience to deliver high-quality output in each stage of the project
• Work closely together with the business and technical stakeholders to ensure the project aligns to their needs and requirements
• Take ownership of the customer experience within the project and constructively challenge business and technical decisions to ensure the best possible experience for the customers
• Lead the project team by aligning, managing and coaching the designers, prototype engineers, copywriters and other possible team members, supporting them in setting goals, overcoming obstacles and delivering outstanding outcomes, while ensuring a fully unified end product
• Develop and nurture relationships across teams and disciplines to promote collaboration and efficiency
• Actively seek ways to measure impact of the design to the customer and business, reporting the insights to the senior management and business stakeholders

Accountability: High quality design

• Create creative, innovative and high-quality design solutions to create a world-class customer experience across the projects in Absa
• Give a significant contribution to the design within the project, while providing thought leadership to the overall team and business
• Take ownership in applying design thinking and best practice standards in developing design options and narrowing down the final solution
• Leverage insight and data, such as market analysis, customer feedback, and user research analytics to ensure that products/services/solutions are truly designed around the customer and deliver improved experience; surface and share insights to the broader team
• Design scenarios, mock-ups and prototypes as necessary for each stage of the project, continuously iterating to achieve the optimal output
• Align the design to the design standards and brand guidelines to ensure consistent experience to the customer across the Absa ecosystem

Accountability: Building capabilities

• Coach and mentor designers in the project team and design office as a whole
• Foster a team environment in which designers feel engaged and motivated
• Continuously build your own expertise by, for example, actively seeking and incorporating feedback, and following external trends and best practices
• Contribute the knowledge building of the entire team by actively sharing insights and success stories; and providing feedback and ideas across different design projects

Role / Person Specification:
Education And Experience Required

• Nationa Diploma or Advanced Certificate in a Design discipline such as product, industrial, service, interaction, digital equivalent NQF level 6 qualification
• Minimum of 5 years’ experience in design discipline (UX, UI, CX, PE) Ideally with a portfolio of high quality work in the financial services industry.
• Track record of leading the delivery of complex, high quality design projects, with strong customer impact
• 2 years of experience conducting audience and usability research including benchmarking, heuristic reviews, surveys, analytics, stakeholder interviews, focus groups, contextual inquiry, and usability testing
• Demonstrated experience in each of the usability and software engineering cycle phases (analysis, design, implementation, and deployment)
• Ability to create and use personas and produce illustrated customer journeys
• Ability to communicate ideas through drawing, digital tools, prototyping, model making etc.

Knowledge and skills:

• Advanced understanding of the whole process of developing digital and service design solutions
• Great customer obsession – ability to tirelessly drive improvement in customer experience throughout the projects
• Strong skills in stakeholder management – ability to build strong relationships, communicate effectively and, when necessary, challenge constructively
• Problem-solving skills – ability to work tirelessly and think creatively in order to find solutions to problems/issues
• Understanding of the importance of data and insight in driving solutions and ability to use data in decision-making
• Awareness of new and emerging design trends and patterns in customer design space

Competencies:

• Ability to provide creative and innovative ideas and concepts to push the thinking on customer experience
• Entrepreneurial mind-set with an ability to work independently and make quick decisions
• Meticulous attention for detail
• Ability to influence and lead others in all levels of the organisation
• Project management/planning skills to ensure projects are delivered on time and on budget
• Great communicator with strong written and oral communication skills

General

• The appointment will be made in line with the Divisional Employment Equity strategy.

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The CIB Data Analytics Team provides insights and quantitative analytics to ABSA’s Corporate and Investment Banking business. This Data Analytics team is responsible for the maintenance and development of a Data Analytics Platform with related components, tools and interfaces to other parts of the system landscape. The Data Analytics Engineer will be responsible for the maintenance and development of a Data Analytics Platform with related components, tools and interfaces to other parts of the system landscape and the development of Data Pipelines, cleaning and transforming data to be persisted (relational, NoSQL, Hadoop, etc) and exposed/streamed to downstream consumers (Analytics Platforms, Machine Learning models, etc). The successful candidate will have a minimum of 8 years’ experience in building data management systems within an Investment Banking/Global Markets environment. They must have the ability to use data analytics to solution. Applied knowledge of standard Data Management Technology, e.g, Relational, NoSQL as well as Big Data Technologies such as the Hadoop ecosystem, Kafka, Storm, Spark, ElasticSearch and of the Software Development Lifecycle as well as Software and Systems Architecture is critical
 

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The main purpose of the role is to be accountable for providing leadership to the Fleet Risk & Maintenance division within the ABSA Vehicle Management Solutions business at a National level. Responsible for fleet risk and pricing, used vehicle remarketing, fleet maintenance and warranties. Accountable for product design, development, deployment and management of the respective product portfolio. The incumbent will be accountable for enabling the fulfillment and implementation of the respective value propositions and ongoing implementation and management of new and existing products in the respective product portfolio.

Job Description
The main purpose of the role is to be accountable for providing leadership to the Fleet Risk & Maintenance division within the ABSA Vehicle Management Solutions business at a National level. Responsible for fleet risk and pricing, used vehicle remarketing, fleet maintenance and warranties. Accountable for product design, development, deployment and management of the respective product portfolio. The incumbent will be accountable for enabling the fulfillment and implementation of the respective value propositions and ongoing implementation and management of new and existing products in the respective product portfolio.

Key Responsibilities:
Product Design & Development

• Provides the design and development of new and existing products, taking to market and running of compelling and commercially viable product propositions spanning the product lifecycle;
• Drives innovation around the product development and management cycle.
• Prepare business cases for new product developments.
• Manage marketing collateral of AVMS fleet risk and maintenance products.
• Responsible for the operational query resolution on all aspects of the respective Product Portfolio relating to product propositions

Product Management

• Collaborates with the respective stakeholders in ensuring that Product value propositions seamlessly integrate into Commercial, Corporate and Public Sector segment and sector value propositions to support AVMS strategy and enable the acquisition and retention of customers in specific segments and sectors to support the targeted commercial and customer shapes.
• Management and coordination of activities relating to roll out of new products and product
• Responsible for updates and change of product and process documentation.
• Provides exception reporting on rate and fee deviations and revenue leakage in maintaining key Product performance indicators for the respective Product portfolio
• Implementation of new product or changes to existing products into the business.
• Manage specific product back-book and clean-up initiatives
• Leverages the Pricing team for implementation of annual re-pricing processes, maintaining pricing tables drafting of communication and related marketing material.
• In collaboration with the Pricing team conduct annual (bi-annual) review of Product pricing and recommends pricing guidelines to ensure market competitiveness
• Provide recommendations for the review cycle of pricing changes and communication thereof.

Control

• To ensure optimal and compliant control environment within the respective Product Portfolio that appropriately balance risk appetites and customer demand with the need to grow to achieve the financial ambitions and balance sheet aspirations of AVMS.

Stakeholder Management

• Responsibility for service monitoring from product providers and monitors client experience with particular emphasis on AVMS products.
• Ensures service delivery is in line with SLA’s.
• Drive interaction with all relevant Infrastructure areas across the business in addressing product management requirements and priorities.
• Drive relevant communication related to product changes or new product implementations.
• Participate in Group-level and industry-wide activities and forums that impact the respective Product portfolio.
• Effectively communicate developments within areas of activity to all relevant internal and external stakeholders.

People and Culture

• Lead and drive the colleague agenda for the AVMS business;
• Builds and sustain a culture that aligns to AVMS’S aspirational colleague experience to deliver the target customer experience and financial performance;
• Accountable for cascading the AVMS strategy to colleagues in the division and providing line of sight to tactical initiatives;
• Accountable for strategic workforce planning, balancing short and long-terms strategic sourcing requirements to ensure that AVMS is appropriately resourced to meet demand, compliance and customer experience requirements.

Competencies:

• Business Acumen
• Inspirational People Leadership
• Customer Orientation
• Results Orientation
• Collaboration and Influencing
• Innovation Leadership
• Change Leadership
• Pan African Citizen

Minimum Requirements

• Degree (NQF level 7)
• Preferred Post Graduate Degree (NQF level no.8) or Honours Degree
• 10 years of relevant industry experience
• Have experience in managing Technical maintenance teams
• Knowledge of Fleet Management products and services
• Knowledge of Vehicle Leasing and Rental market
• Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status.

General

• The appointment will be made in line with the Divisional Employment Equity strategy.
• There is no referral plan linked to this requisition

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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We are looking for an experienced DevOps (Development and Operations) professional to join our growing organization. In this position, you will manage infrastructure projects and processes. Keen attention to detail, problem-solving abilities, and a solid knowledge base are essential.

Job Description
DevOps Duties and Responsibilities

• Work directly with the DevOps team and Senior DevOps manager to test system integrity
• Design and implement build, deployment, and configuration management
• Test implemented designs
• Build and test automation tools for infrastructure provisioning
• Handle code deployments in all environments
• Monitor metrics and develop ways to improve
• Provide technical guidance and educate team members and coworkers on development and operations
• Brainstorm for new ideas and ways to improve development delivery
• Consult with peers for feedback during testing stages
• Build, maintain, and monitor configuration standards
• Maintain day-to-day management and administration of projects
• Manage CI and CD tools with team
• Document and design various processes; update existing processes
• Improve infrastructure development and application development
• Follow all best practices and procedures as established by the company

DevOps Requirements And Qualifications

• High school degree or equivalent; bachelor’s degree in CS, engineering, software engineering, or related field
• Linux and Automation Certificate
• Minimum 2 years’ previous experience in development and operations, or related IT, computer, or operations field
• Previous experience with software development, infrastructure development, or development and operations
• Experience with Linux infrastructures, databases scripting such as JavaScript, PHP, Python, Perl, Ruby, .NET, Agile workflow methodologies
• Understanding of source code repo and version control process flow such as bitbucket,git language
• Patching Management process and tools
• Automation tools preferably Ansible and Awx
• Up-to-date on the latest industry trends; able to articulate trends and potential clearly and confidently
• Good interpersonal skills and communication with all levels of management
• Able to multitask, prioritize, and manage time efficiently

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Drive the design and delivery of complex fit for purpose, business strategy-aligned, high impact, cross domain technology solution blueprints & associated solutions & build architectural capability in Dev teams across an estate.

Job Description
Architecture

• Leverage a solid & deep understanding of the organization strategy to identify, design & deliver relevant, scalable, testable, re-usable technology solutions
• Work in collaboration with delivery teams to independently analyse customer requirements & varying business capabilities & leverage analysis to identify & accurately spec / frame ‘the complex business problems we are aiming to solve’ with each solution design or solution evolution
• Through the above processes, leverage emotional, social & business / commercial quotient to understand consumers and the broader range of stakeholders, their opinions & perspectives and reconcile these within the solution designs (negotiation skills and dealing with complex and divergent stakeholder opinions are a must)
• Leverage expertise in analytical & creative problem solving to synthesise a solution design (build a solution from its components) beyond the analysis of the problem
• Lead design thinking processes to successfully deliver solution blueprints & associated roadmaps
• Create end to end solution blueprints & ensure these can be implemented across all phases of the initiative life-cycle (ideation through to product launch & commercialization)
• Design & or contribute to the design & implementation of detailed feasibilities & business cases
• Leverage a strong engineering background to make the right choices in solution design – this knowledge includes but is not limited to: domain driven design, loosely coupled integration, microservices and other modern software design practices
• The above extends to identifying the best fit tools to be used for a particular solution, understanding those that would not be a good choice and leveraging researching skills to pivot towards something better
• Assume ‘one stop’ shop accountability for solution blueprint design & delivery decisions within an organization based on the above
• Work with project / program management teams to design solution roadmaps aligned to the strategic requirements of an organization and through which the solution can be implemented across all phases of the initiative life-cycle (ideation through to product launch and commercialization)
• Work embedded, as part of a delivery team, to ensure the successful design & implementation of solution blueprints
• Ensure that the detail of the solution (across all architecture domains) is accurate to the implementation of the initiative, true to the bank’s architectural principles/preferences, implementable by the different teams involved in the solution
• Work as part of embedded delivery teams to conduct solution reviews, code reviews, testing and other disciplines associated with solution design & delivery
• Attend various Group & Business specific architectural design forums and present solution designs and detailed business cases for approval
• Leverage synthesis & creative problem skills to identify risk (impending danger & challenges) and work with a cross functional group of stakeholders across the value chain for support & direction
• Conduct solution reviews against defined customer metrics and ensure the ongoing achievement of business results through solution implementation
• Ensure a solid understanding of emerging & evolving architectural principles and hold one stop shop accountability for the evolution of solutions in alignment with these principles (where it makes sense to do so)
• Build architectural capability across delivery teams in a business to ensure ongoing evolution of skills in solution delivery
• Contribute to the architecture body of knowledge
• Contribute to the design & evolution of architectural principles and preferences

People

• Participate in peer reviews (code, solution, testing etc.) and transfer knowledge and capability across delivery teams for improved solutioning & evolving architectural practices
• Set & Cascade solution direction across technology delivery teams
• Build & evolve the architectural capability of Delivery teams across the business – through active coaching & information / knowledge sharing
• As an SME, support the proactive attraction, recruitment, development, & retention of strong technology teams across an estate
• Leverage and embed agile practices in delivery teams and work to build strong self-directed, high performance teams through agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)

Financial & Vendor Management, Risk & Governance

• Carry the ‘one stop shop’ accountability for all risk associated with solution design (from ideation to deployment)
• Apply the organization risk & governance frameworks
• Ensure solution design alignment to Group guidelines & ensure solutions are sustainable for the enterprise
• Proactively involve / engage chapter & guild leads in solution decision making, applying an enterprise wide lens to product & service development
• Ensure solution design alignment to regulatory requirements and continuously update knowledge on regulatory requirements for the successful design of new & evolution of existing solutions
• Deliver on time & on budget (always)