Manager: Funeral Claims at Capitec Bank

About the role

• As the Manager: Funeral Insurance Claims, you will oversee funeral claims processing, ensuring operational efficiency and regulatory compliance. Extensive experience in long-term and funeral insurance is essential, with a strong focus on the Policyholder Protection Rules (PPR) Rule 2A and Rule 17. Your role involves leading a team, optimizing claims processes, and ensuring fair, efficient outcomes that meet industry standards.
• This position is critical in driving innovation, enhancing client experience, and ensuring compliance, while fostering a high performing, engaged team.

What you will be doing:

To manage the Funeral Claims function and team:

• To innovate and drive the assessment of funeral claims
• So that all funeral claims are assessed effectively and efficiently by the team, ensuring optimal management of the function and business

Key Performance Areas:

• General management of the funeral claims processing and disputes function
• Operational management and delivery
• Process development and innovation
• People / Team Management
• Relationship and stakeholder Management

Minimum:

• 8+ years’ experience in insurance, banking or financial services
• Including at least 3 years’ experience of funeral insurance claims assessment
• At least 2 years’ experience leading or managing a team in a mid to senior role

Qualifications (Minimum)

• Relevant Tertiary Qualification

Qualifications (Ideal or Preferred)

• Honours Degree in Business Management or Related

Knowledge:

Minimum:

• Detailed working knowledge on elements, application and best practices in relation to Rule 2A and 17 of the Long-Term Insurance Act Policyholder Protection Rules
• Life insurance industry, products, processes
• People/team management practices and principles
• Business and commercial awareness and thinking
• General operations management practices and principles
• Change management and business communications
• Application of PPR rule 2A

Ideal:

• Stakeholder management practices
• Project management methodology