Available Jobs at Capitec Bank

Purpose Statement

• To provide administrative service and support to Capitec Bank’s clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.
• To provide support to all clients making use of Capitec Bank’s Internet Banking and Mobile Banking services.

Experience

Minimum:

• 1 - 2 years inbound contact centre
• Customer service experience

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• n/a

Knowledge

Minimum:

• Call centre processes and procedures
• Customer care and service protocol

Skills

• Communications Skills
• Problem solving skills
• Telephonic / Call skills
• Attention to Detail

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About the role:

• The Specialist Investigator will work as an integral member of the AML Specialist Investigations Team (SI Team). This individual will identify, plan, conduct and complete complex investigations into matters referred from internal or external sources based on the severity or impact risk identified, through the gathering, researching, analysis and evaluation of relevant information in order to determine whether suspicion exists of money laundering, financing of terrorism or reputational risk These efforts will justify making a report(s) to the FIC for the purpose of complying with legislative/regulatory requirements, an intelligence report to mitigate risk to Capitec Bank and a recommendation to exit a client relationship.
• We are seeking a skilled Financial Crimes Investigator responsible for conducting in-depth investigations into financial crimes, including corruption, theft, fraud, and money laundering. The role involves analyzing large sets of transactional data using tools such as Excel and SQL to create relationship diagrams and transactional flows. The successful candidate must be able to write clear and concise reports, and present investigation findings to a variety of stakeholders, including senior management and external industry stakeholders. Strong analytical and communication skills are essential.

What you will bring:

• 5+ years’ experience in Financial Crime within financial services 
• Experience with external stakeholders such as the FIC Monitoring Team or other Law enforcement bodies
• 5+ years’ Investigation and research experience in Financial Crime AML environment
• Completed relevant certifications i.e ACAMS/ACFE
• Intermediate – Advanced level SQL Scripting

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Purpose Statement

• To build out and maintain optimal, sustainable, resilient, scalable, cost effective and high performing IT Infrastructure that meets the companies vision and objectives.

Experience

MINIMUM:

• Minimum 5 years Information and Communication Technologies experience in the end-user computing environment
• Minimum 3 years design and implementation of desktop hardware, software and management systems servicing the end-user computing environment in an enterprise
• Experience in Cloud Services (Azure, AWS, GCP)

IDEAL:

• 5+ years Information and Communication Technologies experience in the end-user computing environment
• 3+ years design and implementation of desktop hardware, software and management systems servicing the end-user computing environment in an enterprise.

Qualifications (Minimum)

• A relevant tertiary qualification in Information Technology or Information Technology - Computer Science
• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Information Technology or Information Technology - Computer Science

Knowledge

MINIMUM:

• Minimum Knowledge
• A thorough and in-depth understanding of:
• End user and distributed IT systems and infrastructure
• Desktop design standards and implementation strategy
• Microsoft Windows operating system architecture and application integration
• Active Directory and Group Policy management
• Security relevant to desktops (using tools like group policy management)
• System Centre Configuration Manager and all supporting product functionality
• Knowledge in scripting tools such as VBScript, PowerShell, Python, JavaScript
• Encryption technologies
• Mobile Device Management
• End User hardware technologies
• End User Infrastructure Service technologies (e.g. Print Management Solutions)
• Documenting of IT systems and infrastructure
• Cloud Services (Azure, AWS, GCP)
• Microsoft 365 Services (Teams, Power Platform, Power BI, O365).
• Microsoft Intune / MAM
• Cloud Management Gateways (Azure SCCM) 
• Object Oriented Language ( C++, C#, Java).
• SQL and NoSQL knowledge.
• Restful API web services.

IDEAL:

• Currently relevant industry cloud solution technologies (e.g. Office 365, Azure)
• Video, Voice and Collaboration services (Polycom, Cisco, Skype / Teams)
• Virtual Desktop Technologies (VDI, Citrix, VMWARE)

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Analytical Skills
• Problem solving skills
• Attention to Detail

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Purpose Statement

• To design, develop and deploy reporting and analytical solutions to support and enhance business decisions through processing and converting data into actionable insights, delivered in report form, using the Capitec reporting and analytical tools (software) of choice.

Experience

Minimum:  

• At least 4 years’ experience implementing innovative BI solutions leading to clear business decisions and benefits, including
• At least 4 years’ experience in data analysis, including experience in and understanding of database structure design and data extraction principles (ETL). 
• At least 4 years’ experience working with any visualisation tools of which 2 years is on Power BI (DAX, M) 
• At least 4 years' experience in SQL (Postgres, MySql, MS SQL) which involved cleaning, enriching, transforming , data mapping, data aggregation, and data normalization that is suitable for data analysis.
• Working with product development life cycle and Agile frameworks
• Experience managing projects own work and initiatives from start to finish, including planning, scoping, budgeting, and timeline management.

Ideal:

• Data analysis methodologies or BI development in a various industries (i.e. financial/banking environment including financial, insurance, telecommunications and risk industries)

Qualifications (Minimum)

• A relevant degree in Statistics or Finance

Qualifications (Ideal or Preferred)

• Certification in AWS Practitioner

Knowledge

Minimum: 

• Overall good understanding and application of BI and Data Warehousing best practice
• Overall good understanding in Python or R (or any other relevant programming language)
• Expert in the field of BI development (reports, dashboards, data visualisation, etc.)
• Extensive knowledge of BI/reporting and analytical tools
• In depth knowledge of BI environments, solutions and implementations (end-to-end BI architecture and technologies)
• In depth knowledge in the field of data analysis methodologies (Descriptive-,Diagnostic-,Predictive-,Prescriptive Analytics)
• Knowledge of both waterfall and agile development approaches
• Knowledge of SQL query language: Preferably AWS services (Redshift, Athena, DataLake, Python, PostgreSql, MySQL) or MS Technologies (Azure services, SQL, SSAS) 
• A good understanding of design and user experience principles
• Understanding of Agile principles 

Ideal:

• Extensive knowledge of Power BI services (including Advanced AI and ML, and Cognitive services within the Power Platform)
• Working knowledge of the AWS ecosystem and services
• Analysis/report development in a financial/banking environment 

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Problem solving skills
• SQL Skills

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Purpose Statement

• To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service and assisting clients at the ATM and to complete transactions on any remote or self-service channels. In doing so, gain the knowledge, skills and experience required for service consulting. 

Experience

Minimum:

• No experience required but individual needs to hold a Grade 12 National Certificate

Ideal:

• Some client service experience within a retail/ financial/ banking environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Knowledge

Minimum:

• Basic calculations 
• How to engage with people
• Clarity and understanding of own aspirations, being ambitious and keen to learn.

Ideal:

• Knowledge of bank branch environments
• Knowledge of Capitec Bank products and business processes (internal)

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills

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Purpose Statement

• To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service and assisting clients at the ATM and to complete transactions on any remote or self-service channels. In doing so, gain the knowledge, skills and experience required for service consulting. 

Experience

Minimum:

• No experience required but individual needs to hold a Grade 12 National Certificate

Ideal:

• Some client service experience within a retail/ financial/ banking environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Knowledge

Minimum:

• Basic calculations 
• How to engage with people
• Clarity and understanding of own aspirations, being ambitious and keen to learn.

Ideal:

• Knowledge of bank branch environments
• Knowledge of Capitec Bank products and business processes (internal)

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills

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Purpose Statement

Assume end-to-end responsibility for a credit intelligence workstream through: 

• Leading and guiding the delivery of complex analytical output. 
• Leading the identification, development, implementation and maintenance of new credit intelligence strategies and solutions
• Address business problems relative to credit intelligence workstream. 
• Building and maintaining new statistical models to inform credit intelligence decision making.  
• Providing guidance and technical oversight to junior team members

Experience

Minimum:

• 4 - 6 years’ experience in retail credit analysis (including programming in SQL / SAS / R / Python, descriptive and diagnostic analytics, statistical modelling, and data visualisation).
• In case of Honours degree: 3 - 5 years’ experience in retail credit analysis (including SQL programming and descriptive analytics).  
• Credit intelligence performance and optimisation.

Ideal: 

• Experience in assuming a leadership role during a project.
• Customer Value Management (CVM) and Rewards
• Capitec Bank experience

Qualifications (Minimum)

• Bachelor's Degree in Finance or Statistics

Qualifications (Ideal or Preferred)

• A relevant post graduate degree in Finance or Statistics

Skills

• Communications Skills
• Leadership Skills
• Presentation Skills
• Reporting Skills

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Purpose Statement

• To build value for the product line by solving client and business challenges using data. 
• To utilise data and analytical skills and experience to build insights which enable senior decision makers to make better, informed decisions faster.
• Productionise insights to be consumed across team (focus on building reusable data assets).
• To build an understanding of various business domains and relevant products, to address queries and execute analytical tasks.

Education (Minimum)

• A relevant tertiary qualification in Business Administration or Statistics
• Grade 12 National Certificate / Vocational

Education (Ideal or Preferred)

• Certification in Business Analysis or Similar

Knowledge and Experience

Minimum Experience:

• At least 5+ years’ experience in a similar Business Intelligence Analyst or equivalent Data role (Data Analyst, etc.); including experience in Data Analytics, BI methods and tools, Data Warehousing, and the Data Product Life Cycle)
• A good understanding of Database Management and Data Mining
• ETL (extraction, transform, load) data flow, and traceability
• Analysing, identifying, quantifying, and subsequently delivering value on how to solve business challenges using complex data sets 
• Building Data Visualisations using tools such as Power BI 
• Stakeholder engagement (including Senior Management)
• Experience in data quality and incident management  
• Quality assuring and oversight of the work of others.
• Advanced SQL skills: Using complex SQL to prepare and analyse data (e.g., indexes, query plans, foreign key constraints, common table expressions, etc.)
• Coding skills and performing code reviews
• Documentation (going to stakeholders and doing documentation - running projects)
• Business requirements / requirements gathering
• Modelling
• Dashboards

Minimum Knowledge:

• Agile project management methodology and experience with tools such as Jira 
• Data privacy and security regulations and best practices 
• Design thinking
• Dimensional Modelling
• The Data Product Life Cycle (DPLC)
• Data management 

Ideal Experience / Knowledge:

• Previous experience working as a Business Intelligence Analyst / Data Analyst / Business Analyst within the Banking / Financial sector
• Strong programming/coding: Ability to use scripting languages such as Python or R for data analysis and manipulation
• Working with data on Cloud platforms (such as AWS or Microsoft Azure) 
• Change management principles and practices, and change management methodology (ADKAR)
• Using low/no code AutoML on modelling tools such as Power BI or AWS Sagemaker    
• Lifetime value analysis, propensity modelling, journey mapping, and root cause analysis
• User Experience (UX) reviews through customer interactions / product services 
• Automation using software robots built on platforms such as UiPath or Alteryx 
• Basic knowledge and experience in using Version Control (Git)
• Having relevant industry certifications (e.g., CompTIA Data+; Certified Analytics Professional [CAP]; Associate Certified Analytics Professional [aCAP]; Google Data Analytics Professional Certificate; Microsoft Certified; Power BI Data Analyst/Associate; and/or AWS Certified Data Analytics)
• Mentoring colleagues

Skills

• Commercial Thinking Skills
• Facilitation Skills
• Numerical Reasoning skills
• Presentation Skills
• Problem solving skills
• Attention to Detail
• Planning, organising and coordination skills
• Communications Skills
• Interpersonal & Relationship management Skills

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Purpose Statement

• To solve business problems, create new products and services and improve processes through using the disciplinces of data science, translating active business data into usable strategic information.
• To look at ways of analyzing and optimising data as it relates to a specific business area; framing data analysis in terms of the decision-making process for questions or business problems posed by a stakeholder. 
• To help build and deliver Capitec's AI/Machine Learning strategy, enabling data-led and improved business decision making. Design quantitative advanced analytics models that answer business questions and/or discover opportunities for improvement, increased revenue or reduced costs. 

Candidate Requirements

Qualifications & Experience:

• Degree in Mathematics | Statistics | Data Science | Business Analytics | Engineering | Computer Science Plus 4+yrs relevant work experience. OR
• Hons Degree in Mathematics | Statistics | Data Science | Business Analytics | Engineering | Computer Science Plus 3+yrs relevant work experience. OR
• Masters Degree in Data Science or relevant discipline e.g. Mathematics, Statistics, Engineering, Computer Science.

Knowledge:

• Functional business area (e.g. Credit) environment knowledge and experience
• Regulatory requirements e.g. NCR, POPIA, SARB 
• Business analysis, requirements gathering, translating into business requirement specifications and designing and delivering business solutions.
• With modern software development best practices.
• Working in cloud environments, e.g. Azure, AWS
• Different operating systems / databases / programming language
• Predictive modelling techniques (statistical and machine learning) and deployment 
• Extracting, aggregating, cleaning and analysing data from large relational databases
• Data Science lifecycle and applicable skills within 

Functional Skills:

• Programming; Data base manipulation | Data Exploration Visualisation
• Statistical model development
• Advanced Computer literacy and programming (Office Suite, Working on different OS environments, e.g. working on remote Linux environment and dockerising machine learning models)
• Building and deployment of models
• ML language, for example SQL SAS
• Version Control
• Ability to productionalise and solution design
• Ability to learn, understand and apply complex machine learning methodologies
• Functional domain skill of the (e.g. credit) environment
• Capability to identify and define and solve the business problem i.e. application of domain know how and problem solving.
• Cloud computing (navigating on cloud vs on prem.)

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Purpose Statement

• To minimise the risk of loss through bad debts, and maximise profits for the business through effective execution of credit application, evaluation and approval processes, and ensuring the quality of credit risks across the portfolio is maintained. 
• To interact with other areas of the bank and acting as a catalyst in ensuring compliance with agreed risk parameters as set out in the Bank’s strategy.

Experience

Minimum: 

• At least 5 years Credit Management experience across Personal and Business markets 
• Current Person-to-holder Credit Mandate 

Ideal: 

• At least 5 years Credit Management experience across Personal and Business markets 
• Experience in Intuitive Credit Granting

Qualifications (Minimum)

• Bachelor's Degree in Credit Management or Banking

Qualifications (Ideal or Preferred)

• Honours Degree in Credit Management or Banking

Knowledge

Minimum: 

• Business knowledge
• Risk Management 
• Understanding of Project Management methodologies and processes, 
• People Management 
• Financial Management
• In-depth understanding of the NCA

Ideal: 

• Knowledge of Intuitive Credit Granting

Skills

• Commercial Thinking Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Analytical Skills
• Problem solving skills
• Decision making skills
• Attention to Detail
• Numerical Reasoning skills

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About the role:

• Responsible for merging talent sourcing expertise with advanced data analytics. The primary objective of this role is to identify top-tier candidates through data-driven insights that enhance sourcing strategies and recruitment efforts. This includes analysing market trends, sourcing metrics, and candidate behaviours. Play a critical role in ensuring Capitec attracts and retains high-calibre talent.

What you will bring:

• Bachelor’s degree or higher
• Demonstrate at least 5 – 7 years of talent sourcing and research, in a corporate environment.
• Proficient in using Boolean search, X-ray search, and other advanced sourcing techniques.
• Advanced skills in interpreting complex datasets to generate actionable insights
• Familiarity with data analysis tools (e.g., Excel, Tableau, Power BI) and HR technologies (e.g., ATS, CRM, LinkedIn Recruiter).

Ideally you also have:

• Knowledge of effective stakeholder engagement techniques, including how to communicate complex recruitment data and insights to non-HR stakeholders. Ffamiliarity with emerging technologies and AI applications in recruitment, such as chatbots, automated screening tools, and AI-driven candidate matching systems.

What you will be doing:

• Utilize advanced sourcing techniques (Boolean search, social media, LinkedIn Recruiter, etc.) to identify and engage top talent.
• Build and maintain robust talent pools for critical and hard-to-fill roles.
• Conduct detailed market research and talent mapping to understand the competitive landscape and emerging talent trends.
• Develop and implement strategies to source diverse candidates, aligning with Capitec’s DEI goals.
• Gather and manage data from various sources, including ATS, CRM, and market research tools, to inform sourcing strategies.
• Analyse recruitment data to identify trends, measure sourcing effectiveness, and optimize the hiring process.
• Use predictive analytics to forecast hiring needs and assess potential talent our shortages or surpluses.
• Create and present regular reports and dashboards on key recruitment metrics such as time-to-fill, cost-per-hire, sourcing efficiency, and candidate quality.
• Provide data-driven insights and recommendations to improve recruitment processes and sourcing strategies.
• Work closely with Talent Sourcing Partners, hiring managers, and Delivery teams to ensure alignment of sourcing strategies with business objectives.
• Utilize HR technology, including Applicant Tracking Systems (ATS) and analytics platforms, to enhance sourcing and data management processes.
• Support employer value proposition initiatives by using data insights to target specific talent markets effectively.

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About the role

• As the Manager: Funeral Insurance Claims, you will oversee funeral claims processing, ensuring operational efficiency and regulatory compliance. Extensive experience in long-term and funeral insurance is essential, with a strong focus on the Policyholder Protection Rules (PPR) Rule 2A and Rule 17. Your role involves leading a team, optimizing claims processes, and ensuring fair, efficient outcomes that meet industry standards.
• This position is critical in driving innovation, enhancing client experience, and ensuring compliance, while fostering a high performing, engaged team.

What you will be doing:

To manage the Funeral Claims function and team:

• To innovate and drive the assessment of funeral claims
• So that all funeral claims are assessed effectively and efficiently by the team, ensuring optimal management of the function and business

Key Performance Areas:

• General management of the funeral claims processing and disputes function
• Operational management and delivery
• Process development and innovation
• People / Team Management
• Relationship and stakeholder Management

Minimum:

• 8+ years’ experience in insurance, banking or financial services
• Including at least 3 years’ experience of funeral insurance claims assessment
• At least 2 years’ experience leading or managing a team in a mid to senior role

Qualifications (Minimum)

• Relevant Tertiary Qualification

Qualifications (Ideal or Preferred)

• Honours Degree in Business Management or Related

Knowledge:

Minimum:

• Detailed working knowledge on elements, application and best practices in relation to Rule 2A and 17 of the Long-Term Insurance Act Policyholder Protection Rules
• Life insurance industry, products, processes
• People/team management practices and principles
• Business and commercial awareness and thinking
• General operations management practices and principles
• Change management and business communications
• Application of PPR rule 2A

Ideal:

• Stakeholder management practices
• Project management methodology