Manager: Global Business Services- Centre of Digital Excellence at Genesis Analytics

What you will do

You will work with Genesis colleagues to acquire, lead and deliver consulting projects to help our clients to grow the opportunity for global business services delivered in Africa. You will do this by helping our clients to identify specific opportunities for international BPO and digital outsourcing operators to invest in Africa, or for African operators to break into the export market. You will oversee rigorous problem solving, strategy and intervention design, and implementation support projects by leveraging Genesis’ problem solving and project management toolkit, collaborating with C0DE colleagues and building networks of partners. The intended result of this is that growing African populations will have better access to income-generating work through global business services. In each project, you will:

• Ensure service excellent and delivery;
• Manage interactions and negotiations with clients;
• Performance manage the team and team members;
• Ensure project profitability and efficiency;
• Assess and structure the problem to be solved, and approach to the analysis of data and information, testing and refining hypotheses, and drafting and communicating conclusions and recommendations to the client.

In some cases, you will travel to do this, usually with colleagues.

You will also lead work in:

• Business development for our global business services offering, including responsibility for developing new client relationships and leading proposals;
• Identifying new approaches to job creation through global business services and incorporating these into our project work, as well as thought leadership articles, conference presentations, or innovative products for clients.
• Practice organisation, including working on practice strategy, business systems, recruiting, nurturing and managing consultants, and building and leading new specialisms in digital economy development.

You will also make a contribution to wider firm strategy and organisation.

We offer you a steep learning curve while providing an opportunity to make a difference. We will invest in your professional development. We offer meaningful work with professional, talented and supportive teams; mentoring and regular feedback from partners; structured training and coaching programmes; and a career ladder. You will learn:

• How to structure and solve problems in a rigorous and collaborative way that actually leads to realising value.
• How to work effectively in diverse, lean, agile and professional teams.
• How to communicate effectively with colleagues and clients.
• About your own work and leadership styles and preferences.
• Specialist technical skills in global business services.

We hire managers with the expectation that they can become partners at Genesis. Genesis offers a highly rewarding, challenging and flexible career. Working with your mentor, we encourage you to explore living and working in different locations, and deepening and complementing your specialised skills and knowledge in global business services.

Requirements

We are looking for a dynamic individual with a consulting background who is passionate about the opportunity for BPO and digital outsourcing to deliver jobs at scale in Africa to join our Centre of Digital Excellence team.

KEY REQUIREMENTS

• The successful candidate must have a background in consulting with an understanding of how to scope, execute and manage consulting assignments. This includes business development for winning consulting assignments, managing the activities and outputs of junior team members, and engaging with clients. 
• The ideal candidate will have experience in the business process outsourcing (BPO) and IT-enabled services sector. They will also have experience in the enablers required for the sector to generate jobs by capturing a great share of the global demand for outsourced services (such as investment promotion and facilitation, government incentives, impact sourcing, IT and physical infrastructure, etc.).  
• The ideal candidate will be located in one of Genesis’ offices - Nairobi,  Johannesburg, Lagos, Abidjan or London - but must be willing to occasionally travel for assignments and spend some time at the Genesis head office in Johannesburg. 

EDUCATION, KNOWLEDGE, SKILLS, EXPERIENCE AND PERSONAL COMPETENCIES:

• 4-6 years of experience essential
• At least 4 years of consulting experience
• At least two years of experience in global business services sectors
• Experience with business development - identifying consulting opportunities, building relationships with client organisations, leading proposal formulation and contracting
• Experience working with international BPO and digital outsourcing operators, African governments and international development organisations beneficial
• Master’s degree in Economics, Law, Development, Public Policy or a related discipline
• Ability to travel
• Excellent project and people management abilities
• Strong problem solver and critical thinker
• Excellent written and verbal communication skills
• Ability to lead and manage small teams