Manager: Guidance and Outreach - (413) at Financial Intelligence Centre (FIC)

KEY PERFORMANCE AREAS: 

TECHNICAL COMPETENCIES

• Engage with external stakeholders (at a Senior Management I Executive level) to ensure compliance with the FIC Act, exchange information, provide solutions and solve queries,related to highly complex matters.
• Manage G&P Operations to ensure cost effective performance, ensuring that high quality outputs are delivered timeously within the approved budget.
• Make recommendations on all forms of guidance to be issued to supervisory bodies, regulated institutions, persons and sectors on the application of the FIC Act.
• Manage and enhance the process to ensure that all written queries from external stakeholders are effectively and timeously managed.
• Manage and administer the contact centre to ensure that all telephonic queries from stakeholders are effectively handled.
• Manage and successfully implement the annual compliance awareness plan in relation to products, content, communication channels and specific events by assessing the Fie strategy and communication needs of targeted audiences
• Build, manage and maintain professional relationships with relevant internal and external stakeholders to drive the promotion of compliance awareness nationally.
• Edit and approve internal and external compliance awareness material and the dissemination plans.
• Facilitate an effective and successful internal graduate development programme. 

MANAGEMENT COMPETENCIES

• Delivery and success
• Directs, controls and enhances resources to produce operating results and meet specific objectives and deliver agreed results
• Focuses continuously on delivery as per predefined plans
• Makes changes to improve performance and reduce risk
• Anticipates and resolves problems to ensure targets are achieved within agreed deadlines and standards

People management

• Manages workflows and plans
• Ensures clarity around accountabilities
• Ensures that the functions objectives are well known and achievable
• Ensure that the areas objectives are met by scheduling and prioritizing the activities, allocation of work, resourcing and individual's performance so that the highest level of output and quality is achieved
• Leadership of subordinates so that they collaborate competently and with full commitment with manager and with others in pursuing the goals set
• Performance is actively managed
• Encourages and enables teamwork
• Coaches and counsels’ division or section staff
• Inspires and motivates division or section staff to deliver results
• Provides division or section team with technical guidance
• Supports the development and career growth of staff, including input into the priority development needs of staff

Planning and organising

• Directly plans and reports on the unit’s outputs; Identifies any possible deviations and problems which will affect output and develops and implement alternative plans
• Develops and plans functional units quarterly plan in line with the area's annual
• Reports on work plans - achievement of quantity, quality and time targets

Resources management

• Manage allocated resources to ensure effective and efficient delivery
• Makes recommendation on resources and budgetary requirements for annual planning purposes
• Controls costs through effective management of principle business or operating process variables
• Operationalizes plans and deploys resources to meet clearly calculated plans and objectives over a typical bi-annual horizon

Governance, Risk management, Compliance

• Ensure compliance with code of conduct, policies. procedures and legislative requirements
• Provides input into budget for the department and organizational policies

EDUCATION, SKILLS, AND EXPERIENCE:

Education

• Degree in Law or BCom or equivalent 
• Postgraduate qualifications in anti-money laundering, forensic auditing or compliance management
• CAMS certification would be desirable
• A management qualification will be advantageous (BBA, MBA or MDP)

Experience

• Minimum of 2 years of proven management experience
• Minimum 5 years’ experience in compliance or risk management
• Experience in a regulatory environment, compliance oversight or supervision
• Knowledge of the Fie Act, international standards and requirements and other relevant legislation