Manager: Human Performance - January at ATNS

Job description

Human Factors Investigation -

• Investigate and analyse human factor problems and aspects within the ATS and TS environments as well as during incident investigations:  Participate in incident investigations;  Analyse incident review reports to determine human behavioural causes and contributing factors;  Research and propose recommendations to address identified shortcomings; 
• Maintain a database of causal factors;  Identify aspects to be included in training and awareness programmes;  Support and monitor implementation of corrective actions related to human factors;  Translate findings into reference information and recommendations to guide Air Traffic Management and safety policies, processes, programmes and decisions. 

Management of Human Performance -

• Assess the current level of maturity with respect to human performance management through the application of the CANSO Standards of Excellence for Human Performance Management;  Establish a Human Performance system within ATNS that integrates with other relevant systems, functions, and practices, and permeates throughout the organisation: 
• Lead the design, implementation and maintenance of the human performance system;  Identify programmes, processes and interventions by which to enhance Human Performance within ATNS;  Ensure integration of Human Factors/Human Performance with the safety system and safety processes;  Apply the CANSO requirements for Human Performance systems to gauge maturity level;  Engage and collaborate with internal, local and international stakeholders on the development of an integrated human performance approach for implementation within ATNS;  Prioritise critical parts of the system and manage resources appropriately to achieve success in high-risk areas; 
• Ensure capacitation of all managers on the application of Human Performance principles;  Improve safety performance as well as environmental, quality and business performance by identifying and addressing ‘performance influencing’ factors in the workplace such as the following: 
• Work factors- constant disturbances and interruptions;  missing or unclear instructions;  poorly maintained equipment;  noisy and unpleasant working conditions;  People factors - low skill and competence levels;  tired staff;  bored or disheartened staff;  individual medical problems;  Organisation factors -  poor work planning, leading to high work pressure;  lack of safety systems and barriers;  inadequate responses to previous incidents;  poor management of health and safety;  poor health and safety culture;  Set parameters and safety targets for monitoring across organisational spheres;
•  Ensure evidence is produced to showcase the success of an effective human performance system;  Collaborate with internal and external stakeholders to set a corporate human performance research agenda;  Maintain, promote and continuously improve the effectiveness of the safety management system and related processes;
•   Provide specialist advice and assistance where required regarding the impact of human factors on safety issues;  Provide feedback to all ATNS stakeholders on safety related matters.  Provide inputs into the ATNS Safety roadmap, taking into account the ICAO SARPS, and other relevant statutory requirements; 
• Study and interpret ICAO plans, SARPS and guidance material in the context of ATNS’ objectives;  Continuously monitor safety trends and provide recommendations as required;  Provide inputs related to human factors and human performance into the development of the safety strategy and annual Corporate safety plans;  Establish ATNS as a thought leader in Human Factors-related interventions and the management of human performance.

Training and Awareness -

•  Establish and maintain an awareness and understanding of the impact of human behaviours on safety management throughout the organization;  Inculcate a human performance focus within safety practices and lead the development and implementation of human factors awareness programmes and training for all ATNS personnel involved in safety management; 
• Derive relevant insights from safety data and organisational behaviour to inform effective mitigation and improve efficiency; 
• Translate the above-mentioned insights into opportunities for learning and setting best practice;  Support the converting of best practice into ATNS intellectual property with a view to commercialise where possible;  Lead the transformational communication to inform the organisation on the human performance journey.

Governance, Risk Management, Compliance & Reporting -

• Manage and implement a robust governance framework for the Human Factors/Human Performance (Standards, Fatigue, Just Culture);  Continuously monitor and measure compliance of the Section to ATNS policies,  processes, and relevant legislation and regulation;  Monitor and manage the section’s performance against agreed targets and objectives; 
• Identify and assess strategic and operational risks, and ensure the development of effective mitigation;  Monitor the effectiveness of corrective actions, provide periodic reports and professional advice on safety performance and safety-related matters;  Ensure compliance with relevant policies, processes, legislation and regulation; 
• Consolidate input from all relevant stakeholders to prepare strategic level reports for the Head of Aviation Safety and relevant stakeholders;  Prepare ad hoc reports as required.

Stakeholder Relations Management -

• Represent ATNS at relevant human factors forums internationally;  Build, maintain and nurture mutually beneficial relationships with key  stakeholders;  Participate in industry and regulatory forums and workgroups on a local, national, and regional level;  Provide inputs and guidance to ICAO, CANSO, ATM/CNS Committee and other appropriate planning groups, sub-groups, working groups and task forces;  Identify and undertake research and development projects as required that will advance the corporate safety objectives of ATNS; 
• Build and maintain sound relationships with all relevant business functions and teams within ATNS to enable alignment and collaboration.

Financial Management -

• Manage expenditure in line with business objectives and priorities, and within approved financial parameters;  Provide inputs into the Section’s budget and ensure adequate utilisation, and management of the budget.  Ensure effective leadership in the management of operational costs to enable efficient utilisation of financial resources;  Ensure compliance to the financial policies and procedures applicable in ATNS;  Ensure accountability and reporting on all costs incurred against the approved budget.

People Management - 

• Manage staff in accordance with HC policies and processes;  Ensure that new employees have been properly on-boarded prior to commencing work;  Monitor the time and attendance of subordinates, take appropriate action in the case of absenteeism and report to management and Human Capital;  Keep abreast of international leaders and captains of industry regarding safety management and systems thinking;  Provide technical leadership to the team; 
• Promote the desired ATNS culture within the area of responsibility;  Ensure the availability of skilled and competent Human Factors;  Specialists to meet the current and future needs aligned to the:  operating model and overall business strategies;  Ensure high levels of discipline and performance standards to achieve strategic and operational safety objectives;  Lead and manage the team to utilise their skills and expertise to support an integrated approach to managing the Section; 
• Manage the performance of the Human Factors Specialists by using the performance management system and taking corrective action promptly and effectively;  Train, mentor and coach staff as required to ensure continuous development and availability of the required skill and talent; 
• Coach and mentor employees to ensure ongoing development of the required skill sets to enable sustainability within the Section from a succession management perspective;  Perform talent reviews in accordance with the HC Talent Management process;  Drive employee engagement and retention within the function.

Minimum requirements

 Minimum Formal Qualifications:

• B-degree in Psychology or Human Performance or Safety Management or other relevant
• Master’s degree covering the sciences of Safety Management or Human Performance or Psychology will be an advantage

Minimum Years of Experience:

• Minimum 5 years’ experience in research as well as training and facilitation of which at least 2 years are at a management level
• Experience in evaluating incidents/accidents from a human factor perspective