Role purpose
The responsibilities include managing and improving ICT infrastructure, processes, services, and business applications using structured methods that are aligned with business needs. This position serves as a bridge between the ICT function and other business units, aiming to increase productivity and efficiency by defining business processes and providing relevant technological solutions.
Specific duties:
Strategy Inputs and Implementation
- To provide inputs for development the Information Management and ICT strategic and annual performance plans for FoodBev SETA
- To provide inputs in development and implementation of ICT Risk Management Plan and regularly assess for vulnerability, risk and related matters.
- To implement the ICT operational plan
- To provide advice on strategic business systems and integrations in support of FoodBev SETA goals and objectives.
- To improve productivity within ICT and align business activities with strategic and operational plans.
- To analyse and monitor key business processes within organisation to implement appropriate ICT solutions.
- To create and adapt technological platforms to improve the stakeholder experience.
- Plan and direct the implementation of new ICT systems and manage ICT related projects.
Perform Information Sharing duties
- Assist in ensure organizational information and records sharing complies to security and legislative requirements.
- Assist in implementation the promotion of Information sharing through the organization’s operational business processes and systems by, among others, strengthening links between Information sharing and the information systems, and improving integration among information systems in the organization.
- Assist in planning and identification of collaborative tools to facilitate sharing of ideas and work among internal teams and external partners.
Establish ICT Management System, Monitor IT Risk, Governance, and Service Management
- To provide inputs to develop, review, implement and maintain ICT management systems and policies.
- To optimize Information and Business Applications controls and processes.
- To develop modern supporting Information Management and Technology solutions relevant to the organisation
- Ensure the delivery and/or development of customer facing support and interaction systems.
- Ensure corporate governance compliance with relevant standards such as ISO, King IV, COBIT, ITIL and Government legislations.
- Actively promote ICT governance by providing administrative support to the ICT Steering Committee.
- Liaise with external auditors on the audit process and resolve any IT audit findings.
Perform ICT and Stakeholders Management
- Monitor the maintenance a leaner management system.
- Monitor the compatibility and compliance in terms of National Record Database (NLRD) administered by SAQA.
- Develop and review key business processes within the organisation for optimal ICT operations.
- Direct daily operations of the department, analysing workflow, establishing priorities and developing deadlines for ICT projects.
- To plan and manage the provisioning of ICT requirements for the organisation by reviewing and monitoring data.
- To design, implement and ensure effective resource management and control of ICT infrastructure agreements and SLA’s
- To manage and oversee the implementation of projects within the department
- To review and appropriately implement recommendations from stakeholders
- To stay abreast with advance in and ensure that best practice is applied within the organisation
- To liaise with internal and external stakeholders in order to understand their requirements and how best to address them
- To evaluate the organisations technology use and needs and recommend improvements
- Prepare and review operational reports and project progress reports
- Evaluate data processing proposals to assess project feasibility and requirements
- To manage and improve on service levels with the ICT service providers and internal stakeholders.
Perform Financial Planning and Management Duties
- To provide inputs to develop and monitor the departmental budget
- To drive initiatives aimed at eliminating waste, improving productivity and reducing the operating costs within the organization
Conduct, Administration and Management of EISA Perform leadership and management duties
- To lead and manage the unit to ensure a positive culture and optimal work performance
- To set clear performance targets for the unit and to regularly monitor achievement thereof by providing feedback to the subordinates and management
Requirements
Qualifying Criteria
- Minimum Three-year qualification in Computer Science/ Information Systems/ Information Technology (NQF Level 7).
- Driver’s Licence.
- Business Analysis related certification, a must have.
- IT Project Management certification will be an added advantage
- A minimum of 5 years’ working experience in Business Analysis role
- Experience in people management.
- Experience within the Public Sector or SETA environment is an advantage.
- Experience in business process mapping or business process reengineering.
- Experience in implementation of ICT solutions such as ERP systems, Learner Management System is an advantage.
- Proven experience in managing IT business application projects.
- Experience in development and implementation of ICT strategies and business solutions.
- Experience in implementation of complex ICT applications projects.
- Experience in Information Security.
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