Manager: ICT Service Delivery (D3) at merSETA

Key Responsibilities 

The ideal candidate should be able to fulfil and perform the following key responsibilities: 

• Optimize service level agreements with service providers in terms of costs, growth, and technology to support merSETA strategy and business objectives. Clearly define technology architecture 
• Implement efficient technology infrastructure and solutions 
• Manage outsourced technology services and monitor technology infrastructure effectively 
• Manage the environment and facilities effectively, determining ICT capacity requirements and ensuring ICT availability and uptime 
• Provide end user support to internal stakeholders and determine requirements for end-user tools when necessary 
• Manage emergency changes and track/report change status effectively 
• Plan and conduct acceptance tests, establish a test environment, and perform IT impact analysis effectively 
• Develop and regularly test backup schedules. Define classification schemes for incidents and service requests 
• Verify, approve, and fulfil service requests, and monitor/report service levels 
• Review service agreements and contracts effectively, managing potential vendor risks and ensuring timely vendor payments 
• Identify IT asset needs from internal stakeholders and procure IT assets as required 
• Identify and record current IT assets, manage critical assets effectively, and determine assets that need disposal 
• Implement tools for protection against malicious activities and software 
• Manage network and connectivity security and user identity and logical access 
• Initiate ICT projects effectively, manage stakeholder engagements, and develop and maintain relevant project plans 
• Launch and execute projects, monitor, control, and report on project outcomes, and manage project quality and risk effectively 
• Report monthly on completed ICT tasks and procedures related to security, asset management, capacity and availability, IT operations, IT continuity, vendor management, IT service management, and IT projects 
• Provide input into the budget for ICT requirements and monitor unit budget to prevent over-expenditure 
• Manage team performance according to performance contracts and set targets, developing and appropriately skilling the team 
• Prepare content for roadshows, conferences, and networking with peers in other SETAs and user forums 

Qualifications, Experience, Knowledge and Skills 

• Degree or equivalent NQF Level 7 qualification in Information Technology or related field 
• Honours Degree or NQF Level 8 qualification in Information Technology or related field is advantageous 
• Minimum of 5 years experience in Information Technology of which 3 years in management or supervisory role 
• 7 years’ experience in Information Technology is advantageous 
• Problem Analysis Skills 
• IT security architecture and software Skills Project Management Skills 
• Knowledge of Server infrastructure and Cloud technologies 
• Knowledge of backup and disaster recovery Integrity 
• Communication Skills 
• Financial Acumen