Manager - Johannesburg at NielsenIQ

RESPONSIBILITIES

• Build and maintain ongoing relationships with the identified key persons within client organization
• Identify and recommend enhanced and new services that answer clients' business needs
• Have a comprehensive understanding of NielsenIQ products and services
• Analyse date to improve customer experience
• Handle and resolve customer requests, problems and questions
• Ensure the generation of required revenue and continuity of client contracts in coordination with the commercial team
• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
• Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews and by providing value-added analyses and response to special requests.
• Technical: acquire knowledge of both RMS & Analytical solutions by attending requisite trainings

Qualifications

• Bachelors degree with 4-6 years’ experience in FMCG / Service / Retail industry
• Strong Client Focus and Proactiveness
• Working knowledge of research techniques and methodologies
• Strong presentation skills, Logical thinking, Strong command on excel
• Effective writing skills