Fresh Jobs at NielsenIQ

Responsibilities: 

• Work with Client success to ensure all clients’ needs on Consumer panel are being met and the data in being seamlessly integrated into presentations and deep dived constantly
• Collaborate with Product leadership on the product development and ensuring we are constantly evolving to continue to be the centre of the client needs
• Work with operations very closely to ensure that all tickets are prioritised and closed accordingly. Additionally, ensure we are briefing the correct databases to clients.
• Retain and grow current CPS clients by interacting clients and engaging constantly.
• Work with the Account development teams to create a strong ad hoc pipeline and drive ad-hoc sales both within Nielsen Clients as well as looking to grow and get a foot in the door with Non-Nielsen Clients.
• Communicates with your client with clarity, generating trust & empathy, and using adequate industry and business repertory
• Work with Account Leader in the negotiation of new deals/contract renewals and build winning proposals with a carefully planned sales pitch and strong arguments against competitive offers
• Follows all steps of the Commercial funnel, diligently following up on next steps and engaging the Predict & Activate Sales team whenever needed to follow through with a new business lead on a client
• · Constantly monitor satisfaction in formal or informal interactions with client contacts to maximize positive Nielsen impact
• Acts as the voice of the client’ inside Nielsen, making sure decisions are client-centred in all planning discussions and in identifying new revenue streams

Qualifications

• Consumer Panel Knowledge
• Proven work experience as a Sales Representative
• Excellent knowledge of MS Office and Google Sheets, Slides, etc
• Familiarity with Sales practices along with the ability to build productive business professional relationships
• Highly motivated and the target is driven with a proven track record in sales
• Excellent selling, communication, and negotiation skills
• Prioritizing, time management, and organizational skills
• Ability to create and deliver presentations tailored to the audience needs
• Relationship management skills and openness to feedback

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RESPONSIBILITIES

• Build and maintain ongoing relationships with the identified key persons within client organization
• Identify and recommend enhanced and new services that answer clients' business needs
• Have a comprehensive understanding of NielsenIQ products and services
• Analyse date to improve customer experience
• Handle and resolve customer requests, problems and questions
• Ensure the generation of required revenue and continuity of client contracts in coordination with the commercial team
• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
• Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews and by providing value-added analyses and response to special requests.
• Technical: acquire knowledge of both RMS & Analytical solutions by attending requisite trainings

Qualifications

• Bachelors degree with 4-6 years’ experience in FMCG / Service / Retail industry
• Strong Client Focus and Proactiveness
• Working knowledge of research techniques and methodologies
• Strong presentation skills, Logical thinking, Strong command on excel
• Effective writing skills

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Responsibilities

Earning Client Trust and Building Relationships:

• Serves as the relationship owner within Customer Success to manage client relationship and execute critical communications.
• Builds a network of effective and meaningful relationships at all levels to maximize business opportunities.

Understanding Client Needs:

• Leads Joint Business Plan process and is accountable for identifying and aligning customer objectives, defining and tracking success, defining strategic service delivery elements of Joint Business Plan and customer ways of working, and collaborating with other commercial functions to incorporate analytic and data quality elements into Joint Business Plan
• Leads Quantified Business Opportunity and Client Review process, focusing on service delivery and ROI elements, highlighting outcomes, tracking priorities, sharing/receiving feedback/NPS, and refining Joint Business Plan to align with customer priorities and objectives
• Leads and owns NPS process, frequently and consistently reviewing success metrics and client satisfaction, and reviewing quality, escalation, and coverage to ensure client satisfaction is maximized
•  Leverages existing NielsenIQ tools to advance Customer business objectives through strategic thought leadership and flawless execution
•  Responsible for identifying opportunities through day-to-day engagements and handing off opportunities to Account Development to pursue
• Acts as Voice of Costumer ensuring client needs are being met by the appropriate teams – whether this is data quality escalation or a reporting needs.

People Management (Not Direct reports)

• Establish high standards of performance and hold associates firmly accountable for meeting with those standards
• Provide support, recognition and feedback to assist associates towards achieving the performance expectations and standards
• Act as coach, guide and mentor to employees and contribute to succession plan for the team 
• Establish a strong team environment focused on exceeding internal and external client requirements
• This does not involve an element of Direct reports of direct team leadership.

Requirements

• Extensive experience of analyzing data in an FMCG environment.
• Strong planning and servicing skills.
• Experience of working with clients to solve business issues.
• Excellent communication, presentation and interpersonal skills.
• Demonstration of how to design solutions to answer client business issues.
• A consultative style of working.
• A proven track record of delivering success through others.
• Ability to build strong networks and relationships, internally and with clients.

go to method of application »

Responsibilities

Earning Client Trust and Building Relationships:

• Serves as the relationship owner within Customer Success to manage client relationship and execute critical communications.
• Builds a network of effective and meaningful relationships at all levels to maximize business opportunities.

Understanding Client Needs:

• Leads Joint Business Plan process and is accountable for identifying and aligning customer objectives, defining and tracking success, defining strategic service delivery elements of Joint Business Plan and customer ways of working, and collaborating with other commercial functions to incorporate analytic and data quality elements into Joint Business Plan
• Leads Quantified Business Opportunity and Client Review process, focusing on service delivery and ROI elements, highlighting outcomes, tracking priorities, sharing/receiving feedback/NPS, and refining Joint Business Plan to align with customer priorities and objectives
• Leads and owns NPS process, frequently and consistently reviewing success metrics and client satisfaction, and reviewing quality, escalation, and coverage to ensure client satisfaction is maximized
•  Leverages existing NielsenIQ tools to advance Customer business objectives through strategic thought leadership and flawless execution
•  Responsible for identifying opportunities through day-to-day engagements and handing off opportunities to Account Development to pursue
• Acts as Voice of Costumer ensuring client needs are being met by the appropriate teams – whether this is data quality escalation or a reporting needs.

People Management (Not Direct reports)

• Establish high standards of performance and hold associates firmly accountable for meeting with those standards
• Provide support, recognition and feedback to assist associates towards achieving the performance expectations and standards
• Act as coach, guide and mentor to employees and contribute to succession plan for the team 
• Establish a strong team environment focused on exceeding internal and external client requirements
• This does not involve an element of Direct reports of direct team leadership.

Requirements

• Extensive experience of analyzing data in an FMCG environment.
• Strong planning and servicing skills.
• Experience of working with clients to solve business issues.
• Excellent communication, presentation and interpersonal skills.
• Demonstration of how to design solutions to answer client business issues.
• A consultative style of working.
• A proven track record of delivering success through others.
• Ability to build strong networks and relationships, internally and with clients.

go to method of application »

RESPONSIBILITIES

• Build and maintain ongoing relationships with the identified key persons within client organization
• Identify and recommend enhanced and new services that answer clients' business needs
• Have a comprehensive understanding of NielsenIQ products and services
• Analyse date to improve customer experience
• Handle and resolve customer requests, problems and questions
• Ensure the generation of required revenue and continuity of client contracts in coordination with the commercial team
• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
• Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews and by providing value-added analyses and response to special requests.
• Technical: acquire knowledge of both RMS & Analytical solutions by attending requisite trainings

Qualifications

• Bachelors degree
• Experience with 0-3 years’ experience in FMCG / Service / Retail industry
• Strong Client Focus and Proactiveness
• Working knowledge of research techniques and methodologies
• Strong presentation skills, Logical thinking, Strong command on excel
• Effective writing skills