Consumer Panel Services Lead at NielsenIQ

Responsibilities: 

• Work with Client success to ensure all clients’ needs on Consumer panel are being met and the data in being seamlessly integrated into presentations and deep dived constantly
• Collaborate with Product leadership on the product development and ensuring we are constantly evolving to continue to be the centre of the client needs
• Work with operations very closely to ensure that all tickets are prioritised and closed accordingly. Additionally, ensure we are briefing the correct databases to clients.
• Retain and grow current CPS clients by interacting clients and engaging constantly.
• Work with the Account development teams to create a strong ad hoc pipeline and drive ad-hoc sales both within Nielsen Clients as well as looking to grow and get a foot in the door with Non-Nielsen Clients.
• Communicates with your client with clarity, generating trust & empathy, and using adequate industry and business repertory
• Work with Account Leader in the negotiation of new deals/contract renewals and build winning proposals with a carefully planned sales pitch and strong arguments against competitive offers
• Follows all steps of the Commercial funnel, diligently following up on next steps and engaging the Predict & Activate Sales team whenever needed to follow through with a new business lead on a client
• · Constantly monitor satisfaction in formal or informal interactions with client contacts to maximize positive Nielsen impact
• Acts as the voice of the client’ inside Nielsen, making sure decisions are client-centred in all planning discussions and in identifying new revenue streams

Qualifications

• Consumer Panel Knowledge
• Proven work experience as a Sales Representative
• Excellent knowledge of MS Office and Google Sheets, Slides, etc
• Familiarity with Sales practices along with the ability to build productive business professional relationships
• Highly motivated and the target is driven with a proven track record in sales
• Excellent selling, communication, and negotiation skills
• Prioritizing, time management, and organizational skills
• Ability to create and deliver presentations tailored to the audience needs
• Relationship management skills and openness to feedback