Manager: Learning and Development at FlySafair

Description

• Contribute to the development of the organisation’s multi-year learning and development strategy and lead its implementation to ensure alignment with organisational goals and workforce planning priorities;
• Conduct learning and skills needs analyses in partnership with business leaders to identify capability gaps, future workforce requirements, and priority development areas;
• Ensure learning programmes address actual business and skills gaps, training investments are targeted and measurable, and all L&D strategies  remain aligned with workforce planning and organisational goals;  
• Partner with business to translate analysis outcomes into relevant, impactful, and sustainable training initiatives;
• Promote and embed a culture of learning, innovation, and knowledge sharing; 
• Build and maintain a skills database for all employees in the business;   
• Create SOPs & provide input into policies to drive standardisation and compliance throughout the organisation;
• Design, source, and deliver soft skills training programmes, leadership development initiatives, and talent development interventions;
• Oversee the scheduling, facilitation, and delivery of learning activities to ensure minimal operational disruption; 
• Manage quality assurance processes to ensure training meets internal standards and industry best practices; 
• Monitor and manage L&D budgets, ensuring cost-effectiveness and return on investment;
• Establish and monitor learning metrics to measure programme effectiveness;  
• Produce reports for leadership on training uptake, engagement, and outcomes, with recommendations for improvement; 
• Analyse feedback and data to continuously refine learning strategies and content; 
• Lead, mentor, and develop the internal L&D team to ensure high performance and professional growth;
• Provide clear direction and set measurable goals that align with overall business needs;
• Foster a collaborative, high-performance culture that encourages teamwork and productivity;  
• Build strong relationships with internal stakeholders to ensure learning solutions address business needs;
• Collaborate with external training providers, managing contracts, service delivery, and quality control; 
• Promote learning and development programs and initiatives;    
• Engage with management to identify improvement opportunities for the department;
• Proactively communicate changes to stakeholders i.e. policy and procedure changes;  
• Manage the Learning Management System (LMS), ensuring content relevance, accessibility, and user engagement;
• Communicate learning opportunities and success stories to enhance participation and visibility; 
• Introduce and integrate innovative learning technologies and blended learning methods;
• Explore AI-driven and data-informed learning solutions to improve personalisation and learning impact;  
• Ensure all Learning and Development records, training documentation, and compliance evidence are accurately maintained and audit-ready at all times, while actively managing and participating in relevant internal and external audit processes; 
• Prepare and submit Learning and Development reports within agreed timelines and reporting standards;
• Maintain accurate reporting dashboards and records relating to training, audit outcomes, and statutory learning requirements; 
• Support internal and external audits by coordinating required documentation, evidence, and stakeholder engagement; 
• Drive continuous improvement initiatives to strengthen Learning and Development audit processes, reporting practices, and compliance standards;
• Strong understanding of adult learning principles, instructional design, and learning evaluation models;
• Good knowledge of Learning Management Systems (LMS), including system implementation, user administration, training records management, and reporting.  

Requirements

• Grade 12 or Equivalent (Essential);
• Bachelor’s degree in Human Resources, Organisational Development, Industrial Psychology, or related field (Essential);  
• Minimum of 10 years relevant experience, with at least 3 years in a managerial role (Essential); 
• Proven track record in designing and delivering impactful soft skills and leadership programmes (Essential);
• Experience with learning technologies, LMS management, and blended learning approaches (Essential);  
• Proficient in the use of MS Office (Excel, Word, Outlook and Powerpoint);
• The use of modern digital platforms and AI-enabled productivity applications is essential;
• Strong communication and facilitation skills; 
• Excellent stakeholder engagement and influencing skills; 
• Data-driven decision-making Innovation and adaptability in learning solutions; 
• Strong interpersonal skills; 
• People management skills.