Manager Liquor Store at Pick n Pay Stores Limited

• To manage resources in order to maximise turnover and minimise shortage. Ensures that standards, processes and policies are adhered to.
• Matric/ Grade 12 (attach certified copy to application)
• Sound Numeracy skills and knowledge of retail industry
• 2-4 years Wine/Liquor Experience and Knowledge OR 1-2 years managing a department 
• Management experience - coaching, training, dealing with noncompliance and performance issues

Competencies:

• Achieving results through others
• Plan, organize and follow up on activities and plans
• Adhere to standards and policies
• Customer Orientation
• Communication skills – clearly conveying message and actively listening
• Business mindedness

Merchandising Management

• Executes plano guide 100%
• Rotates stock as per policy/SOP on sales floor and back up area
• Throughout day ensures department merchandising and cleanliness standards are maintained.
• Follows standards set down for promotional space
• Follows promotions communications'  
• Ensures back up area standards maintained at all times - all stock represented on floor
• Elevates any continuing stock issues to Store Manager
• Ensure department follows H&S standards and processes as per SOP.
• Understand customer needs and communicate these to demand planning

Systems Management

• Gap scanning out of stocks
• Identifies, counts, and records out of stocks & over stocks
• Draws excel report from SAP, communicate addresses stock concerns by completing excel sheet and sending to Demand Planning
• Processes IDTs via SAP  
• Actions reduced to clear on SAP as per SOP  
• Checks for electronic communications regularly during the working day  

Customer Services Management

• Handles customer complaints and special customer requests
• Advises customers on products

People Management & Development

• Evaluates the performance of direct reports against agreed objectives and standards
• Reviews staffing requirements and provides input into staff scheduling
• Keeps staff informed of new initiatives, store and department performance
• Keeps staff motivated
• Identifies training needs
• Coaches staff and management

Finance & Administration

• Ensures that all equipment is properly maintained in effective working order
• Ensures that general maintenance standards are met
• Follows up and controls departmental expenses
• Monitors results and investigates deviations to budget.
• Monitors waste, and ensures procedures are adhered to

End Date: October 14, 2025