Manager Marketplace, Operations Excellence at Amazon

Description

• The Manager Marketplace, Operations Excellence will manage and lead a team who owns and drives end-to-end operational excellence across marketplace fulfilment channels in Amazon South Africa.
• This role is accountable for improving key customer-facing and seller-facing fulfilment metrics, leading programs that materially impact performance, and partnering closely with Product, Tech, Operations, and external stakeholders to deliver scalable, sustainable improvements.
• The role spans all marketplace fulfilment channels with responsibility for performance management, program execution, and feature identification that improves speed, reliability, and customer experience across these channels.
• The successful candidate will be self-motivated, highly analytical and detail-oriented, possess superior inter personal and communication skills, and have experience managing a team of operational specialists.

Key job responsibilities

• Defining clear performance targets aligned to customer and business goals
• Deep-dive analysis of metric drivers, trends, and root causes
• Building mechanisms (weekly/monthly reviews) to inspect and improve performance
• Driving corrective actions with sellers, internal teams, and partners
• Manage and develop a team to deliver on operational goals in the Marketplace business.

Program Ownership & Operational Excellence -

• Lead and scale programmatic initiatives that directly contribute to fulfilment performance, including:
• Speed improvement programs across the 3P network.
• Call scheduling processes and operational cadence that improve execution and predictability.
• Tool and feature adoption across fulfilment channels.
• AI adoption and automation initiatives to drive process efficiency, defect reduction, and faster decision-making.
• Continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
• Oversee our third-party inbound transportation program that help sellers transport stock to our FCs easily.
• Reduce seller defects through specific education and enforcement programs.
• Ensure we have scalable mechanisms for supporting account managers and sellers to solve operational challenges.

Product & Feature Development

• Identify product and system features that will materially improve fulfilment metrics and seller/customer experience:
• Drive product improvements for across all channels with a focus on FBA to improve adoption and seller experience.
• Build data-backed business cases and requirements for new features or enhancements.
• Partner closely with Product Managers, Tech, and Engineering to prioritize, design, and deliver features across fulfilment.
• Own launch readiness, adoption plans, and post-launch performance tracking.

Cross-Functional Leadership

• Act as a single-threaded owner for 3P fulfilment ops excellence across multiple stakeholders.
• Influence without authority across Operations, Product, Tech, Seller Experience, and regional/global teams.
• Communicate clearly at all levels, from operational teams to senior leadership.

Basic Qualifications

• 4+ years of team management experience
• Experience using data and metrics to determine and drive improvements
• Bachelor’s degree in Industrial Engineering, Business, or a related field (in lieu of a degree relevant work experience)
• 7+ years of experience in operations, supply chain, or operational excellence roles
• Strong analytical skills with the ability to translate data into action

Preferred Qualifications

• Experience working in e-commerce, marketplace, or fulfilment environments
• Experience leading large-scale, cross-functional programs
• Familiarity with automation, AI, or advanced analytics in operations
• Strong stakeholder management and influencing skills in ambiguous environments
• Experience using Lean, Six Sigma, or similar methodologies