Available Openings at Amazon

Description

• Are you looking for a new challenge in a fast-paced, innovative company? Amazon's South Africa team is seeking a Returns Experience Product Manager to join our team!
• In this role, you will drive the strategy, development, and launch of customer-focused products and features that improve the Amazon returns and refunds experience.
• Working closely with engineering, design, operations, and business teams, you'll manage product development of key features in our roadmap, drive critical business metrics, and define requirements for innovative technologies that delight our customers.
• We are looking for a dynamic and talented Product Manager to partner with a dynamic and creative group who set a high bar for innovation and success in a fast-paced and changing environment.
• As a successful candidate, you will have experience managing complex businesses, solving technical challenges, and influencing key partner teams to drive initiatives to completion.
• You have a strong bias toward data driven decision making and an innate ability to understand how metrics relate to business problems and to each other. You are a product leader who has the ability to communicate priorities and work effectively with stakeholders, including teams across software engineering, logistics, product management, legal, finance, and core retail businesses.
• You should be comfortable with a high degree of ambiguity, can work across a wide cross section of stakeholders, and relish the idea of solving challenging problems.
• You will tackle novel, situations every day and given the size of this initiative, you’ll have the opportunity to work with Amazon teams around the globe.

Key job responsibilities

• Own the product roadmap for customer experience products/features
• Identify customer pain points and opportunities through data analysis and customer research
• Define product requirements and success metrics
• Collaborate with engineering, design, and business teams to build and launch features
• Analyze product and business performance to drive product, process and policy improvements
• Present product strategies and results to senior leadership
• Prioritize features and capabilities based on business impact and customer value
• Manage product development through the entire lifecycle

Basic Qualifications

• Bachelor's degree
• +4 years direct experience managing technical products or online services
• Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services

Preferred Qualifications

• Knowledge of SQL and VBA at an advanced level
• Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization

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Description

• Amazon Web Services (AWS) seeks a Data Center Security Manager (DSM) for our CPT located data centers. This role leads physical security operations across multiple sites, reporting directly to the Cluster Security Manager.

Key aspects of the role include:

• Managing day-to-day physical security operations
• Maintaining site security posture
• Overseeing security guard force vendors
• Ensuring compliance with AWS security standards
• We maintain the foundation of AWS cloud services, ensuring continuous availability of computing resources for our customers worldwide.
• The ideal candidate will combine security operations expertise with strong leadership abilities. We offer comprehensive professional development opportunities and the chance to shape the security of one of the world's largest cloud providers.

Key job responsibilities

• Security Operations Management
• Manage on-site physical security operations for Data Centers
• Oversee access control systems, guard force operations, and vendor contracts
• Conduct risk assessments, security audits, and incident reporting
• Generate and analyze security metrics
• Implement and maintain CCTV monitoring systems and media security protocols
• Ensure protection of customer data through robust security measures

Process and Policy Management

• Implement new security processes while maintaining compliance with Amazon policies
• Develop and execute security plans for special events
• Create evacuation procedures and emergency response protocols
• Establish benchmarks for security performance
• Design customized policies to meet internal and external regulations

Relationship Management

• Build and maintain partnerships with internal teams (DC Engineering, DC Operations)
• Coordinate with external partners (Vendors, Emergency Services)
• Supervise security contractors and monitor their performance
• Collaborate with global security teams

Project Management

• Deliver security projects within specified timelines and budgets
• Provide regular status updates to stakeholders
• Identify and address safety and security deficiencies
• Conduct data analysis to support risk assessments
• Travel to other geographic regions as required

Basic Qualifications

• 2+ years of overseeing security operations and working with security vendors/contractors experience
• PSIRA Grade A Certification.
• Experience in training, recruitment and development of CGF personnel.
• Operational experience with surveillance systems, access control and PIDS monitoring.

Preferred Qualifications

• Experience overseeing security operations and working with security vendors/contractors
• CASP+ (CompTIA Advanced Security Practitioner) or CCSP (Certified Cloud Security Professional) or Cloud+ or CSSLP (Certified Secure Software Lifecycle Professional), or Bachelor's degree
• Experience in security management in a Data Centre environment.
• Experience writing and publishing security standards Technical Knowledge.

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Description

• The Amazon South Africa Operations team is hiring a Transportation Manager to improve the experience for our African customers. Africa, while relatively small in economic terms today, represents a large and growing consumer market positioned for growth spurred by the increasing productive potential of its young population, rapid adoption of technology and evolving consumer behavior.
• This role will allow you to work across various internal and external teams to evaluate the customer landscapes, and invent innovative approaches to solve ambiguous problems. If you are looking for an entrepreneurial role within a fast-paced, ambiguous and collaborative environment please reach out for more info then this is the position for you.
• This leadership position plays a key role in shaping Amazon’s operation by developing the transportation strategy and managing the long-term relationship between Amazon and our 3PL transportation service providers.
• In this context, the leader will be working closely with our carriers and internal stakeholders on a regular basis, and working with cross-functional leaders globally to drive various initiatives and programs. The leader will be accountable for dealing with challenging operational issues that will require a deep analysis of our distribution network, and for innovating and implementing solutions that will influence the short and long-term operations.

Responsibilities

• Develop and manage the business relationships with 3PL carriers, spanning optimization and resolution of operational issues to supporting commercial and contractual negotiations.
• Develop domestic and international line haul connections to the highest degree of cost effectiveness and reliability.
• Partner with cross-functional teams such as Finance and Analytics to develop reports and mechanism to manage operational and financial performance on a daily basis. Responsible for the ultimate business result from delivery experience and cost perspective.
• Work with Delivery Experience (DEX), Supply Chain, and Fulfillment teams to determine future demand for transportation resources and translate the aforementioned into capacity and operations plans.
• Drive continuous improvement initiatives with carriers, fulfilment centers, and customer service teams to provide best in class delivery experience, speed, and cost structure.
• Represent local country and partner with / leverage other internal resources to improve delivery experience and cost structure through system and process enhancement.

Basic qualifications

• Bachelor’s degree in logistics, management, engineering, or other related fields from an accredited university.
• 10+ years of professional experience in transportation, logistic, or supply chain management.
• Strong interpersonal and relationship-building skills.
• Strong analytical and problem solving skills to develop solutions based on data driven information.
• Experience in program management and working with cross-functional teams in a matrix organization.
• Solid verbal/written communication, positive influencing skills, and sound business judgment.
• Highly adaptable to a fast paced, multi-tasking environment and ability to perform in the midst of ambiguity.

Preferred qualifications

• Advanced degree such as MBA or Master’s degree in supply chain, engineering, or other related fields.
• Experience in fast paced multi-national companies renowned for their state-of-the-art supply chain and logistics practice.
• Ability to manage, motivate, and influence employees and partners.
• Experience of successfully driving complex, milestone driven projects and carrying out changes across multi-country entities.

Key job responsibilities

• Develop and manage the business relationships with 3PL carriers, spanning optimization and resolution of operational issues to supporting commercial and contractual negotiations.
• Develop domestic and international line haul connections to the highest degree of cost effectiveness and reliability.
• Partner with cross-functional teams such as Finance and Analytics to develop reports and mechanism to manage operational and financial performance on a daily basis. Responsible for the ultimate business result from delivery experience and cost perspective.
• Work with Delivery Experience (DEX), Supply Chain, and Fulfillment teams to determine future demand for transportation resources and translate the aforementioned into capacity and operations plans.
• Drive continuous improvement initiatives with carriers, fulfilment centers, and customer service teams to provide best in class delivery experience, speed, and cost structure.
• Represent local country and partner with / leverage other internal resources to improve delivery experience and cost structure through system and process enhancement.

Basic Qualifications

• 5+ years of program or project management experience
• 5+ years of working cross functionally with tech and non-tech teams experience
• 5+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 5+ years of driving end to end delivery, and communicating results to senior leadership experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

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Description

• Space management is key for all the aspects of operational success including safety, quality and productivity at FCs. We have a single-threaded leader (Regional Space Manager) along with one Space Management Lead in each of the five countries to standardize and improve our space management strategy in the region.
• The team of AMET Space Management will lead the continuous improvement initiative and take care all the KTLO (Keep The Lights On) configuration changes for any space management related topics.

At Amazon, Space management in FCs refers to “the strategic and efficient utilization of available storage capacity to optimize inventory storage and operations”. In AMET, we break it down into the seven major buckets:

• Standardization/optimization of space management configurations (5S and KTLO of space management)
• Stow strategy (proactive inventory placement optimization)
• Consolidation strategy (reactive inventory placement optimization)
• Quantifiable performance tracking (Documenting space MBR/WBR P0 metrics)
• Bridging between Capacity Planning and Operation
• FC Launch Support
• Development of the space management team in AMET

Key job responsibilities

• Audit all the space management related activities in FCs that they are responsible for and provide support and feedback to the operation team especially for Inbound
• Evaluate and approve all the space management related change requests
• Perform the space management related configuration changes
• Initiate and drive continuous improvement activities/projects to improve the space management practice at each FCs

About the team

• The team has one regional space manager, and five space management leads report to the space manager.
• Each space management lead gets assigned to a country to look after the space management strategy (UAE, KSA, Egypt, Turkey, South Africa).
• There are several other Space Lead positions on the team looking after specialty fulfillment network also.

Basic Qualifications

• 1+ years of Microsoft Office products and applications experience
• Work flexible schedule including weekends, nights, and holidays
• Experience in a fast-paced, automated, industrial, logistics, production or manufacturing environment
• Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels

Preferred Qualifications

• Knowledge of Lean Six Sigma and process improvement methodologies
• 1+ years of developing and operating large-scale data structures for business intelligence analytics using SQL experience
• Experience demonstrating strong analytical abilities and confidence in the use of data
• Experience working with operations and business teams to communicate problem impacts and understand business requirements

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Description

• Amazon is hiring a Vendor Manager (VM) to improve the experience for our customers in South Africa. This role will work across various internal and external teams to evaluate the customer landscapes, and invent innovative approaches to solve ambiguous problems.
• Come and experience a company that reinvents itself every day and immerse yourself in an environment that is fast-paced, expanding and continuously inventing new efficiencies to offer great opportunities for our customers and for you!

Key job responsibilities

• The VM will be responsible for building long term strategic partnerships with vendors, adding relevant selection, managing profitability, optimizing pricing, and scaling vendors within Amazon.
• The best candidate will have a broad skill-set including analytical horsepower, excellent business judgment, strong vendor management and negotiations skills, deep curiosity about how things work, and a passion for creating a world class shopping experience for our customers.
• The position requires a talented vendor manager who can work autonomously in a fast paced, highly demanding and ambiguous environment.
• The successful candidate would possess great business judgment, with a track record of strong project delivery, commercial negotiations and relationship management along with deep analytical acumen.
• Additionally, this position involves working with multiple stakeholders (Finance, marketing, marketplace, legal, supply chain, operations among others).

Basic Qualifications

• 2+ years of account management, project or program management or buying experience
• Bachelor's degree
• Experience using Excel and other business analytic tools

Preferred Qualifications

• Experience with software and editing tools (including HTML, Excel and SQL)
• Experience in online retail
• Experience using analytical specific tools such as Google Analytics, SQL or HTML

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Description

• At Amazon, we pioneer.
• We also treat every single day like it’s day one. And we never sit still while we do it.
• Are you up for crafting solutions and solving tomorrow’s problems today?
• Amazon is looking for a talented leader who will manage our fulfillment centers (FC) operated by Third Party Logistics (3PL) providers in South Africa. The leader will be responsible for managing the relationship with and providing direction to 3PL providers, launching 3PL FC’s, managing the performance of fulfillment operations, and continuously driving improvement on customer experiences and cost structure with 3PL providers.
• This leadership position plays a key role in shaping Amazon’s operation by developing the fulfillment strategy and managing the long-term relationship between Amazon and our 3PL providers. In this context, the leader will be working closely with our 3PL providers and internal stakeholders such as Supply Chain, Transportation, and Consumer teams on a regular basis, and working with cross-functional leaders globally to drive various initiatives and programs.
• The leader will be accountable for dealing with challenging operational issues that will require a deep analysis of fulfillment operations, and for innovating and implementing solutions that will influence the short and long-term operations.

Key job responsibilities

• Develop and manage the business relationships with 3PL carriers, spanning optimization and resolution of operational issues to supporting commercial and contractual negotiations.
• Manage the performance of 3PL FC providers, including but not limited to safety, customer experience, quality, and cost.
• Partner with cross-functional teams such as Finance and Analytics to develop reports and mechanism to manage operational and financial performance on a daily basis.
• Work with Supply Chain and Capacity Planning to plan and secure capacity with 3PL providers.
• Partner with / leverage other internal tech and non-tech resources to improve fulfillment capabilities and performance; facilitate system development and adoption with 3PL providers and internal teams.
• Drive continuous improvement initiatives with 3PL providers and internal teams to provide best in class fulfillment experience and cost structure.

About the team

• South Africa Operations are a small, but mighty team powering our vision to be the most loved e-commerce store in South Africa by delighting customers with the best, locally-relevant fulfillment experience.
• We get stuff done upholding Amazon's Day 1 culture. We are committed to developing our employees. We invent in our communities and innovate continuously. When we fail, we do so quickly, learn and iterate.

Basic Qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 5+ years of program or project management experience
• 5+ years of defining and implementing process improvement initiatives using data and metrics experience

Preferred Qualifications

• Bachelor's degree in business, engineering, operations, supply chain, transportation logistics
• 5+ years of driving end to end delivery, and communicating results to senior leadership experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience managing third party resources on a regional/national scale

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Description

• Amazon strives to be Earth's most customer-centric company where customers can find and discover virtually anything they want to buy online.
• By giving customers more of what they want low prices, vast selection, and convenience Amazon continues to grow and evolve as a world-class e-commerce platform, driven by the spirit of innovation that is part of the company's DNA.
• The world's brightest minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.
• Amazon Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time.
• We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our Operations team in South Africa.

Key job responsibilities

• As an Transportation Operations Manager you will be working with multiple internal and external stakeholders to achieve timely launches of new programs and capabilities, as well as deliver consistent, high quality operations outcomes for customers.
• With strong Customer Obsession and a high sense of Ownership, you will utilize your skills to manage safety, quality, productivity, and customer delivery promise. You will collaborate with support teams including Safety and Loss Prevention, Engineering, Quality Assurance, Human Resources and Delivery Experience to develop plans to meet operational business objectives.
• You will partner closely with Fulfillment Operations, Network Operations Centre and Supply Chain, as well as external delivery partners to ensure smooth daily operations.

Roles and Responsibilities:

• Own deployment of continuous improvement initiatives for network standards
• Monitor and manage operations of assigned sites to deliver to execution goals and drive improvement
• Serve as a liaison between the internal and external stakeholders keeping in mind the objectives, limits, conformance and information privacy
• Work in an environment that is subject to variable temperatures, weather and volume peaks

A day in the life

• Review daily performance reports and work with sites and delivery partners to bridge performance gaps and implementing corrective actions
• Manage emerging issues that may risk delivery operations, putting in place mitigations to protect customer promise and delivery experience
• Prepare and contribute to weekly, monthly and quarterly business reviews
• Respond to customer and stakeholder escalations

About the team

• South Africa Operations are a small, but mighty team powering our vision to be the most loved e-commerce store in South Africa by delighting customers with the best, locally-relevant fulfillment experience.
• We get stuff done upholding Amazon's Day 1 culture. We are committed to developing our employees. We invent in our communities and innovate continuously. When we fail, we do so quickly, learn and iterate.

Basic Qualifications

• 2+ years of employee and performance management experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• Bachelor's degree in business, engineering, operations, supply chain, transportation logistics
• 3+ years of performance metrics, process improvement or lean techniques experience

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Description

• Amazon strives to be Earth's most customer-centric company where customers can find and discover virtually anything they want to buy online.
• By giving customers more of what they want low prices, vast selection, and convenience Amazon continues to grow and evolve as a world-class e-commerce platform, driven by the spirit of innovation that is part of the company's DNA. The world's brightest minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.
• Amazon Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our Operations team in South Africa.

Key job responsibilities

• As an AMZL Operations Manager you will be working with multiple internal and external stakeholders to achieve timely launches of new programs and capabilities, as well as deliver consistent, high quality operations outcomes for customers.
• With strong Customer Obsession and a high sense of Ownership, you will utilize your skills to manage safety, quality, productivity, and customer delivery promise. You will collaborate with support teams including Safety and Loss Prevention, Engineering, Quality Assurance, Human Resources and Delivery Experience to develop plans to meet operational business objectives. You will partner closely with Fulfillment Operations, Network Operations Centre and Supply Chain, as well as external delivery partners to ensure smooth daily operations.

Key job responsibilities

• Own deployment of continuous improvement initiatives for network standards
• Monitor and manage operations of assigned sites to deliver to execution goals and drive improvement
• Serve as a liaison between the internal and external stakeholders keeping in mind the objectives, limits, conformance and information privacy
• Work in an environment that is subject to variable temperatures, weather and volume peaks

A day in the life

• Review daily performance reports and work with sites and delivery partners to bridge performance gaps and implementing corrective actions
• Manage emerging issues that may risk delivery operations, putting in place mitigations to protect customer promise and delivery experience
• Prepare and contribute to weekly, monthly and quarterly business reviews
• Respond to customer and stakeholder escalations

About the team

• South Africa Operations are a small, but mighty team powering our vision to be the most loved e-commerce store in South Africa by delighting customers with the best, locally-relevant fulfillment experience.
• We get stuff done upholding Amazon's Day 1 culture. We are committed to developing our employees. We invent in our communities and innovate continuously. When we fail, we do so quickly, learn and iterate.

Basic Qualifications

• 3+ years of employee and performance management experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 3+ years of performance metrics, process improvement or lean techniques experience
• Bachelor's degree or equivalent

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Description

• We are seeking a dynamic and motivated Program Manager to join the DSP (Delivery Service Partner) Strategy and Performance team for the MENATR (Middle East, Africa and Turkiye) region. This role is critical in driving performance strategy initiatives and tech developments that enhance DSP operational efficiency, improve customer experience, and enable sustainable network growth across the region.
• The Program Manager will lead and support cross-functional projects in close partnership with Tech, Profitability, Finance, Safety, Compliance, Communications, and other stakeholders. These initiatives will focus on optimizing the existing Amazon DSP network through scalable DSP tech products, performance mechanisms, World-Wide parity initiatives, and benchmarking best practices across geographies.
• The Program Manager will partner with DSP Experience and Operations Team to analyze partners' anecdotes and drive initiatives of Partners experience improvement. We are seeking bar-raising candidates who are able to excel in a dynamic environment and navigate complexity with confidence.
• The Program Manager will required a strong business acumen, data analysis skills, and the ability to communicate effectively with diverse stakeholders.
• You will work with key DSP facing problems and build solutions that answer them. This role requires balancing detailed understanding of our business operations.

Key job responsibilities

• Lead and manage DSP performance programs, including associated tech tools and mechanisms, to ensure delivery partners consistently meet and exceed minimum service level standards
• Own the end-to-end DSP performance framework, driving continuous improvement through data-backed insights and scalable mechanisms
• Ability to work with SQL and QuickSight to build dashboards, generate actionable insights, and drive continuous improvement and accountability mechanisms
• Partner closely with Tech and Analytics teams to define business requirements, influence roadmap prioritization, and ensure effective delivery of DSP performance tools
• Collaborate with Operations teams to define, standardize, and raise performance and compliance standards at the site and regional level
• Coordinate with cross-functional stakeholders including Operations, Finance, Safety, Communications, and Delivery Partner Managers to drive successful program execution
• Plan, manage, and govern DSP performance incentive budgets; align with Finance on forecasting and approvals, and partner with Payments teams on invoice and payout workflows
• Develop and present comprehensive business cases, strategy documents, and program updates to senior leadership, including Director-level stakeholders, to drive alignment and secure approvals

Basic Qualifications

• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field (in lieu of a degree relevant work experience)

Preferred Qualifications

• Master's degree in computer science, technology, design
• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of program or project management experience

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Description

• The Manager Marketplace, Operations Excellence will manage and lead a team who owns and drives end-to-end operational excellence across marketplace fulfilment channels in Amazon South Africa.
• This role is accountable for improving key customer-facing and seller-facing fulfilment metrics, leading programs that materially impact performance, and partnering closely with Product, Tech, Operations, and external stakeholders to deliver scalable, sustainable improvements.
• The role spans all marketplace fulfilment channels with responsibility for performance management, program execution, and feature identification that improves speed, reliability, and customer experience across these channels.
• The successful candidate will be self-motivated, highly analytical and detail-oriented, possess superior inter personal and communication skills, and have experience managing a team of operational specialists.

Key job responsibilities

• Defining clear performance targets aligned to customer and business goals
• Deep-dive analysis of metric drivers, trends, and root causes
• Building mechanisms (weekly/monthly reviews) to inspect and improve performance
• Driving corrective actions with sellers, internal teams, and partners
• Manage and develop a team to deliver on operational goals in the Marketplace business.

Program Ownership & Operational Excellence -

• Lead and scale programmatic initiatives that directly contribute to fulfilment performance, including:
• Speed improvement programs across the 3P network.
• Call scheduling processes and operational cadence that improve execution and predictability.
• Tool and feature adoption across fulfilment channels.
• AI adoption and automation initiatives to drive process efficiency, defect reduction, and faster decision-making.
• Continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
• Oversee our third-party inbound transportation program that help sellers transport stock to our FCs easily.
• Reduce seller defects through specific education and enforcement programs.
• Ensure we have scalable mechanisms for supporting account managers and sellers to solve operational challenges.

Product & Feature Development

• Identify product and system features that will materially improve fulfilment metrics and seller/customer experience:
• Drive product improvements for across all channels with a focus on FBA to improve adoption and seller experience.
• Build data-backed business cases and requirements for new features or enhancements.
• Partner closely with Product Managers, Tech, and Engineering to prioritize, design, and deliver features across fulfilment.
• Own launch readiness, adoption plans, and post-launch performance tracking.

Cross-Functional Leadership

• Act as a single-threaded owner for 3P fulfilment ops excellence across multiple stakeholders.
• Influence without authority across Operations, Product, Tech, Seller Experience, and regional/global teams.
• Communicate clearly at all levels, from operational teams to senior leadership.

Basic Qualifications

• 4+ years of team management experience
• Experience using data and metrics to determine and drive improvements
• Bachelor’s degree in Industrial Engineering, Business, or a related field (in lieu of a degree relevant work experience)
• 7+ years of experience in operations, supply chain, or operational excellence roles
• Strong analytical skills with the ability to translate data into action

Preferred Qualifications

• Experience working in e-commerce, marketplace, or fulfilment environments
• Experience leading large-scale, cross-functional programs
• Familiarity with automation, AI, or advanced analytics in operations
• Strong stakeholder management and influencing skills in ambiguous environments
• Experience using Lean, Six Sigma, or similar methodologies

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Description

• Amazon’s Unified Alternate Fulfillment channel (UAF) team is looking for an experienced Program Manager for regional program management across Africa, Middle East and Turkey (AMET region) to expand the network of Seller Flex, Vendor Flex and Direct fulfillment channels.
• Our Program Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future.
• As a Program Manager, the mission will be to pioneer new ways of thinking, designing and delivering exceptional results. By collaborating with a wide range of stakeholders across the business, you’ll continuously be scoping out new solutions. You’ll conduct your own research and analysis with an eye on the long-term vision of the business.
• This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.

Key job responsibilities

• Create innovative solutions using data and research to address wider challenges in your organization.
• Take a big-picture approach in your analysis of business operations, driving improvements across a range of teams and organizations.
• Work alongside senior leadership to establish and prioritize improvement programs, seeing them through from start to finish.
• Enhance operational performance on every program in partnership with your stakeholders.

A day in the life

• As a Program Manager, you’ll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programs. You’ll use strategic thinking to define and implement an efficient project plan. Some managers are based on-site while others work remotely, depending on the most suitable option for their team and tasks.
• Program Managers have significant responsibilities, and you’ll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.

About the team

• The Global Specialty Fulfillment (GSF) organization covers specialized function such as Heavy and Bulky fulfillment network, Ultra Fast grocery deliveries and Unified Alternate Fulfillment (UAF). The UAF channels allow Amazon to fulfill customer orders directly from our vendor/ seller warehouse, offering millions of new selection while holding the same Prime bar of customer experience (CX) as provided by Amazon FCs.

Basic Qualifications

• 1+ years of employee and performance management experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience with data/analytics and using data to make decisions

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience
• Bachelor's degree or equivalent

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Description

• Amazon Middle East, Africa & Türkiye (MEATR) Supply Chain team seeks a Transportation Program Manager in South Africa. This role is part of the centralized Supply Chain Planning function and focuses on program management for planning and executing transportation operations with high business impact.

Key job responsibilities

As a Transportation Planning Manager, you will:

• Own end-to-end short-term planning, forecasting, flow control, and capacity management of Amazon Transportation supply chain operations
• Execute Business As Usual (BAU) and Peak operations
• Define, design, launch, and manage strategic programs to improve planning and forecasting
• Gather requirements and conceptualize network solutions and supply chain models
• Make optimal trade-offs between schedule, resources, scope, and cost
• Apply technical and business knowledge to address risks, challenges, and obstacles
• Work with stakeholders across functions to remove blockers and launch new programs
• Manage technical integration with Amazon systems across retail, merchant, fulfillment operations, transportation operations, and finance technologies
• Set up end-to-end operational, accounting, financial, and performance measurement processes
• Launch and expand programs while maintaining customer satisfaction, performance, and quality metrics
• The ideal candidate will own all aspects of how network projects impact customer, shipper, and operator experience. This position offers broad exposure to various business, financial, and technical teams within Amazon and requires someone who excels at dealing with ambiguity.

Basic Qualifications

• 4+ years of project/program management experience
• Experience with data and analysis tools including Microsoft Excel and SQL
• Experience communicating results to senior leadership, or experience in solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits)
• Experience in oral and written communication
• Experience in making data driven business decisions
• Experience working independently with minimal supervision

Preferred Qualifications

• Bachelor's degree in business, engineering, operations, supply chain, transportation logistics
• Experience in process design and documentation
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Proficiency in Python for data analysis and automation
• Experience with machine learning, AI applications, and advanced business analytics

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Description

• Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time.
• Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.
• You’ll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role, which will give you experience in using the tools and systems that make our operations successful.

Key job responsibilities

• Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts
• Support and train employees to deliver great service and supervise them in their daily tasks
• Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement
• Work with other departments to find solutions to address common issues or support needs in areas of key performance
• Use data analysis to identify ways to optimise safety, quality and productivity

A day in the life

• As an FC supervisor, you’ll be based in one of our operational sites. You’ll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with pre-shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day.
• You’ll escalate any issues you spot to your manager, but sometimes you’ll be the most senior person on shift and will give people the direction they need to complete their tasks.
• At other times, you’ll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times.

Basic Qualifications

• Knowledge of city topography and road network

Preferred Qualifications

• Bachelor's degree in Executive Assistant or Business Administration