3PL Operations Manager, ZA Operations at Amazon

Description

• At Amazon, we pioneer.
• We also treat every single day like it’s day one. And we never sit still while we do it.
• Are you up for crafting solutions and solving tomorrow’s problems today?
• Amazon is looking for a talented leader who will manage our fulfillment centers (FC) operated by Third Party Logistics (3PL) providers in South Africa. The leader will be responsible for managing the relationship with and providing direction to 3PL providers, launching 3PL FC’s, managing the performance of fulfillment operations, and continuously driving improvement on customer experiences and cost structure with 3PL providers.
• This leadership position plays a key role in shaping Amazon’s operation by developing the fulfillment strategy and managing the long-term relationship between Amazon and our 3PL providers. In this context, the leader will be working closely with our 3PL providers and internal stakeholders such as Supply Chain, Transportation, and Consumer teams on a regular basis, and working with cross-functional leaders globally to drive various initiatives and programs.
• The leader will be accountable for dealing with challenging operational issues that will require a deep analysis of fulfillment operations, and for innovating and implementing solutions that will influence the short and long-term operations.

Key job responsibilities

• Develop and manage the business relationships with 3PL carriers, spanning optimization and resolution of operational issues to supporting commercial and contractual negotiations.
• Manage the performance of 3PL FC providers, including but not limited to safety, customer experience, quality, and cost.
• Partner with cross-functional teams such as Finance and Analytics to develop reports and mechanism to manage operational and financial performance on a daily basis.
• Work with Supply Chain and Capacity Planning to plan and secure capacity with 3PL providers.
• Partner with / leverage other internal tech and non-tech resources to improve fulfillment capabilities and performance; facilitate system development and adoption with 3PL providers and internal teams.
• Drive continuous improvement initiatives with 3PL providers and internal teams to provide best in class fulfillment experience and cost structure.

About the team

• South Africa Operations are a small, but mighty team powering our vision to be the most loved e-commerce store in South Africa by delighting customers with the best, locally-relevant fulfillment experience.
• We get stuff done upholding Amazon's Day 1 culture. We are committed to developing our employees. We invent in our communities and innovate continuously. When we fail, we do so quickly, learn and iterate.

Basic Qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 5+ years of program or project management experience
• 5+ years of defining and implementing process improvement initiatives using data and metrics experience

Preferred Qualifications

• Bachelor's degree in business, engineering, operations, supply chain, transportation logistics
• 5+ years of driving end to end delivery, and communicating results to senior leadership experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience managing third party resources on a regional/national scale