Manager: Master Data at Deloitte

Job Description

Main Purpose of Job
Implement and maintain various elements of the Africa Firmwide Master data and Contact to Cash, strategy and governance framework. This would involve, amongst others, to administer any master data cleansing, migration and maintenance of African Firm-wide master data in line with the Firm’s master data strategy. Contact to Cash would provide governance to the Firm’s revenue process in line with the Firm’s Moja optimisation strategy.

Differentiators for this specific role

• Collaborates with firm-wide stakeholders to implement and improve the integrated MDM strategy and governance framework. 

• Inspect the different systems within the firm such as SAP, CRM, Phoenix, etc. and evaluate the data for discrepancies or exceptions such as spelling, duplication, validity of data, accuracy, etc.

• Responsible for the maintenance of ALL the data in the firm. Work with the data owners to confirm if data is correct, remove data and add data where necessary.

• Problem solve and take initiative and be innovative when dealing with tasks such as setting up meetings with the relevant data owners (Partners to Support) to advise and manage their data. 

• Tasks and decision making are independently done. Needs to know who to engage within the Business units, and to act as an advisor to the Firm.

• Project managers all Firmwide projects regarding MDM, which will be executed as per the project or on request and as per changes in the business. The data changes daily so changes will give input into tasks.

• Deadlines for this role will be in line with project timelines and normal monthly deadlines

• Tasks are mostly systems based, so there is not much paperwork; reports can be obtained from S/4.

• Engages with people across the firm and across all levels from Partners to support staff.

• The Contact to Cash process is over-arching several other processes, it is important to understand the different links between the processes, and how to implement (or check) the governance between the processes. If the process is supported by a system or documentation, these should also be checked.

• Enhancement of integration of data and processes related to the client and     client data and engagement with Business stakeholders to achieve the desired results.

• Contact to Cash should provide governance process and BPO’s to ensure that processes are adhered to and provide supporting documentation and sign-off – to be done on a monthly basis.

Responsibilities include, but are not limited to:

• Responsible to administer and action the ongoing process to clean and maintain all relevant firm master data in line with the firm master data strategy. 

• Responsible for administering and actioning any master data migration activities, as and where necessary. 

• Responsible for defining the necessary data integrity requirements related to cleansing, migration and maintenance. 

• Ensure all information related to cleansing, migration and maintenance is captured correctly and minimum data integrity requirements, as defined, are met.

• Provides regular and accurate reports on data cleansing, migration and maintenance metrics against the defined integrity requirements in order to accurately measure the level of MDM strategy implementation and governance compliance. 

• Understands interrelatedness of the different IT modules within the firm (Finance, C&I, RIL, T&T etc.) and how it relates to the master data clean-up, migration and overall strategy in order to advise data owners and business leaders

• Understands how structures are maintained in other systems (BW, DI, Phoenix, Vault, etc.) and how this will impact the data in those systems.

• Identifies and mitigates risks to protect Deloitte from potential losses – if incorrect data is sent to clients. If Data is not kept current, we may continue to send emails or invite stakeholders that are no longer affiliated with Deloitte. 

• Manages the Master Data team members efficiently and effectively.

• Responsible, for the design, implementation and maintenance process to update and continuously improve MDM policies and processes across the firm and all relevant systems. 

• Ensure that valid clients integrate correctly to SAP S/4 – review the documented BW reports (Control reports and look at orphan clients, clients in draft status and submitted status)

• Ensure that there are no ‘orphan’ Clients between CRM and SAP S/4, and on either system– utilise the documented BW reports to do that. Escalate issues to the SAP CoE team for investigation

• Ensure that the basic data per client is populated – use the documented CRM reports to do that. Highlight discrepancies to the CRM team – as the systems should prevent this from happening

• Finalise data remediation – Clients in Draft/Submitted with transactions in SAP – use the documented BW reports to do that. Liaise with the different service areas to investigate and provide feedback on any issues that the Central teams cannot resolve.

• Review the Revenue report on a regular basis – with regards to unassigned revenue – establish if there is a gap in the data and/or process – and ensure updates to fix these. These include Ultimate Holding Companies and the Industry/Sector/Sub-Sector. 

• Work together with CRM, MDM and BW teams to identify and fix issues. Ensure that business processes keep all 3 areas in mind at all times.

• Provide support to business with regards to reporting and knowledge transfer – e.g. CIR and BW reporting, sessions to explain client hierarchies, opportunities and influence on revenue reports

• Prepared formal documents and obtain sign-off on any changes regarding clients/opportunities for CTM, SAP, Integration and BW.

• Currently there is only a one-way check for opportunities and projects created on S4 (opportunity check still in development). A full Phoenix check (from CRM to Opportunity won and closed and annual continuance governance processes need to be put in place and verified to the S4 projects)

• ITAS rules need to be considered for clients a month before client continuance – ensure and check that this is in place 

• Ensure that client taxonomies are sent off on a monthly basis with the Phoenix COE team by obtaining confirmation of the Global report.

• Review the link between revenue and Phoenix opportunity. This is to ensure that the integration of the clients support this link. Ensure and check improvement of validation after implementation of the proposed opportunity/project header functionality.

• The e-mail notifications to the PSAs still need to be updated to reflect the contract client:

• Current Phoenix e-mails to be streamlined to include important Opportunity and project information.

• Phoenix e-mail for member firm opportunities to be designed

• Compliance to Member Firm Standards Internal audit

Qualifications

Minimum Qualifications

• A professional certification in general BCOM with financial background

Minimum Experience

• 5 to 7 years in a managerial and leadership role, which should include experience with Microsoft Dynamics, SAP and CRM. 

Desired Qualifications

• BCOM Finance Honours

Desired Experience

• 8 to 10 years in a managerial and leadership role with CRM experience on Microsoft Dynamics, CRM and finance experience on SAP.