Manager: National Operations (Centurion) at AVBOB South Africa

Description

• We are is seeking to hire a Manager:  National operations to join our leadership team. You will be in charge of providing inspired leadership for the operation of one of our organisation's lines of business, which involves making important policy and strategic decisions to manage operational risks within funeral services, as well as the development and implementation of operational policies and procedures.
•  You will be expected under the guidance of the General Manager: Funeral Service grow the repatriation, tombstone business, crematoria / aquamation centres and expand the company’s footprint thereof. You will also be expected ensure that the business has sufficient resources to grow the business and service customer needs.
• Your responsibilities will also include collaboration on strategic planning and day-to-day execution, ensuring seamless operations, exceptional customer experiences, and consistent adherence to company standards, thereby supporting the General Manager: Funeral Service in operational execution.
• You will be working for a company that is over 100 years old with strong values which are customer centric. In return for your services, you will be paid a competitive package which includes pension fund contributions and a medical aid allowance. You will have access to personal services through the employee assistance program and wellness programs. You will be working for an organization that values employee development and rewards excellent performance.

YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:

• Collaborate with senior leadership to provide input and ideas for strategy development and implement national operational strategies aligned with business goals.
• Operations Management
• Expansion and new agency openings/crematoria and aquamation centres
• Enhancement of customer experience
• Resource Management
• Human Resource Management
• Technology intergration by ensuring that agencies and staff are trained on new tools and processes and elso exploring and implementing technology solution to enhance operational efficiency
• Financial Management of own area of focus stated above
• Compliance and Risk management
• Assist the General Manager with the management of risk within the departments and compliance to all relevant policies and legislations

Requirements

• A degree or equivalent
• Proficiency in MS Office Suite (MS Word, MS Excel, MS PowerPoint)
• Well developed commercial acumen
• A strong background in business development, operations management and logistics will be beneficial
• 10 years and above supervisory and operational management experience
• A sound understanding of practical experience in business development
• A good understanding of financial management, budgeting, cost management and financial reporting