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  • Posted: Feb 3, 2025
    Deadline: Not specified
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    Africa's largest Mutual Assurance Society providing a one-stop funeral insurance and burial service solution.


    Read more about this company

     

    Manager: National Operations (Centurion)

    Description

    • We are is seeking to hire a Manager:  National operations to join our leadership team. You will be in charge of providing inspired leadership for the operation of one of our organisation's lines of business, which involves making important policy and strategic decisions to manage operational risks within funeral services, as well as the development and implementation of operational policies and procedures.
    •  You will be expected under the guidance of the General Manager: Funeral Service grow the repatriation, tombstone business, crematoria / aquamation centres and expand the company’s footprint thereof. You will also be expected ensure that the business has sufficient resources to grow the business and service customer needs.
    • Your responsibilities will also include collaboration on strategic planning and day-to-day execution, ensuring seamless operations, exceptional customer experiences, and consistent adherence to company standards, thereby supporting the General Manager: Funeral Service in operational execution.
    • You will be working for a company that is over 100 years old with strong values which are customer centric. In return for your services, you will be paid a competitive package which includes pension fund contributions and a medical aid allowance. You will have access to personal services through the employee assistance program and wellness programs. You will be working for an organization that values employee development and rewards excellent performance.

    YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:

    • Collaborate with senior leadership to provide input and ideas for strategy development and implement national operational strategies aligned with business goals.
    • Operations Management
    • Expansion and new agency openings/crematoria and aquamation centres
    • Enhancement of customer experience
    • Resource Management
    • Human Resource Management
    • Technology intergration by ensuring that agencies and staff are trained on new tools and processes and elso exploring and implementing technology solution to enhance operational efficiency
    • Financial Management of own area of focus stated above
    • Compliance and Risk management
    • Assist the General Manager with the management of risk within the departments and compliance to all relevant policies and legislations

    Requirements

    • A degree or equivalent
    • Proficiency in MS Office Suite (MS Word, MS Excel, MS PowerPoint)
    • Well developed commercial acumen
    • A strong background in business development, operations management and logistics will be beneficial
    • 10 years and above supervisory and operational management experience
    • A sound understanding of practical experience in business development
    • A good understanding of financial management, budgeting, cost management and financial reporting

    go to method of application »

    Service Delivery Specialist (Centurion)

    Description

    • The Service Delivery Specialist will play a critical role in supporting the business by overseeing the delivery of internal and external technology solutions. This role focuses on optimising project delivery, continuously improving processes, and managing relationships with key stakeholders, partners, and teams, external technology solutions, with a business development focus. The Service Delivery Specialist will ensure that technology-driven operations are aligned with the company’s strategic goals within business development and can meet evolving business demands.

    ESSENTIAL FUNCTIONS AND BASIC DUTIES:

    • Technology Infrastructure Management: Ensure that IT systems, infrastructure, and data are available and effectively managed to support the evolving needs of the business.
    • Continuous System Improvement: Oversee the maintenance, upgrades, and monitoring of all technology systems to maintain optimal performance and security.
    • Service Desk Management: Lead the ongoing improvement of the Service function, ensuring SLAs with solution partners are met and exceeded.
    • Adopt New Technologies: Collaborate with IT teams to evaluate and integrate new technologies that support business growth and operational efficiency.
    • Feedback and Quality Management: Gather customer feedback, identify areas of improvement, and implement enhanced processes to drive service quality and customer satisfaction.

    Client and Stakeholder Management

    • Client Relationships: Build and maintain strong relationships with clients and stakeholders, understanding their requirements, managing expectations, and ensuring satisfaction through effective service delivery.
    • Communication & Reporting: Keep stakeholders well-informed with regular communication on project progress, setbacks, and milestones.
    • Vendor and Partner Management: Manage multiple vendors to ensure alignment with business and technical objectives, including monitoring and reporting on service levels and performance.

    Project and Process Management

    • Project Coordination: Oversee multiple projects simultaneously, ensuring resource allocation, timelines, and deliverables are aligned with business objectives.
    • Development of Business Requirements: Collaborate with product and technical teams to develop business requirements that support new product development across multiple technology partners.
    • Integration and Collaboration: Ensure robust integration plans are in place and work closely with ICT and application development teams to deliver effective solutions.
    • Service Improvement: Implement continuous improvement initiatives, proactively identifying areas for process enhancements and driving operational efficiency.

    Incident and Problem Management

    • Critical Incident Management: Take ownership of critical incidents, ensuring effective communication between resolution parties and stakeholders, and conducting thorough post-incident reviews.
    • SLA and Service Performance Monitoring: Conduct regular reviews of SLA performance, ensure adherence to service credits, and maintain thorough documentation of service-related incidents.

    Service Management:

    • Operational Oversight: Ensure high-performance levels for service-related processes, driving improvement activities where necessary.
    • Problem-Solving: Analyse complex service delivery challenges, proposing effective solutions, and making quick decisions to resolve service issues.
    • Service Optimisation: Continuously evaluate internal and third-party processes, driving service delivery optimisation and efficiency
    • Best Practices: Embed industry best practices into daily operations and service management processes, consistently seeking ways to elevate service delivery standards.

    Requirements

    • Bachelor’s Degree in IT or Information systems or Business management
    • 7 Years' experience in a similar role

    Knowledge and Experience

    • Experience or familiarity with process management and/or continuous improvement.
    • Strong analytical and quantitative skills.
    • Experience on statistical and/or data management tools.
    • Ability to meet deadlines in a fast-paced changing environment.
    • Excellent planning, prioritisation, and organisational skills.
    • Excellent interpersonal and verbal & written communication skills.
    • Demonstrated collaboration, negotiation, and conflict resolution skills.
    • Analytical, problem solving & root-cause analysis skills.
    • Strong interpersonal, communication, and leadership skills with the ability to influence and collaborate across teams and stakeholders.
    • Demonstrated capability in critical thinking, problem-solving, and root-cause analysis.
    • Strong understanding of IT systems, infrastructure, solution architecture, and emerging technologies, with the ability to bridge business and technology perspectives.
    • Understanding of business processes & policies.
    • Organised and structured personality.
    • Experience in decision-making, resource planning, and service performance management.
    • Innovative / Creative thinker.
    • Analytical skills.
    • Coaching and mentoring.
    • Decision Making.
    • Strong planning, prioritisation, and organisational skills.
    • Continuous improvement.
    • Excellent report writing, financial acumen, and operational knowledge.

    go to method of application »

    Financial Associate (Polokwane) (Polokwane)

    Description

    • Marketing of Funeral Insurance, Savings Plans and related products
    • Recruit funerals for the Funeral Division

    Requirements

    • Matric (Grade 12) and/ or tertiary education with 30 credits on NQF level 4
    • Comply with FAIS legislation for registration as Fit and Proper individuals:
    • Applicants who entered the industry as follows:
    • From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
    • From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
    • All those appointed in the industry from the year 2010 onwards require a full FAIS recognized  qualification
    • Clear ITC credit record
    • Clear criminal record
    • RE 5 will be an advantage
    • Marketing experience

    Method of Application

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