Manager Operations Control ISO at Standard Bank Group

Job Purpose:

• The appointed individual will be tasked with the delivery of a pre-emptive control framework for Investor Services (IS) Operations;
• The role will deliver true “value-add” in the control environment by establishing and maintaining the necessary control processes and escalation paths within IS Operations to adequately control the processes and functions supported within those business lines;
• To contain Operational Risk losses by:
• Managing the administrative tasks as and when required;
• Retaining the certification of the department to the ISO 9001 quality management system;
• Ensuring that risk related MIS is provided to customers when required;
• Implementing the operating model of Operations Control;
• Ensuring that reporting is completed on time;
• Ensuring that any exceptions are escalated to the appropriate levels of management.

Key responsibilities include:

Cost and Efficiency:

• Create a commercial spirit and approach to ensure that cost control, operational efficiency and scalability underpin all our support services;
• Contain all controllable costs within budget.

Control:

• Operate well controlled, proactive processes that comply with internal and external requirements
• Establish the “First Line of Defence” for the controls applied to the Operational processes within CIB Operations.
• Establish and maintain the Mission Critical Processes (MCP), Sub-processes and underlying controls needed to effectively manage control across the underlying IS Operations.
• Ensure that key controls and all important qualitative / quantitative assessments of the control profile for IS Operations are properly represented in the MI & Dashboard reporting prepared for Global CIB Operations Control as well as other governance forums.
• Pro-active monitoring of control breaches to identify systemic control issues / themes.
• Pre-emptive monitoring of the process lifecycle to identify potential control weaknesses.
• Effective monitoring of the use of ControlFirst for IS Operations.
• Hold the management and leadership responsible for the performance of the control execution process within IS Operations.
• Execute and maintain a robust and scalable Business Operating Model to support the management oversight of all control processes within IS Operations
• This will include:
• Detection of control failures (including operational incidents and process failures relating to control) with suitable Root Cause Analysis (RCA) and failure remediation.
• Implementation of solutions to close control gaps or accept the residual risks post control deployment.
• Monitor all action plans and ensure that they are closed out timeously.
• Maintenance of robust reporting mechanisms for risk and performance indicators, exceptions, trends, operational incidents, executive status reporting and escalation of issues in a timely manner.
• Own the timely closure of findings raised by Internal and External Audit or to ensure a suitably worded motivation requesting extension is submitted prior to the audit findings becoming overdue.

Service and Capability:

• Provide premier quality services supporting both our internal and external clients
• Work in partnership with other business partner functions embedded in the wider risk framework (Operational Risk, Compliance, GIFR and Internal Audit) to ensure that controls are adequately identified and measured appropriately via the KCI process.

Change:

• Implement efficient and timely change to support key Business and IT objectives
• Be committed to championing best practice, and positively supporting business and cultural changes IS Operations.

People:

• Become the Employer of choice for the Employee of choice
• Contribute in creating a high-performance culture to ensure delivery of a world-class control execution service which is competitively benchmarked within the industry.
• Assist in building a Operations Control team for IS Operations and ensuring the optimal structuring of the team needed to deliver control capability.
• Assist in building managerial bench strength to support business growth as well as suitable succession planning to facilitate staff development and minimise impact of leavers.
• Ensure that the team is productive and achieving its goals.
• Provide input into monthly PDP discussions held with all staff. 

Qualifications

• B. Commerce with a major in Accounting or Risk preferred;
• Certifications - STRATE Exams;
• Will be expected to have detailed product knowledge in a number of different risk profiling functions supported by a deep understanding of the procedures that support the risk process lifecycle.
• Knowledge of Investor Services products

Experience:

• Should have proven experience in developing an effective and scalable Risk Control function, and should ideally have a minimum of 2 to 5 years experience of having been part of a Control or Risk function;
• Should be able to demonstrate experience of having managed small sized teams and of having held leadership position;
• Have suitable knowledge / understanding of SBSA Operational Risk framework;
• Three years financial services experience relating to Investor Services Operations.