Manager, Operations (In-Plant) at DSV

Summary

• This service aims to ensure efficiency and contract adherence in terms of client relations, operational performance, commercial and financial performance, people management and development and continual improvement initiatives.
• The role needs to ensure operations are managed in accordance with the DSV standards and policies and procedures and also have to ensure that the DSV strategy, goals and initiatives are cascaded down through the organization into the various operations.
• Support and actively participate in development services and solutions to complement DSV’s offering to the Automotive industry specifically the Client.

Essential Duties And Responsibilities

• Full accountability and leadership on all aspects of the BMW operations in Gauteng
• Accountable for all initiatives being implemented across these operations
• Meeting of all customer SLAs
• Compliance of BMW site requirements and standards as set out by the Client
• Unlock synergies within operations to improve competitiveness of solution to the BMW Client
• Ensuring Client’s needs and expectations are consistently met within scope of the SLA
• Client interaction and issue resolution to ensure Client satisfaction
• Thorough understanding and application of contract and service level agreement to achieve account stability and profitability
• Assist in ensuring accurate and timeous monthly invoicing
• Claims resolution, investigate and understand claim details per incident, report internally and negotiate and process compensation when valid
• Actively managing daily operational performance to consistently achieve performance metric targets
• Delivering on Client and internal CIP requirements and driving lean culture
• Internal stakeholder communication management, ensure agreed to meetings, conference calls and forums are planned and conducted internal as agreed to by all stakeholders, this is an ongoing requirement
• Customer dissatisfaction process, analyze failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions
• Firm and consistent approach to ongoing performance measurement and management of team
• Resolution of all IR issues in conjunction with HRM
• Coaching and mentoring of team to achieve Client objectives
• Drive training interventions to close skills gaps in operations
• Monthly KPI dashboard consolidation and reporting, root cause analysis and corrective action implementation and tracking

Qualifications

• Matric / Grade 12 (essential)
• Tertiary qualification in logistics / supply chain management / operations management (added advantage)

Computer Skills

• Intermediate Microsoft Package ( Word, Excel PowerPoint & Outlook)
• Advanced Excel skills advantageous
• MS Office Suite – Intermediate Level
• E-Mail and Internet practicality
• Vehicle Tracking Systems and/or WMS experience
• Client Internal Systems
• VFT (added advantage)
• Handheld Scanning Device experience

Minimum requirements:

• Excellent administration skills required
• Ability to work in cross-functional teams
• Minimum 5 years experience within the Road Transport and Logistics environment combined with Supervisory / Management exposure
• Ability to think pro-actively and under extreme pressure