Manager, Operations, Solutions at DSV

MAIN PURPOSE OF THE ROLE

• The successful candidate will be working in an automotive warehouse environment delivering a world class service to one of our clients. The job entails managing and taking overall responsibility of two claim departments, one in Centurion and one in Cape Town. The job also entails managing and taking overall responsibility of smaller scope inbound processes which includes Repack, Overpack and Inbound Quality.

Tertiary Qualification(s)

• Matric
• Supply Chain Management or similar (Advantage)

Additional Computer Skills

• MS Word, Excel, PowerPoint, Outlook. (Advanced)

Job-related Requirements

• Minimum 3 years’ experience in a Supervisory role or Minimum 1 year experience in a management role in an automotive warehouse environment
• Minimum 3 years’ experience in processing of automotive parts claims – Short supplies, Over supplies, Incorrect Supplies, Zero Supplies, Damages
• Minimum 3 years ‘experience in direct interaction with clients and customers
• Minimum 1-year technical experience with automotive parts
• Strong Management & People skills.
• Strong excel and analytical skills

Strong presentation skills

• Strong Admin Skills
• Strong problem solving and CIP skills
• Knowledge of ISO 18001 and ISO 9001
• Knowledge of packing/repacking automotive parts

ADDED ADVANTAGES FOR THIS ROLE

• SAP Experience Excel Business Intelligence

Duties and Responsibilities:

• Ensure timeous and accurate processing of dealer claims within the agreed KPI.
• Ensure parts inspection as per client regulations
• Ensure all reports are submitted on time as per agreement with the client.
• Submit client transport claims timeously and ensure credits are processed within the agreed timeframe.
• Submit and present results of claims and detail thereof
• Ensure timeous repacking, overpack and inbound quality of automotive parts as per SLA
• Maintain and improve document control and storage procedures
• Maintain work Instructions, processes, and all other documents as per audit and client requirements
• Maintain all Quality standards and OHS standards as per ISO and DSV standards
• Ensure all employees are trained and competent to meet DSV, client and legal requirements.
• Ensure Continuous Improvement of operational processes
• Regular meetings and presentations with client to be effectively executed
• Maintain housekeeping standards and 5S
• Achieve required results in all internal and external audits
• Ensure to meet all client and internal KPI’s
• Maintain sound relationship with the client and dealers
• Manage employees in accordance with the code of conduct. This includes issuing of discipline and initiating hearings as required.
• Maintain high morale and team spirit through continuous coaching and effective communication