Career Opportunities at Sime Darby Oils South Africa

Job Description:

FINANCE:

• Achieve the annual Sales Budget as per targets and margin expectations
• Manage/Assist with account receivable/ collection
• Pricing deals must be in line with company standards and done on time
• Protect company assets (working capital & fixed assets)
• Minimise waste and rework
• Manage costs and drive continuous improvement
• Ensure all trading rebate documents are up to date and accurate
• Manage customer Debtors book in line with company policy

CUSTOMERS:

Customer Relations:

• Monitor and maintain customer satisfaction together with customer service input
• Develop and manage customer relationships to meet business objectives
• Plan a communication strategy for all customers which includes formal meetings/reviews
• Adopt a pro-active customer engagement strategy

Distributor Relations:

• Manage distributor relationships and needs
• Monthly sales reviews to be done with growth plans discussed
• Trade/customer visits planned and adhered to with distributors

PROCESS:

Sales Strategy:

• Provide input into the Sales strategy and align to the business strategy
• Assess gaps, competitor activities and opportunities in the market
• Identify market gaps and new customer opportunities

Sales Planning:

• Monitor and review customer activity plans
• Plan customer service callage (monthly sales plan)
• Gather and provide relevant information to contribute to Sales and Marketing activities
• Analyse data and update sales activities and action plans

Sales Forecasting:

• Provide accurate Sales Forecasts and allocate appropriate stock covers by region within set time frames (and by customer)
• Maintain stock levels on shelf and with distributors as per SLA'S
• Understand stock levels in Dc’s to manage customer expectations

Sales Management:

• Negotiate and manage Trading Term Agreements as per register
• Negotiate and implement Key Account pricing within internal parameters
• Liaise with the Customer Service Department for orders and delivery details
• Manage the stock return process with distributors and merchandising partner (Damages, Expired Sell by Date, etc.)
• Manage all operational activities within the channel (promotions, price increases, deals, listings, merchandising, etc.)
• Ensure that Product storage quality standards are maintained
• Implement sales activity plans within the channel (promotions, price increases, deals, listings, merchandising, etc.) to meet agreed deadlines
• Actively pursue new business opportunities
• Present the range of products and services to customers and close deals with customers
• Check that the product range is represented in the market
• Investigate product related complaints

Regional Accounts:

• Manage Regional Accounts Agents to ensure the desired Sales targets are achieved
• Manage Regional Accounts Distributors, Cash & Carry's, Buying groups and merchandising partner
• Manage Corporate clients
• Manage Industrial, Bakery & Confectionary Accounts
• Develop Regional Sales and Advertising plans and implement Marketing activities and promotions
• Negotiate shelf space where forward share is behind market share within allowed dealing parameters and ensure our merchandising partner is also adhering to this

Product Launches and Exhibitions:

Planning:

• Co-ordinate exhibition launches, briefing meetings and functions
• Arrange special events (internal and external)
• Prepare exhibition designs

Set-up:

• Assemble, install and dismantle exhibition stands
• Control and maintain venue equipment and assets

Exhibit:

• Exhibit company products
• Present a range of Products or services (Current and new products) and communicate product Features, Advantages and Benefits (FABS) to the customer
• Take transfer orders from end users and pass on to Distributors

Brand Development:

• Build strategic customer and complementary supplier alliances
• Implement Marketing and brand, product and service activities and promotions
• Plan and facilitate Product training (Customers, Sales teams, etc.)
• Provide technical support to Distributor Representatives and end-users
• Maintain Brand Loyalty amongst end-users
• Convert customers to company product
• Maintain and update End-User database

Research and Development Innovation:

• Work with customers in developing and manufacturing new innovations within their current and future product range
• Identify innovation opportunities
• Communicate product specification changes to customers
• Analyse and interpret data and marketing information

Reporting and Administration:

• Compile Sales Reports for customer reviews and sales tracking
• Ensure you live customer reports are captured live via honeybee for all customers

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Job Description:

Financial Management:

• Manage the finances of your specific area of responsibility
• Manage risk in own work/business environment
• Authorise expenditure as per your LOA limit
• Prepare and manage the sales forecast budget and manage against the budget & company margin requirements.
• Protect company assets (working capital & fixed assets)
• Ensure all trading rebate documents are up to date and accurate
• Manager/ assist with accounts receivables/collections where applicable 

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Sales Budget:

• Achieve the annual Sales Budget, personal, team and BU

CUSTOMERS:

Customer Relations:

• Monitor customer satisfaction & review ways of working /SOP’s
• Develop and manage customer relationships to meet business objectives through the line
• Liaise with a range of customers across all business channels to build & foster stronger business ties.

Supplier Relations:

• Liaise with a range of suppliers

PROCESS:

Market Research:

• Conduct thorough market research to identify trends, opportunities, and potential areas for business expansion, across all channels but focused on B2B.

Lead Generation:

• Develop and execute strategies to generate leads and build a robust pipeline of potential clients or customers.

Client Acquisitions:

• Identify and pursue new business opportunities. Develop and maintain relationships with clients to understand their needs and propose tailored solutions.

Sales Strategy:

• Collaborate with the sales team to create effective sales strategies. Set clear objectives and develop action plans to achieve sales targets.

Proposal Development:

• Prepare and present compelling proposals and presentations to potential clients, showcasing the value proposition of the company's products or services

Negotiation & Closing :

• Lead negotiations and work towards closing deals. Ensure terms are mutually beneficial for both the client and the company.

Networking:

• Build and maintain a strong professional network. Attend industry events, conferences, and seminars to establish connections and stay updated on industry trends

Cross-functional Collaboration:

• Collaborate with other departments such as marketing, product development, customer support to ensure a coordinated approach to business development

Budget Management :

• Develop and manage budgets for business development activities. Monitor expenditures and ensure cost-effectiveness.

Performance analysis:

• Implement key performance indicators (KPIs) to measure the success of business development initiatives.
• Analyse data to refine strategies and improve performance.

Administrative:

•  Ensure all documents are correctly filled in, banking documents are all correct and the on-boarding process is complete.

Sales & Marketing Strategy:

• Develop the Sales & Marketing strategy and align to the business strategy
• Develop and manage customer strategies to meet business objectives
• Assess gaps, competitor activities and opportunities in the market
• Measure all aspects of the strategy implementation & required changes if necessary
• New business development ongoing and measured via score card
• Sign, Monitor and measure B2B customers and reporting
• Assist KAM in daily customer related administration tasks to ensure achievement of volumes

Sales Planning:

• Formulate and design customer service delivery systems and processes
• Develop the best route to market and the channel plan for all customer segments in order to achieve the targeted service levels
• Develop and implement customer activity plans to reach agreed sales targets and monitor and review customer activity plans
• Plan new customer lead collage (monthly sales plan)
• Gather and provide relevant information to contribute to Sales and Marketing activities
• Analyse data and update sales activities and action plans

Admin & Planning:

• Ensure all relevant new customer take on documentation and relevant paperwork is correct and accurate.
• Ensure that all customer deal sheets are correct and aligned to company SOP’s and guidelines on a monthly basis.

Sales Forecasting:

• Provide and consolidate Sales Forecasts and forward to Planning
• Allocate appropriate stock covers by region (and by customer)

Sales Management:

• Liaise with the Customer Service Department for orders and deliveries
• Manage all operational activities within the channel (promotions, price increases, deals, listings, merchandising, etc.)
• Implement sales activity plans within the channel (promotions, price increases, deals, listings, merchandising, etc.) to meet agreed deadlines
• Actively pursue new B2B and BD business opportunities aligned to KAM/Business Objective
• Present the range of products and services to customers and to then close out deals with customers (new/current customers)
• Check that the product range is represented in the market
• Investigate product related complaints
• Manage B2B reporting and feedback to customers
• Manage, monitor and measure onboarding of new customers until completion.

Brand Development:

• Implement and manage brand, product and service promotions
• Assist Marketing Dept to actively showcase full product range at all customer events

Research and Development Innovation:

• Liaise with R&D Innovation, Marketing and Manufacturing for new product development
• Work with customers in developing and manufacturing new innovations within their current and future product range
• Identify innovation opportunities
• Communicate product specification changes to customers
• Analyse and interpret data and marketing information

Reporting:

•  Ensure that sales reports and prepared and discussed with customers/customer reviews compiled

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Job Description:

ESH Management:

• Apply health, safety, security and housekeeping in your work environment
• Comply to Legislation as set out in the OSH Act and to organisational standards
• Address workplace hazards and risks

Quality & Food Safety:

• Manage documentation and records within the HR Quality Management System
• Apply and continuously improve HR policies and procedures
• Comply with requirements of the HR Quality Management System
• Support with improving the effectiveness and efficiency of the HR Quality Management System.

FINANCE:

• Protect company assets (working capital & fixed assets)
• Minimise waste and rework

CUSTOMERS:

Customer Relations:

• Monitor customer satisfaction
• Foster and maintain customer relations

Stakeholder Relations:

• Liaise with a range of stakeholders

PROCESS:

HR Audits:

• Conduct HR audits on employee qualifications, skills and competencies

HR Legislation:

• Comply with the relevant HR Legislation (Labour Relations Act, EE Act, Skills Development Act, BCEA Act, Taxation Act COIDA etc.)

Exit Processes:

• Coordinate the employee exit process (Exit Checklist, etc.)
• Conduct exit interviews and compile exit statistics and trends

Induction:

• Arrange Benefits consultation with new employees (Retirement, Provident Fund, Medical Aid, etc.)
• Administer all pre-induction documentation
• Coordinate the sign on process (Induction checklist, medical, employee data, payroll info, etc.)
• Coordinate New Employee Induction programme and administer Induction documentation
• Induct new employees and monitor employee feedback of Induction effectiveness
• Coordinate Induction re-entry process (maternity leave medicals, etc.)

Recruitment:

• Coordinate and update the recruitment file per position
• Assist the HRBP with scheduling interviews and coordinating interview panels
• Assist HRBP with the pre-screening process
• Assist HRBP with the coordination of the recruitment process and preparing interview packs
• Coordinate the process of psychometric assessments where applicable
• Coordinate the process of checks for identified candidates

Performance Management:

• Administer the Performance Management process
• Ensure all employee KPIs and IDPs are on Nadi for Performance review
• Mentor non-performing employees in the Performance Management process
• Assist in EIB Process ensure upload of Rewards information on Nadi

Industrial Relations

• Maintain sound labour relations advising management and applying sound labour practices
• Advise Line Management and the Union on dealing with issues and requirements as specified in the LRA
• Interpret and apply collective agreements
• Provide HR input into Shop Steward / Management meetings
• Analyse complaints and reports relating to referred disputes and select the appropriate resolution process
• Interpret and manage conflicts within the workplace
• Facilitate the resolution of employee grievances and record and take grievances and complaints up with management
• Coordinate and facilitate internal Disciplinary Hearings
• Represent the company at external Disciplinary and other agreed upon Hearings
• Prepare disciplinary correspondence and advice on behalf of Management team
• Facilitate and coordinate Disciplinary Investigations (in conjunction with Line Management)
• Maintain and update Disciplinary Systems and Records
• Compile IR Reports, statistics and IR meeting minutes

Remuneration and Benefits:

• Prepare and administer annual increase templates, variable pay and bonuses
• Preparing Letters for the above
• Process employee promotions, movements, transfers, etc.
• Liaising with Pension fund and Medical aid
• Withdrawals from Pension fund
• New application and Withdrawals on discovery Health
• Liaising with Discovery and NMG on Medical aid 

Payroll:

• Coordinate the Payroll input process and Employee entitlements
• Payroll Input on Nadi and payroll Integration to Legacy system
• Conduct Wage calculations for Work Schedule Rules (Provident Fund, Pension Fund, Medical Aid, etc.)
• Attend to, resolve and reduce Payroll queries
• Process Payroll statutory returns (EMP201, IRP5's, COIDA etc.)
• Verify monthly Payroll
• Audit leave on the payroll system in line with leave applications on Nadi and ERS Biometric system
• Involved in the implementation of new Legacy system Payspace and upkeep thereof
• Financial year end Audits
• Assisting employees with Income Tax Returns

Reward and Recognition:

• Administer and coordinate the Long Service Awards and coordinate Annual Reward functions
• Process Long Service Awards payments
• Processing of RISE recognitions

Staff Wellbeing:

• Coordinate the Staff Wellbeing Programme (Special events, Wellness Days, etc.)
• Refer employees to Staff Wellbeing Programmes as required
• Arranging Flowers or Hampers for employees that are sick or celebrating

Events

• Project Planning on HR Calendar of Events
• Costing and Ideas sourcing
• Invitation and Marketing material
• Running of event from start to finish (Setup & Clean up)

Talent Management:

• Update Talent Management Matrices

Transformation Management & Employment Equity:

• Coordinate EE Committee meetings

Communications:

• Coordinate internal communications and update Communication boards (Company notices, Recruitment adverts, Long Service awards, etc.)

HR Information Systems:

• Capture, store and retrieve Human Resources information on Nadi, and Payspace
• Recruitment for vacant positions Internal and External on Nadi
• Training for ESS and MSS on Nadi

HR Reporting:

• Compile daily, weekly and monthly HR Reports
• Compile custom HR reports from Nadi