Manager - Pre Sales and Solutions Architecture.Bayobab at MTN

Responsibilities

Key Performance Areas:

Core, essential responsibilities / outputs of the position (KPA's)

• Input into Operational Planning
• Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
• Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
• Recommend ways to exploit new opportunities to grow the business further
• Drive continuous improvement in processes, tools, and systems to enhance efficiency and delivery.
• Ensure timely response to customer solution request in line with Bayobab’s Call to Cash process and OLAs.

Solutions Design & Architecture

• Translate customer requirements into fit-for-purpose, cost-effective solutions.
• Develop feasibility studies, cost models, and documentation (RFPs, proposals, SLAs, Statements of Work).
• Ensure solution governance, technical validation, and timely delivery.
• Prepare, present and maintain technical proposals, high level solution design, KMZ and technical information.
• Coordinate with Off-net 3rd party providers for offnet solutions or pure resell solutions (i.e. Last mile, Backhaul, DIA etc) to gather technical details.

Key accountabilities and decision ownership

• Capture and interpret customer requirements, and design complex and custom solutions to meet customer requirements
• Develop feasibility reports in line with customer requirements
• Build accurate scalable cost models and provide input into pricing strategy
• Identify and document any risks to the solution
• Document solution in RFP responses, proposals and Statement of Works/High Level Designs
• Ensure solutions are deliverable in timeframes committed and have passed all appropriate solution governance.
• Ensure timely response to customer solution request in line with Bayobab’s Call to Cash process and OLAs.

Customer Engagement & Satisfaction

• Build and maintain trusted relationships with internal and external customers.
• Ensure customer issues and requests are resolved within agreed SLAs.
• Proactively identify and convert new solution opportunities to support account growth.
• Provide on-going support to existing accounts and work actively towards creating new profitable revenue streams through new accounts.

Quality & Continuous Improvement

• Maintain high standards of quality, accuracy, and compliance in all solution documentation.
• Apply best practices and gather feedback to drive service and delivery improvements.
• Ensure adherence to standard operating procedures and solution governance frameworks.
• Analyse situations and take necessary action to ensure quality is maintained.
• Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards.

Innovation & Value Creation

• Recommend and implement innovative solution designs and automation opportunities.
• Share insights to inform product development and enhance service offerings.
• Drive initiatives that improve cost efficiency, delivery speed, and customer experience.
• Encourage continuous service improvement
• Keep up to date with industry trends, vendor solutions and new technology technologies within Telecommunication industry.

Qualifications

Job Requirements

(Education, Experience and Competencies)

Education:

• Minimum bachelor’s degree in engineering, Computer Science, Information Technology, or related field

Experience:

• Minimum 5–7 years’ experience in solution design, architecture, or presales within the telecommunication space, preferably in the enterprise / wholesale or carrier environment.
• Minimum 3 years in Service & Solution Management with relevant technical experience in the international telecommunication industry preferably in carrier/enterprise business.
• Proven track record in developing and implementing complex customer solutions
• Experience in dealing with working on complex solution for key customers (i.e. OTTs, global carrier customers, MNOs) in a solution design or consultancy role
• Experience working in cross-functional, multinational environments
• Fixed connectivity and submarine cable business experience
• Experience in Account Management (advantageous)
• In-depth knowledge of Fixed Connectivity technologies (i.e. OTN, Satellite, Cloud Networking, Carrier Ethernet, MPLS etc.)

Competencies:

• Understanding of the fixed connectivity infrastructure wholesale landscape with a focus on emerging markets
• Understanding of product and solution architecture in the fixed connectivity assets space
• Excellent professional expertise and market knowledge, including good understanding of the competitive environment
• Strong public relations and interpersonal skills to be able to function across multiple business lines in a multicultural environment
• Good understanding of wholesale market products in order to manage and support bids
• Multi-tasking capability to manage complex RFP’s.
• Clear understanding and incorporation of the SLA into the customer value proposition.
• Strong networking skills to build Bayobab professional relationships
• Effective oral and written communication skills
• Strong analytical, organizational and planning skills to execute commercial reports and inputs form Bayobab budgeting
• Relationship based-sales skills and strong customer focused approach
• Effective oral and written communications and public relations as well as excellent negotiation skills to be able to function across multiple business lines in a multicultural environment
• Strong computer literacy.

Innovation & Thought Leadership:

• Identify opportunities for service innovation or bundled offers.
• Feed insights from customer feedback into product development.
• Represent the company at industry forums or vendor workshops when required.

Other:

• Regional and international travel
• Ability to adapt to changing requirements of business and staff members

Apply Before 12/22/2025