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  • Posted: Mar 10, 2025
    Deadline: Not specified
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  • EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience...
    Read more about this company

     

    Manager - Project Manager

    Job responsibilities:

    • Process Transformation: Conduct process deep dives, create process maps, identify improvement opportunities, develop and implement transformation roadmaps for in-scope processes. Identify opportunities for automation, analytics, and data science solutions to enhance efficiency, quality, experience, and health outcomes.
    • Business Acumen and Strategic Alignment: Align process improvements with organizational objectives and customer needs. Closely work with cross-functional teams, motivating operations team to adopt new processes while effectively managing resistance to change. Focus on delivering measurable financial results while maintaining a positive cost-benefit ratio.
    • Collaboration with Operations Leaders and Clients:
    • Ensure process metrics and KPIs meet best-in-class standards with defined roadmaps
    • Conduct deep dives to identify bottlenecks and improvement opportunities
    • Develop and propose solutions, create business cases, and secure stakeholder approval
    • Deploy approved solutions within agreed timelines and budgets
    • Communication and Collaboration: Engage diverse stakeholders (clinicians, administrators, patients) with excellent communication skills. Synthesize complex data into actionable insights and present them clearly.
    • Market Research & Thought Leadership: Conduct market research on healthcare industry developments and client needs. Support the creation of thought leadership content for internal and external publications to position EXL as a leading healthcare partner.
    • Process Improvement Expertise: Proficient in using advanced Lean and Six Sigma tools to analyse data and identify improvement areas. Understand healthcare processes and regulatory requirements.
    • Problem-Solving and Analytical Skills: Apply strong analytical skills to diagnose root causes using tools like Fishbone diagrams or the 5 Whys technique. Use critical thinking to evaluate situations and select effective solutions.
    • Project Management: Lead medium to large-scale initiatives with advanced project management skills, ensuring scalability across the organization.

    Required qualifications:

    • Bachelor’s degree in any discipline; MBA preferred
    • 5+ years overall experience with at least 3 years’ experience with driving transformation programs using process re-engineering, automation, analytics, data science solutions
    • Minimum 2+ years’ experience working in the US healthcare market with a focus on administrative clinical processes
    • Experience working with transformation teams of business / process consultants, RPA developers, analytics and data science professionals
    • Demonstrated track record with change management, value delivery in terms of top-line/bottom-line improvement, experience, quality, accuracy, business outcomes

    Preferred experience (good to have):

    • Experience working in clinical processes (prior authorization, utilization management, utilization review, etc.) within the US healthcare market
    • Experience working in contact centre operations

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to EXL South Africa on fa-ewjt-saasfaprod1.fa.ocs.oraclecloud.com to apply

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