Manager, Provincial Client Experience at Standard Bank Group October, 2022

- Manager, Provincial Client Experience at Standard Bank Group
- View Jobs in Banking / Financial Services / View Jobs at Standard Bank Group
Posted: Oct 21, 2022

Deadline: Not specified
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Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prim...
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Manager, Provincial Client Experience
- Job Type Full Time
- Qualification Bachelors
- Experience 3 - 4 years
- Location
- City Port Elizabeth
- Job Field Banking , Sales / Marketing / Retail / Business Development
JOB DESCRIPTION

To assist, drive and improve client experience and adherence and the adoption of the Client Experience and Complaint Management daily disciplines, frameworks, and standards. To integrate, analyse, interpret and track trends with regards to Provincial/Business Unit client experience data, and through root-cause analysis, identify service failures and problem areas that require to be solutioned for.

QUALIFICATIONS

Minimum Qualifications
- First Degree Banking
Experience
- Client Coverage
- 3-4 years Experience of working in either a Branch or Private Banking or relevant Business environment with knowledge of its associated products, processes and systems.
- Experience in complaints management and application of complaints regulations (e.g., FSCA, TCF, etc.).
- Experience in data analysis, problem identification and reporting.
ADDITIONAL INFORMATION

Behavioural Competencies
- Exploring Possibilities
- Convincing People
- Articulating Information
- Interacting with People
- Making Decisions
Technical Competencies
- Product and Services Knowledge
- Digital Analytics and Reporting
- Customer Reception and Channelling
- Producing Output
- Managing Tasks
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Method of Application

Interested and qualified? Go to Standard Bank Group on www.standardbank.com to apply

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Manager, Provincial Client Experience at Standard Bank Group

Manager, Provincial Client Experience

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Manager, Provincial Client Experience at Standard Bank Group

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