Career Opportunities at Standard Bank Group

JOB DESCRIPTION

To support the Head of the Segment by providing a consolidated view of customer value proposition (CVPs) delivery across the segment and its effectiveness across all 15 countries through appropriate analysis, insights, and recommendations for all group sub-segments of Affluent and High Net Worth (HNW) Clients (e.g., Private, Prestige, Professional, Family, etc.). To build and provide high-impact data driven insights and analytics to better understand client behaviours and life journeys.

QUALIFICATIONS

• Minimum QualificationsType of Qualification: First Degree
• Field of Study: Business Commerce

Experience Required

• Consumer & High Net Worth
• Affluent & High Net Worth Clients
• Experience Required: More than 10 years
• Experience in sourcing and providing relevant data analyses, strategic insights, and recommendations for the development of customer value propositions. Knowledge of the banking products, systems and processes, the digital environment and how it relates to the banking industry. Good understanding of behavioural economics and its practical application. Experience in reporting, e.g. the ability to build a Power BI report and other reporting data for day-to-day reporting for the segment.
• Client Coverage
• Client Enablement
• Experience Required: More than 10 years
• Experience in developing, designing, and enabling value propositions for Affluent clients in multiple markets within South Africa or Africa Regions. Proven track record in organisations of comparable size and complexity. In-depth understanding of digital, open banking and platform integration into CHNW segments.

ADDITIONAL INFORMATION

Competencies:

• Developing Strategies
• Providing Insights
• Examining Information
• Interpreting Data
• Articulating Information
• Making Decisions
• Directing People
• Resolving Conflict

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JOB DESCRIPTION

To provide statistical and financial insights into the establishment and the attainment of the financial objectives of the Business Unit, predictive financial modelling and insights, as well as analytics for Consumer & High Net Worth, SA. The incumbent will identify business requirements for analytics and assist in visualisation and dashboarding in a sustainable way. They will also assist in automation of reports where appropriate.

QUALIFICATIONS

Minimum Qualifications

• Type of Qualification: Bachelor's Degree
• Field of Study: BCom IT/Mathematics/Statistics/Actuarial/Engineering or related degree

Experience Required

• 5 years working in a SQL environment
• 5 years manipulating and processing large datasets
• 3 years building statistical models
• Presenting information to a large and senior audience

ADDITIONAL INFORMATION

Behavioural Competencies:

• Well-developed questioning technique enabling a sound understanding of the business need
• Well-developed verbal and written communication and presentation skills (for example, when interpreting and explaining information to business)
• Quick to assimilate and integrate new information
• Negotiation skills – in times of conflicting deadlines
• Ability to deal with conflict and stands his/her ground without being aggressive

Technical Competencies:

• Strong statistical modelling skills
• Strong data manipulation skills
• Strong knowledge SQL and various SQL RDMS (Teradata, Microsoft, etc)
• Understanding of reporting systems (QlikView, Power BI, etc)
• Strong knowledge of Python/R/SAS

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JOB DESCRIPTION

To manage and oversee the Bank’s operational and tactical development initiatives which include the execution and, implementation of application delivery programmes and projects against the Bank’s standards, policies and procedures and governance guidelines and Service Level Agreements.

QUALIFICATIONS

Minimum Qualifications

• BSc Comp Science, B.Com Informatics degree or advanced IT related degree 
• Cloud Certification 

Minimum Experience

5-7 Years broad experience in translating business and functional requirements into technical specifications and developing the programming code to create the solutions. 

Technology required: 

• API design best practices
• SOLID Principles
• Java SE 1.8
• Spring or Springboot
• Java EE framework
• Basic scripting language understandng
• Maven or Gradle
• RESTful API
• SOAP
• XML
• API Security
• Unit testing
• Atlassian tools( JIRA, Confluence, Bitbucket, Bamboo etc.)
• Technical Analysis documentation (Sequence diagrams, data flow diagrams, network diagrams)

ADDITIONAL INFORMATION

Behavioural Competencies

• Resolving Conflict
• Upholding Standards
• Pursuing Goals
• Understanding People
• Articulating Information

Technical Competencies

• IT Knowledge
• IT Development
• IT Applications
• Automated Unit Testing
• Data Integrity

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JOB DESCRIPTION

We are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits. This Android app developer will work with our team of talented engineers to design and build the next generation of our mobile applications. Android programming works closely with other app development and technical teams. 

QUALIFICATIONS

Minimum Qualifications

• Bachelors degree related to Computer Science, Engineering etc. 

Experience Required

• 5 years software development experience and Android skills development
• 5 years proven working experience in Android app development and have published at least one original Android app
• Proficiency in Java, Kotlin
• Ability to use the Android Studio, including the Android SDK, with ease.
• Experience working with remote data via REST and JSON
• Experience with third-party libraries and APIs
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Solid understanding of the full mobile development life cycle.

ADDITIONAL INFORMATION

Behavioural Competencies:

• Developing Expertise
• Interpreting Data
• Challenging Ideas

Technical Competencies: 

• Design Patterns
• Write Code

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JOB DESCRIPTION

We are Looking to hire a candidate to work in an exciting, fast paced environment to form part of a high performance team where you will be Developing and Supporting mission critical Card and Payments Digital applications (web based as well as mobile going forward)

As a Senior Full Stack Developer, you will champion software quality and the technical vision for the team and our business, work on large-scale projects and help junior and mid developers grow in their roles.

QUALIFICATIONS

Minimum Qualification

• Degree or Diploma related to IT 

Experience Required

• 5-7 years broad experience in translating business and functional requirements into technical specifications and developing the programming code to create the solutions.
• Extensive experience with multi-tier transactional architecture and design
• Extensive experience in enterprise software development in Java and web development stacks (Angular, VueJs, HTML & CSS) and GoLang
• Comfortable and willing to work with a mix of front and backend technologies 
• Comfortable with Docker and containerisation
• Experience with AWS, NOSQL and ElasticSearch
• Experience with CI/CD
• Good understanding of web performance as well as OWASP standards
• Experience with debugging and problem solving complex applications and scenarios
• Champion TDD/BDD Software development

ADDITIONAL INFORMATION

Behavioural Competencies:

• Exploring Possibilities
• Developing Strategies
• Providing Insights
• Adopting Practical Approaches
• Developing Expertise

Technical Competencies: 

• Write Code
• Agile Development
• Infrastructure as Code (IaC)
• DEVOPS
• Software Containers

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JOB DESCRIPTION

To scope, plan, design and deliver complex end to end solutions against required standards and timelines in a capital markets and Investment banking Industry. To direct, guide and oversee technical solutions delivery, interpreting business requirements, defining technical tasks, engineer quality software, end to end testing and troubleshooting technical questions, software and database issues. To lead, manage and mentor Software-; Quality Engineers across identified delivery teams to build and improve Engineering capability.

QUALIFICATIONS

• Minimum Qualifications: Post Graduate Degree
• Field of Study: Information Technology
• Preferred qualification: BSC Information Technology
• Industry related certifications e.g. Cloud certifications. Agile Software development methodologies and associated practices such as Continuous Integration, Software Defined Infrastructure, Evolutionary Architecture, etc

Experience Required

• 10 years plus: Engineering (includes Cloud and Resilience)
• Broad experience in translating business and functional requirements into technical specifications and developing the programming code to create the solutions
• More than 10 years: Technology Practice (Domain) Management and Leadership
• Proven ability to work effectively as both a team leader and as a member of a small team of technical staff working in an agile development environment. Track record in capability and competency building and coaching of staff is required. Minimum 5-7 years' experience as a manager running a portfolio of 20+ technical experts

ADDITIONAL INFORMATION

Competencies:

• Exploring Possibilities
• Developing Strategies
• Making Decisions
• Embracing Change
• Team Working

Technical Competencies

Agile Development

• The knowledge and understanding of basic Agile/Lean methodologies and concepts.

IT Applications

• The knowledge and understanding of all relevant IT applications and architecture in order to perform required development and maintenance.

IT Knowledge

• Possesses a deep and broad knowledge base in fundamental IT technical skill sets. Stays informed on emerging trends.

Code Review

• The ability to understand an existing code base in order to analyse its behaviour and make fixes or enhancements to it.

IT Design Driven Development

• The ability to determine what code is necessary to achieve some specified functionality, particularly the higher-level structure or organisation of the code.

Refactoring

• The ability to revise existing code without impacting its functional behaviour.

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JOB DESCRIPTION

To drive and manage the profitable delivery of a pro-active, value adding sales, solutions and service platform through the Private Banking Suite in order to grow and retain high-value business. Leverage and optimise resources, business and market potential to maximise business growth, retention and profitability targets while minimising operational risk.
To be responsible for the day to day running of Private Banking suite/s and accountable for the attainment of the business objectives of the suite/s. Also responsible for liaising, communicating and forging relationships with business partners, with the objective of leveraging off these synergies. Maintain a high level of integrity and ethical standards.

QUALIFICATIONS

Minimum Requirements

• Relevant business related tertiary qualification, e.g. B Com is a pre-requisite.
• FAIS Aligned qualification
• Leadership and Management skills training, e.g. MDP is an advantage.

Experience

• A relevant degree plus general banking experience (5 -8 years) is essential.
• Experience in preparing and motivating credit applications is essential for arbitration processes.
• Experience in budgeting, forecasting, cost control and sales management is essential.
• Significant people management experience – leading teams and motivating people.

ADDITIONAL INFORMATION

Behavioural Competencies:

• Drives initiatives/projects with enthusiasm and commitment to obtain optimal results and ensure key objectives are met.
• Committed to achieve excellence. Sets high standards of performance for self and others and supports others to achieve these.
• Adapts to change and embraces dynamism of the market. Applies a continual learning approach.
• Focuses on continual learning and development for self and others. Assumes full responsibility for own learning and development in terms of knowledge, skills and leadership ability.
• Drives a culture which values questioning and challenging the status quo. Willingly explores and is open to new ideas/approaches.

Technical Competencies:

• Financial skills
• Information Technology skills
• Human Resources skills
• Marketing and Sales skills
• Operations, Banking skills

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JOB DESCRIPTION

To develop and implement the Client Experience strategy and framework across Global Markets to drive the modernisation agenda to grow share of wallet, maximise GM returns, optimize platform utilisation and achieve and sustain an excellent client experience. Guide GM Client Experience to formulate strategic and tactical plans to implement client frameworks and tools to ensure the achievement of strategic Client Experience objectives.

QUALIFICATIONS

• Qualification: Post Graduate Degree
• Field of Study: Business Commerce
• Other preferred qualifications, certifications or professional memberships:  
• Certified Client Experience professional (CCXP) as recognition of a subject matter expert.

Experience:

Client Experience:

More than 10 years - To demonstrate expert understanding of financial and global markets as well as risk and regulatory environments and license holder obligations in relevant jurisdictions. Demonstrated leadership capability with team building and leading, tactical decision making, and negotiating skills.

Digital:

• 8-10 years - Subject matter expertise and experience of digital transformation and CRM platforms and capabilities. Experience in defining digital technology roadmap to digitally enable the distribution of products and engagement with clients and employees. Deep working insights within the technology environment, with domain expertise from a channel and platform perspective. Experience evaluating and implementing third-party product or service solutions and managing ongoing relationships with third parties.

Client experience strategy and insight:

• 5-7 years - Knowledge and experience developing, implementing, monitoring and enhancing client experiences. Skills in client strategies, segmentation, client delivery based on insights gathered from client data, feedback, industry data, competitor information. Knowledge of end-to-end client onboarding process and execution as well as client journey mapping and design. Experience in crisis management with expertise in client research, user experience and creative solutioning and design.
• 3-4 years - In-depth understanding of products and channel capabilities within Financial Services, acquired through experience in a client facing role such as in Operations, Services or Client Experience. Knowledge of end-to-end client onboarding process and execution as well as client journey mapping and design. 

People Management:
5-7 years - Demonstrated ability to lead and transform a function and drive economies of scale, shared learning and optimal resource utilisation.

ADDITIONAL INFORMATION

Competencies:

Behavioural Competencies:

• Developing Strategies
• Providing Insights
• Generating Ideas
• Adopting Practical Approaches
• Making Decisions
• Empowering Individuals
• Challenging Ideas

Technical Competencies:

• Understanding and Influencing Customer Value Proposition
• Strategic Planning and Reporting
• Client Analytics Quantitative Analysis
• Optimisation and Continuous Process Improvement
• Stakeholder Management (Project Mgmt.)
• Manage Digital Agility

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JOB DESCRIPTION

To sell products in accordance with the business needs and to facilitate the development of customer loyalty through customer management and to consistently portray a professional image.

• Generates leads, builds new and maintains existing customer relationships for walk-in customers.
• Asseses client service requirements and resolves accordingly
• Migrates customers to digital platforms.
• Attends to customer queries within set timelines and escalates those that cannot be resolved to relevant departments.
• Logs all queries, complaints and Queries on Salesforce.

QUALIFICATIONS

• Bachelors Degree in Business, Commerce or a related field 
• Previous branch banking experience
• Understanding the bank’s laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs. Familiar with the legal aspects regarding cash handling. Knowledge of the functions of other departments within the branch
• Experience in customer service roles

ADDITIONAL INFORMATION

Behavioural Competencies

• Good verbal & written communication
• Pays attention to detail
• Diplomatic, able to handle pressure/conflict
• Results-orientated ( target driven across all KRAs)
• Good numerical ability

Technical Competencies

• Computer literacy
• Sales skills
• Risk management ability
• Establishing rappor
• Generating Ideas

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JOB DESCRIPTION

To assist, drive and improve client experience and adherence and the adoption of the Client Experience and Complaint Management daily disciplines, frameworks, and standards. To integrate, analyse, interpret and track trends with regards to Provincial/Business Unit client experience data, and through root-cause analysis, identify service failures and problem areas that require to be solutioned for.

QUALIFICATIONS

Minimum Qualifications

• First Degree Banking

Experience

• Client Coverage
• 3-4 years Experience of working in either a Branch or Private Banking or relevant Business environment with knowledge of its associated products, processes and systems.
• Experience in complaints management and application of complaints regulations (e.g., FSCA, TCF, etc.).
• Experience in data analysis, problem identification and reporting.

ADDITIONAL INFORMATION

Behavioural Competencies

• Exploring Possibilities
• Convincing People
• Articulating Information
• Interacting with People
• Making Decisions

Technical Competencies

• Product and Services Knowledge
• Digital Analytics and Reporting
• Customer Reception and Channelling
• Producing Output
• Managing Tasks

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JOB DESCRIPTION

To optimise the delivery of strategies and client value propositions (CVPs) for the emerging and youth markets across the branch network, by developing and championing the implementation of effective process flows and best practices. To act as a key subject matter expert and key interface for the branch banking channel on all emerging market and youth market-related activities, projects and initiatives.

QUALIFICATIONS

Qualification:

• Business or Finance Degree

Experience Required:

• 5-7 years, experience in managing a portfolio of CHNW or Business Clients, proactively looking for sales and managing a team of people.

ADDITIONAL INFORMATION

Competencies:

• Exploring Possibilities
• Adopting Practical Approaches
• Interpreting Data
• Convincing People
• Challenging Ideas

Technical Competencies:

• Risk Awareness
• Risk Identification
• Financial Acumen
• Product Knowledge (Consumer Banking)
• Product and Services Knowledge

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JOB DESCRIPTION

To provide effective relationships management aimed at optimising customer profitability and value to the Bank. To execute the banks offering in line with the Customer Value Proposition (CVP) for the business segment.

QUALIFICATIONS

Minimum Qualifications

• Business Commerce (FAIS recognised qualification)

Experience

• 5-7 years previous managerial experience of 3 years as a Business Manager, Account Manager, or any other related role dealing with high value commercial customers.            
• Experience in preparing and motivating credit applications, business risks, industry risks and financial requirements pertaining to the business market.

ADDITIONAL INFORMATION

Behavioural Competencies

• Exploring Possibilities
• Providing Insights
• Articulating Information
• Convincing People
• Challenging Ideas

Technical Competencies

• Communication Skills
• Data Management
• Customer Understanding
• Product Knowledge
• Planning, Forecasting and Budgeting

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JOB DESCRIPTION

To take demand from walk-in customers for any cash related matters (e.g. teller, ATM, Moneygram) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank's financial offerings.

QUALIFICATIONS

Minimum Qualifications

• Secondary/High school/A levels/Matric
• National Certificate in Banking (NQF5) would be advantageous

Experience 

• 1-2 years previous banking experience, understanding the bank's laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs.
• Familiar with the legal aspects regarding cash handling.
• Knowledge of the functions of other departments within the branch
• Retail experience

ADDITIONAL INFORMATION

Behavioural Competencies

• Generating Ideas
• Exploring Possibilities
• Providing Insights
• Adopting Practical Approaches
• Examining Information

Technical Competencies

• Banking Process & Procedures
• Application & Submission Verification (Business Banking)
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Product Knowledge (Consumer Banking)

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JOB DESCRIPTION

To facilitate the efficient handling and management of new business transactions within Commercial Asset Finance, by exercising quality control of documents needed by Operations Shared Services for processing, and interacting with the product operating system for the maintenance of management information.

QUALIFICATIONS

• Matric
• Tertiary Qualification would be an advantage 
• 1 - 2 years experience in a sales support function (e.g., portfolio management, disbursements, contracts, etc.) within  Commercial Asset Finance environment or similar. 
• Understanding and knowledge of the Vehicle Asset Finance value chain

ADDITIONAL INFORMATION

• Operational Support 
• Commercial Asset Based Finance 
• Account and facility pay-out processing
• Facility Quality Control
• Risk and Control 
• Portfolio Managment 

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JOB DESCRIPTION

To conduct specialised and complex universal forensic investigation services across all jurisdictions in which the Standard Bank Group operates, in adherence to the Group Investigation framework and standards to ensure financial crime issues that have potentially high/adverse impact on the organisation are effectively identified and minimised therefore mitigating the potential for significant operational losses or reputational damage to the organisation.

QUALIFICATIONS

• Bachelor's Degree in Audit

Experience Required

• 8-10 years in Financial Crime Risk Management
• The role requires an expert investigator with sound experience in the gathering, analysis and reporting of information in order to conduct complex universal forensic investigations, across local and international jurisdictions, that are either sensitive in nature or could have a high-impact on the organisation.

ADDITIONAL INFORMATION

Competencies:

• Providing Insights
• Developing Expertise
• Examining Information
• Interpreting Data
• Articulating Information
• Meeting Timescales
• Following Procedures
• Upholding Standards
• IT Knowledge
• Fraud Investigation
• Risk Reporting
• Data Management (Administration)
• Checking Details

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JOB DESCRIPTION

Adapt and Execute on Data and Information Governance requirements such as exercising data ownership and ensuring that high standard of data quality is upheld. Responsible for ensuring that data and information is used, accessed and stored according to data and information governance requirements, policies, standards, processes and procedures.

QUALIFICATIONS

• Minimum qualification: Degree in Information Studies/ Information Technology/ Social Sciences
• Other Preferred Qualifications, certifications or professional memberships: Data Management certification (Certified Data Management Practitioners (CDMP), Certified Information Management Professional (CIMP) or related).
• 5 - 7 years experience in data role with understanding of data, risk, data architecture, data governance, data analysis, data validation and metadata management. Sound knowledge and understanding of data life cycle. Operational execution of data/metric standards and data quality rules. Experience having planned, developed and executed enterprise information management framework, to improve accuracy, integrity and accessibility of information.
• Experience in banking and related regulatory/governance standards to provide high quality data having planned, implemented, integrated and controlled activities/processes to ensure availability, usability, integrity, compliance and security of data. Experience within the Standard Bank Group will be advantageous.

ADDITIONAL INFORMATION

Behavioural Competencies

• Adopting Practical Approaches
• Articulating Information
• Completing Tasks
• Convincing People
• Documenting Facts

Technical Competencies

• Business Acumen (Audit)
• Data Analysis
• Data Compliance
• Data Integrity
• Data Management (Administration)