Manager Quality Assurance - Durban at Defy Appliances

KEY RESPONSIBILITIES

• Develop, implement, and maintain a robust Quality Management System that aligns with industry best practices and applicable regulations.
• Ensure compliance with relevant quality standards, or other industry-specific certifications.
• Lead and mentor a team of quality assurance analysts and specialists.
• Set performance goals, provide regular feedback, and conduct performance evaluations.
• Foster a positive and collaborative work environment that encourages professional growth and development.
• Ensure that Warranty Cost & Service call Rate Targets are met as per Objectives and Targets
• Establish and execute quality control processes, including product inspection, testing, and validation.
• Implement effective quality control procedures to identify and address defects or deviations from specifications.
• Continuously review and improve existing quality assurance processes to enhance efficiency and effectiveness.
• Work strongly with Cross Functional Manufacturing Teams in ensuring Scrap limits are not exceeded
• Identify root causes of quality issues and work with relevant teams to implement corrective and preventive actions.
• Collaborate with internal and external auditors to ensure adherence to quality standards and regulatory requirements.
• Lead quality audits, ensuring proper documentation and follow-up on identified non-conformities.
• Assess potential risks related to product quality, safety, and regulatory compliance.
• Develop and implement risk mitigation plans to prevent quality-related issues.
• Conduct training programs to educate employees on quality standards, processes, and best practices.
• Ensure that the workforce is knowledgeable and compliant with quality-related policies and procedures.
• Analyse quality metrics and trends to identify areas for improvement and report findings to senior management.
• Inculcate and drive continued efforts in ensuring a culture built on the 6 Sigma methodology.
• Generate regular quality assurance reports to track performance and communicate results.
• Collaborate with procurement and vendor management teams to evaluate and qualify suppliers based on quality criteria.
• Monitor and assess supplier performance, ensuring adherence to quality standards and contractual obligations.

MINIMUM REQUIREMENTS

• Bachelors Degree in Engineering, Quality or related field.
• Experience in Quality Assurance Systems.
• Strong knowledge of quality management systems, industry standards, and regulatory requirements.
• Certification in quality management.
• Six Sigma Accredited.