Manager Retail Store at KAL Group

The Role

• As the Retail Store Manager, you will take ownership of a dynamic retail store, driving sales growth, inspiring and developing a high-performing team, and ensuring operational and administrative excellence. This is a leadership opportunity to make a tangible impact on the store’s success while shaping an exceptional customer experience.

Main Responsibilities

• Lead store performance by driving sales growth, operational excellence, and inspiring leadership—shaping a high-impact environment.
• Understand the store’s product offering and customer base to deliver compelling experiences, executing promotions, optimising inventory, and achieving financial targets through effective budgeting and controls.
• Ensure exceptional customer satisfaction, compliance with policies and regulations, and lead a high-performing team while fostering collaboration and trust across stakeholders.
• Champion digital processes and manage consumer-facing content in-store to enhance efficiency and uphold brand presentation standards.

Minimum Requirements

• Minimum Grade 12.
• A minimum of 4 years’ experience in retail sales, including proven store or team management experience.
• Exceptional communication and negotiation skills, with the ability to engage confidently and influence stakeholders at all levels.
• Proficiency in MS Office with advanced knowledge of retail operating systems, enabling efficient management of store operations and data-driven decision-making.