Manager, Senior, Client Retention, Air & Sea at DSV

Main Purpose of the Role:

• To manage and head up the Client Retention Team which includes the Account managers, Estimates and the On-site team.
• To drive KPIs, business processes and support the commercial team on our Protect, Grow and Innovate strategy.

Job Related Requirements:

• Gr12
• Relevant Tertiary Qualification will be an advantage
• Minimum of 8 years’ experience in Freight Forwarding
• Must have at least 5 years of senior management & people experience
• 2 years Client facing experience
• Must have financial experience e.g. Rates and Debtors
• Experience in estimates an advantage
• Valid driver’s license with own reliable vehicle

Electives:

• Understanding of accounts and international freight forwarding across all modes of transport
• Sales & Commercial training Courses
• Risk experience
• Presentation Experience
• Conflict resolution
• Must be fluent in English and Afrikaans, both written and verbal
• Must have a high standard of business writing skills
• Forward Thinking
• Solution Orientated
• Strong Interpersonal skills and the ability to communicate at all levels
• Self-motivated and willing to use initiative
• Affinity for working with people
• Taking responsibility and accountability
• Assertive

Duties and Responsibilities:

• Manage and support the Key Account Management team, Estimates and On-Site team
• Drive key delievrables and KPIs within these teams
• Support business requirements
• Drive and deliver on growth targets within the Retention Client Base
• Build and develop relationships with the Gauteng client base
• Drive efficiencies and identify, manage and mitigate risk
• Managing people’s performance and growth to create a sustainable business environment
• Develop and initiate industry and product relevant solutions and best practice to differentiate DSV as market leaders.
• Ensure service excellence by recruiting and developing high performance team members.
• Compile budgets in order to forecast accurately and plan for sales and operational planning.
• Lead the retention team in line with the company's strategic initiatives within and across business units.
• Effectively interact / liaise with relevant stakeholders in order to achieve excellent service levels to the client