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  • Posted: Jul 11, 2025
    Deadline: Not specified
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  • In 1976, 9 independent trucking companies and a business developer joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world’s 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers’ entire supply chain by transporting, storing, packaging, re-packaging, processing and ...
    Read more about this company

     

    Manager, Senior, Client Retention, Air & Sea

    Main Purpose of the Role:

    • To manage and head up the Client Retention Team which includes the Account managers, Estimates and the On-site team.
    • To drive KPIs, business processes and support the commercial team on our Protect, Grow and Innovate strategy.

    Job Related Requirements:

    • Gr12
    • Relevant Tertiary Qualification will be an advantage
    • Minimum of 8 years’ experience in Freight Forwarding
    • Must have at least 5 years of senior management & people experience
    • 2 years Client facing experience
    • Must have financial experience e.g. Rates and Debtors
    • Experience in estimates an advantage
    • Valid driver’s license with own reliable vehicle

    Electives:

    • Understanding of accounts and international freight forwarding across all modes of transport
    • Sales & Commercial training Courses
    • Risk experience
    • Presentation Experience
    • Conflict resolution
    • Must be fluent in English and Afrikaans, both written and verbal
    • Must have a high standard of business writing skills
    • Forward Thinking
    • Solution Orientated
    • Strong Interpersonal skills and the ability to communicate at all levels
    • Self-motivated and willing to use initiative
    • Affinity for working with people
    • Taking responsibility and accountability
    • Assertive

    Duties and Responsibilities:

    • Manage and support the Key Account Management team, Estimates and On-Site team
    • Drive key delievrables and KPIs within these teams
    • Support business requirements
    • Drive and deliver on growth targets within the Retention Client Base
    • Build and develop relationships with the Gauteng client base
    • Drive efficiencies and identify, manage and mitigate risk
    • Managing people’s performance and growth to create a sustainable business environment
    • Develop and initiate industry and product relevant solutions and best practice to differentiate DSV as market leaders.
    • Ensure service excellence by recruiting and developing high performance team members.
    • Compile budgets in order to forecast accurately and plan for sales and operational planning.
    • Lead the retention team in line with the company's strategic initiatives within and across business units.
    • Effectively interact / liaise with relevant stakeholders in order to achieve excellent service levels to the client

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    Method of Application

    Interested and qualified? Go to DSV on jobs.dsv.com to apply

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