Manager: Specialized Collections & Recoveries Administration at Truworths

This position manages a team of 10 recovery agents as well as all the administration and performance of all our outsource collections – pre and post charge off.  

This position is crucial to maintaining external collections and relationships with external agencies.

Truworths is looking for a driven Manager: Specialized Collections and Recoveries Administration. If you have an appetite for enhancing processes that will ensure the effective execution of all types of outsourced collections and have a track record of achieving your financial targets then this may be the job for you.

Duties:

• Own & drive all elements of the administrative execution of Recoveries, Outsource and Specialized collections strategies;
•  Supporting the Head of External Collections in maximizing recoveries across all product ranges by managing the day to day administrative relationships with external collections agencies.
•  Stay abreast of market trends, relevant legislation & events in appropriate industry;
• Give input to the development of recovery strategies, policies & procedures by preparing operational performance reports and other analysis
• Manage a group of +- 10 staff executing on specialized collections strategies
• Develop and implement operating plans for the specialized collections department in line with, collection strategies, policies & procedures and relevant legislation; Ensure compliance with operating plans & highlight operational risks & controls;
• Ensure adherence to key stakeholder’s policies & procedures approved by the Steerco;
• Ensure adequate environmental controls & exception reporting in line with policies;
• Assist in managing Recovery activities according to agreed performance measures, including operating plans & expense budgets;
• Assist the head of the department to set and track targets (KPI’s) for the external agencies & ensure the achievement of the recovery targets;
• Manage the monthly recovery expenses (i.e. commissions) in line with budget requirements;
• Coordinate day-to-day activities with external agencies throughout the process 
• Plan and execute regular audits of agency compliance to strategy, policies & procedures and relevant legislation;
• Assist the Head of the department to present monthly portfolio performance to the Steerco;
• Continuously seek improvements in recovery processes, products & technology & manage the change process;
• Present weekly portfolio performance to the Head of the department and agencies
• Ensure that all EDC’s engagements are accurately recorded on the appropriate systems

Competencies Required: 

• Collections and Recoveries industry & business knowledge;
• Vendor / 3rd Party Supplier Relationship Management;
• Working knowledge of EDC management
• Knowledge of collections strategies and unsecured collections
• Knowledge of Debt review, Admin Orders and Deceased Estates processes
• Attention to detail
• Well-developed interpersonal and communication skills
• Legal Knowledge;
• Team player

Minimum Requirements: 

• Matric;
• Minimum 3-years relevant Recoveries and Specialized Collections experience;
• Minimum 1 to 2 years management or supervisory experience in a recoveries environment;
• Knowledge of collection/recovery processes and methodologies;
• Knowledge of relevant collection legislation (e.g. Debt Collectors Act, National Credit Act, Magistrates Court Act.
• A good understanding of the Vision and CAS software 
• Must be able to travel  

Reward strategies are aimed at attracting, motivating and retaining employees and at promoting a sustainable high performance culture within the business. Remuneration practices are closely linked to the Group’s business philosophy, purpose, values and vision and to the achievement of Group, team and individual performance objectives.

Truworths is committed to transformation and meeting objectives of the Employment Equity Act. Meeting our employment equity goals and targets will be taken into account in our recruitment decisions.

Favourable consideration will be given to people living with disabilities.