Manager: Technical Regulation (QoS) at MTN

Mission/ Core purpose of the Job
The Manager Technical Regulation (QoS) is responsible for the regulatory aspects Quality of Service (QoS) management. To ensure compliance and awareness of internal policies, applicable laws and regulations; and QoS related risk management across the MTN Group.
Working closely with the Group / Opco functional teams, the Group Executives and the Opco CEO’s

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• The Manager Technical Regulation will be accountable to achieve the following objectives:
• Ensure compliance with relevant legislation and license obligations across the different Opcos, regarding QoS.
• Identify and report on QoS related regulatory risks
• Scan and monitor the operating environment to identify QoS related policy, legislative and regulatory issues that may impact MTN’s business.
• Contribute to the development of MTN policies and thought leadership positions on QoS.
• Actively participate in international regulatory fora such as the international Telecommunication Union’s Telecommunications Standardization Sector (ITU-T) Study Group on Performance, QoS and QoE (SG12) and African Telecommunications Union (ATU) Task Groups.
• Actively participate in international industry fora to advance MTN positions, e.g. GSMA.
• Provide expert support on QoS matters to the MTN operating companies (OpCo)

Key Deliverables

• Report on QoS compliance across the group to Exco, Social & Ethics committee, Risk & Compliance Committee, and other interested stakeholders, timeously.
• Engage with OpCos to ensure their timely submission of their QoS performance reports.
• Review and update regulated QoS KPIs and obligations across all OpCos.
• Establish root causes in QoS performance violation across the MTN Group, recommend remedial and track the implementation of remedial actions.
• Manage QoS related regulatory risk in collaboration with relevant stakeholders.
• Conduct capacity building workshops/training on QoS across the MTN Group.
• Influence changes in key public policy, legislation, and regulation.

Role Dependencies

• Deep understanding of the MTN business strategy
• Understanding of the Opco technology, business and regulatory context
• Timely decision making and reporting
• Alignment of OpCo and Group strategy initiatives

Job Requirements (Education, Experience and Competencies)

Education:

• Engineering degree or relevant Technical field
• Master’s degree is advantageous
• Relevant certification / accreditation / membership with professional body as required for role
• Fluent in English (French and Arabic will be advantageous)

Experience:

• Minimum of 4 years working experience to include
• 2 years’ experience in a relevant sector / industry / area of specialisation
• Experience in a regulatory affairs function in a telecom environment is advantageous
• Strong and effective business communications (verbal and written) skills
• Worked across diverse cultures and geographies advantageous
• Experience working in a medium to large organization

Competencies:

• Strategy Implementer, Decisive problem Solver, Best Practice Creator
• Culture and Change Champion, Guiding People Manager, Relationship Builder
• Results Achiever, Operationally Astute, Agile and Excellent Communication (written and & verbal) Skills.

Other:

• Regional and international travel