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  • Posted: Apr 22, 2022
    Deadline: Not specified
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  • MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Throug...
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    Senior Manager: Media

    Mission/ Core purpose of the Job
    To drive MTN’s strategy and execution in terms of all communication in the ATL media and digital space. This will include but is not limited to owning the media strategy to deliver the MTN brand ambition, and managing the media strategy, planning and buying approach for MTN Group activities across all media touch points.
    Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

    The Senior Manager Media will be accountable to achieve the following to objectives:

    • Develop the ATL Media and Digital Marketing strategy in line with the overarching business goals
    • Ensure effective implementation of the strategy at Manco and support the implementation in the OpCos by means of providing direction, structure, frameworks, models, plans and roadmaps
    • Ensure the best allocation of funds through the various channels by measuring the success and analysing the return of investment and subscriber growth by the channels
    • Measure the impact of ATL and Digital on overall marketing efforts to develop and improve planning
    • Define the standards for performance across various activities and identify the parameters for measurement of performances
    • Negotiate contracts and contract terms with channel partners in order to ensure optimal use of MTN funds
    • Negotiate discount structures and rebates with channel partners to add value to MTN’s ATL Media and Digital related contracts
    • Ensure commitment to MTN contracts with the channel partners in the way that content is developed and the MTN message is delivered throughout the contract period
    • Conduct post campaign reviews to determine if fund allocation was effective and reallocate funds as required
    • Report on ATL /Digital performance and progress across the various channels and partners
    • Consistently review competitive analyses to highlight opportunities and gaps for MTN
    • Act as advisor to operating companies to enhance performance outcomes
    • Provide training and build capability of media teams across the footprint.
    • Lead the adoption of digital marketing technology in areas of workflow management, asset management, digital media optimisation and analytics/measurement
    • Improve the effectiveness of digital marketing campaigns by creating awareness for and mitigating risks to do with brand safety, ad fraud and viewability
    • Maintenance and management of assigned web environments as it relates to the information management and reporting associated with the sites as well as the functional development of the sites.
    • Develop and manage the creation of all project documentation (plans including communication; project; risk and stakeholder management plans)
    • Identify; track; manage and mitigate project risks
    • Manage issues through effective problem-solving skills
    • Communicate project expectations; deliverables; dependencies; risks and progress.

    Role Dependencies

    • Understanding of the MTN business strategy
    • Understanding of the OpCos’ marketing context
    • MTN policies and procedures
    • Media Landscape in Africa
    • Digital Landscape in Africa
    • Relationships with industry players and media owners
    • Excellent communication skills
    • Excellent Microsoft Office skills (particularly excel and powerpoint)

    Job Requirements
    Education, Experience and Competencies)

    Education:

    • Minimum of 4-year tertiary Business/Commercial/Marketing Degree
    • Post-graduate degree an advantage (preferred)

    Experience:

    • 7 – 11 years of relevant work experience in a global / multinational business environment (understanding of emerging markets advantageous
    • 3 – 5 years of experience in a supervisory / managerial role
    • Experience in leading change / transformation (marketing) at an operational level advantageous
    • Experience in continuous improvement through the implementation of best practices
    • Experience in media strategy, planning, buying and reporting

    Competencies:

    • FMCG, Telecommunications industries
    • Dealing with complexity, Global awareness, Negotiation
    • Business Acumen, Problem Solving, Information processing, Influencing others
    • Data interpretation, Judgement, Continuous improvement, Reporting
    • Get it done, Communication, Innovative, Agile, Accountable

    Other:

    • Regional and international travel

    go to method of application »

    Manager Services Regulation

    Mission/ Core purpose of the Job
    The Manager: Services Regulation is responsible to participate in the development and monitoring of Services regulations that help in achieving business goals while providing expert advice to MTN and relevant stakeholders. To ensure compliance and awareness of internal policies, applicable laws and regulations across MTN Group.

    Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
    The Manager: Services Regulation will be accountable to achieve the following objectives:

    • Provide input into and manage implementation of MTN Group’s Services Regulation agenda
    • Ensure effective implementation of the MTN Group Services Regulation Strategy by providing input into the direction, structure, frameworks, models, roadmaps and support for the teams within the OpCos
    • Assist in the Monitoring and control of the budgetary needs of the Services Regulation function
    • Ensure compliance with relevant legislation, across the different Opcos, regarding services regulation, including, but not limited to, Consumer Protection, Data Protection, Cybersecuriyt etc.
    • Develop monitoring tools, guidelines, frameworks to ensure compliance with all relevant services regulation, ensuring services contracting across MTN are aligned and compliant
    • Undertake research and benchmarking on MTN’s policy changes from time to time, to update and align the Services regulations to the overall MTN objective and industry best practice
    • Escalate Services Regulation violations to the Senior Manager and/or General Manager: Regulatory Affairs as necessary
    • Engage with the relevant internal and external stakeholders within the digital service regulatory landscape as would be required from time to time.
    • Ensure that the Services Regulation Policy is maintained and stays up to date
    • Initiate and facilitate compliance meetings to ensure relevant participation and provide direction and counsel to the various discussions
    • Provide input and feedback around how the function can service the business optimally
    • Deliver timely analysis and reports on Services regulatory rules and decisions and provide assessments of proposed strategies for any required follow-up to the General Manager: Regulatory Affairs and the Executive Regulatory Affairs.
    • Stay abreast of different local and global regulatory requirements within the Telecommunications Industry.
    • Prepare monthly reports for Group Exco based on functional KPIs and any other key issue the Group Exco may require details on.

    Key Deliverables

    • Deliver on all objectives as stated above
    • Implementation of the Services Regulations strategy
    • Up to date drafting and documentation of relevant Services Regulation
    • Liaise with relevant stakeholders on relevant statutory and regulatory policy to inform Services Regulation activities
    • Coordinate the preparation and compilation of agreed periodic activities and performance reports for the attention of the General Manager: Regulatory Affairs

    Job Requirements (Education, Experience and Competencies)

    Education:

    • Legal Degree or any other relevant field Degree
    • Masters degree is an advantage
    • Fluent in English and language of country preferable
    • Relevant certification / accreditation / membership with professional body as required for role

    Experience:

    • A minimum of 6 years’ experience require with the breakdown as indicated below:
    • 2 years management track record
    • 4 years relevant sector / industry/ area of specialization
    • Worked across diverse cultures and geographies advantageous
    • Experience working in a medium to large organization

    Competencies:

    • Strategy Implementer, Decisive problem Solver, Best Practice Creator
    • Culture and Change Champion, Guiding People Manager, Relationship Builder
    • Results Achiever, Operationally Astute, Agile and Excellent Communication (written and & verbal) Skills.

    go to method of application »

    Manager: Technical Regulation (QoS)

    Mission/ Core purpose of the Job
    The Manager Technical Regulation (QoS) is responsible for the regulatory aspects Quality of Service (QoS) management. To ensure compliance and awareness of internal policies, applicable laws and regulations; and QoS related risk management across the MTN Group.
    Working closely with the Group / Opco functional teams, the Group Executives and the Opco CEO’s

    Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

    • The Manager Technical Regulation will be accountable to achieve the following objectives:
    • Ensure compliance with relevant legislation and license obligations across the different Opcos, regarding QoS.
    • Identify and report on QoS related regulatory risks
    • Scan and monitor the operating environment to identify QoS related policy, legislative and regulatory issues that may impact MTN’s business.
    • Contribute to the development of MTN policies and thought leadership positions on QoS.
    • Actively participate in international regulatory fora such as the international Telecommunication Union’s Telecommunications Standardization Sector (ITU-T) Study Group on Performance, QoS and QoE (SG12) and African Telecommunications Union (ATU) Task Groups.
    • Actively participate in international industry fora to advance MTN positions, e.g. GSMA.
    • Provide expert support on QoS matters to the MTN operating companies (OpCo)

    Key Deliverables

    • Report on QoS compliance across the group to Exco, Social & Ethics committee, Risk & Compliance Committee, and other interested stakeholders, timeously.
    • Engage with OpCos to ensure their timely submission of their QoS performance reports.
    • Review and update regulated QoS KPIs and obligations across all OpCos.
    • Establish root causes in QoS performance violation across the MTN Group, recommend remedial and track the implementation of remedial actions.
    • Manage QoS related regulatory risk in collaboration with relevant stakeholders.
    • Conduct capacity building workshops/training on QoS across the MTN Group.
    • Influence changes in key public policy, legislation, and regulation.

    Role Dependencies

    • Deep understanding of the MTN business strategy
    • Understanding of the Opco technology, business and regulatory context
    • Timely decision making and reporting
    • Alignment of OpCo and Group strategy initiatives

    Job Requirements (Education, Experience and Competencies)

    Education:

    • Engineering degree or relevant Technical field
    • Master’s degree is advantageous
    • Relevant certification / accreditation / membership with professional body as required for role
    • Fluent in English (French and Arabic will be advantageous)

    Experience:

    • Minimum of 4 years working experience to include
    • 2 years’ experience in a relevant sector / industry / area of specialisation
    • Experience in a regulatory affairs function in a telecom environment is advantageous
    • Strong and effective business communications (verbal and written) skills
    • Worked across diverse cultures and geographies advantageous
    • Experience working in a medium to large organization

    Competencies:

    • Strategy Implementer, Decisive problem Solver, Best Practice Creator
    • Culture and Change Champion, Guiding People Manager, Relationship Builder
    • Results Achiever, Operationally Astute, Agile and Excellent Communication (written and & verbal) Skills.

    Other:

    • Regional and international travel

    go to method of application »

    Executive Group Legal

    Mission/ Core purpose of the Job
    The Executive: Commercial Legal is responsible for supporting and acting as deputy to the Group Chief Legal Counsel in managing the commercial legal requirements, legal risks, transactions and initiatives within the MTN Group and implementing the Group Legal strategy.

    This role will generally manage and provide guidance, advice and support on all operational aspects of the Group Legal Function where required and legal aspects of transactions, legal risks and other legal matters relevant to the MTN Group, including but not limited to strategic projects of MTN Group and/or Group Legal, areas of specialisation and/or strategic focus including key commercial transactions, Fintech, Digital Services, Intellectual Property, Tax, Finance and Treasury Support, Competition Law, Data, Procurement, Enterprise Business Unit, Consumer, Technology & information, and commercial operations. The role will provide advisory support in respect of any risk escalations generally that require legal input and crisis management, as well as risk remediation / mitigation.

    The Executive will, from time to time, be required to provide oversight support and guidance in respect of Litigation (in addition to IP & Trademarks), including dispute resolution and arbitration, employee relations and settlements. The Executive will, from time to time, required to also provide oversight, support and guidance in respect of Mergers & Acquisitions / Divestures and Investments, and Joint Ventures

    Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
    The Executive: Commercial Legal will have the following responsibilities:

    • Support the Group Chief Legal Counsel in implementing and managing the Group Legal activities and strategic projects of Group Legal and generally act as deputy to the Group Chief Legal Counsel;
    • Provide advice, guidance and support on legal aspects of transactions, legal risks and other legal matters relevant to the MTN Group, including but not limited to strategic projects of MTN Group, areas of specialisation and/or strategic focus including key commercial transactions, Fintech, Digital Services, Intellectual Property, Tax, Finance and Treasury Support, Competition Law, Data, Procurement, Enterprise Business Unit, Consumer, Technology & information, and commercial operations; 
    • Provide advisory support in respect of any risk escalations generally that require legal input and crisis management, as well as risk remediation / mitigation;
    • from time to time, be required to provide oversight support and guidance in respect of Litigation (in addition to IP & Trademarks), including dispute resolution and arbitration, employee relations and settlements;
    • from time to time, provide oversight, support and guidance in respect of Mergers & Acquisitions / Divestures and Investments, and Joint Ventures;
    • Manage and supervise other lawyers in the Group Legal team, with primary oversight of lawyers involved in advising on Fintech, Digital Services, Intellectual Property, Data, Procurement, Enterprise Business Unit, and Technology;
    • As a leader in the Group Legal Function, conduct legal meetings (for example, at MANCO or regional legal team meetings) in the absence of or as requested by the Group Chief Legal Counsel, guide teams in respect of strategic deliverables and coaching teams/ individuals to higher levels of performance;
    • Provide support, guidance and advice to MTN Operating Companies* and OPCO legal teams, where requested or required, regarding legal aspects of transactions, legal risks and other matters and initiatives requiring legal intervention or support;
    • Monitor oversee or lead (as applicable) strategic projects undertaken by Group Legal, or the legal aspects of or inputs into Group Projects, including the performance and deliverables of representatives of Group Legal participating, contributing or leading such projects.
    • Support in management and mitigation of legal risks;
    • Support in the development and monitoring of KPIs and KRIs of members of the Group Legal team and OPCO legal functions;
    • Negotiation, drafting and reviewing of contracts
    • Conceptualise and deploy innovative methods for contracting
    • Draft and update legal policies and procedures
    • Monitor and oversee compliance by MTN Operating Companies with group polices falling within the scope of oversight of Group Legal
    • Manage and provide legal advice and opinions.
    • Manage and participate in various projects and initiatives undertaken by different departments and stakeholders from a legal perspective
    • Attend to legal queries from various departments.
    • Liaise with, and collate feedback from, other members of the legal team and various internal stakeholders and departments for purposes of transactions, initiatives and projects

    Job Requirements (Education, Experience and Competencies)
    Education:

    • Minimum relevant Academic Degree with Honours (LLB or equivalent preferred)
    • Admission as an attorney
    • MBA / Masters advantageous
    • Fluent in English

    Experience:

    • Minimum 15 years of post-qualification (i.e. post admission) legal experience, including 10 years post-qualification experience at a reputable law firm or in a senior management role in an in-house legal role.
    • Experience managing and negotiating complex or sophisticated commercial transactions, including transactions involving multiple jurisdictions.
    • Experience working with and managing multiple stakeholders, including advising and liaison with executive leadership, leadership and governance committees, board representatives and committees, and shareholders;
    • Experience working in, or advising, entities operating in the telecommunications industry (an advantage)
    • Work across diverse cultures and geographies
    • Experience advising on matters, transactions and regulatory issues relating to digital services and digital products, including new media, VAS, video, music, gaming, advertising, and instant messaging.
    • Experience advising on matters, transactions and regulatory issues relating to mobile financial services, banking, digital payments and fintech
    • Experience drafting and negotiating transactions involving the procurement, development, licensing and support of technology products and services, and intellectual property
    • Experience advising on privacy and data protection, including negotiating relevant agreements
    • Experience drafting and negotiating key or strategic commercial arrangements
    • Experience drafting and negotiating transactions involving enterprise offerings and B2B offerings;
    • Experience advising on litigation, dispute resolution and arbitration, employee relations and settlements;
    • Experience advising on Mergers & Acquisitions / Divestures and Investments, and Joint Ventures;
    • Understanding of, and familiarity with telecommunications;

    go to method of application »

    Senior Manager: Distribution

    Mission/ Core purpose of the Job
    The Senior Manager: Distribution will lead the development and implementation of Distribution strategy to achieve the Group Finco penetration growth and revenue targets. This includes (not restricted to) Mobile Financial qualitative and quantitative registrations, management and extension of Distribution network, field animations (road shows, door to door, etc.), management of acquisition channels and corridors, new acquisition, and distribution partnerships in collaboration with FinTech, BankTech, InsureTech

    Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
    Strategy Development and Implementation

    • Lead the creation of the Distribution strategy in line with the overarching business goals
    • Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
    • Cascade and communicate overall Strategy and Business Plan
    • Translate Distribution strategy into operational initiatives and plans and drive execution
    • Define detailed Distribution plans for various Finco products and services.

    Operational Delivery

    • Input to the distribution strategy at Group Level & Opco level
    • Development and delivery of relevant tools to monitor Fintech Agent Network and Field Digital Channels performance at Group level
    • Develop & Implement the Commercial Operations Distribution roadmap and ensure the Commercial and Technology framework is delivered to facilitate implementation
    • Facilitate the identification of ongoing process improvement/ Reengineering in line with a “Lean” Methodology to ensure continuous performance improvement across Finco operations
    • Oversee the management of agent network partnerships to ensure alignment with agreed operational performance requirements
    • Work with FinTech operations to identify and establish automation initiatives across the FinTech ecosystem
    • Facilitate tracking of automation benefits to the FinTech operations
    • Be up-to-date with all new FinTech related technologies to assist with operations optimisation
    • Drive Group Finco standardisation of FinTech operational processes
    • Enable the design and facilitation of group training on operational efficiencies based on FinTech industry evolution
    • Actively collaborate with industry bodies and regulators to the benefit of all Parties
    • Draft User Requirement Documentation (URS) for Opcos consideration and selling the required solutions to the operations for implementation
    • Identification of High volume/Low value activities and develop solutions to empower customers
    • Investigation of technology solutions to assist with growing FinTech RGS & Digital Apps patronage
    • Collaborate with other Group and Opco teams outside Group Finco

    Governance

    • Operational, Tactical and Strategic Meetings
    • Participate in strategic meetings, ensure relevant participation, and provide guidance and input in the various discussions. Solicit feedback and input.
    • Drive adequate risk mitigation and controls and elicit inputs from relevant parties
    • Request relevant budget for internal projects
    • Prepare proposal on change initiatives, policies, and procedures

    Escalations

    • Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
    • Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

    Tactical

    • Craft all projects initiated (internal or global)
    • Review and finalise objectives, targets, and budgets for the Commercial Operations Function as applicable
    • Review key risks, issues and dependencies and set mitigation actions
    • Develop and manage budgets
    • Facilitate Sign-off / make decisions regarding tactical changes

    Job Requirements (Education, Experience and Competencies)
    Education:

    • Minimum of 4-year tertiary degree in Business Management/ Administration, Finance or related field
    • MBA or Masters (advantageous)

    Experience:

    • Minimum of 7 years of experience in experience in managing, leading and implementing innovative distribution initiatives
    • At least 3-4 years of experience in distribution within the fintech environment
    • Manager track record of 3-4 years or more
    • Deep understanding of the Fintech ecosystem, players, business models and industry related best practice
    • Experience in ecommerce and electronic payment business is advantageous
    • Experience with Agile delivery and Development Operations frameworks
    • Experience in ecommerce and electronic payment business is advantageous
    • Understanding emerging markets advantageous
    • Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
    • Worked across diverse cultures and geographies
    • Pan Africa multi-cultural experience is advantageous

    Competencies:

    Functional Knowledge:

    • FinTech Operations
    • Fintech Distribution
    • Agent & Merchant Management
    • FinTech, banking, microfinance and payment businesses
    • Go-To-Market execution
    • Sales Planning & Opportunity Management
    • Strategic marketing management

    Skills

    • Business Acumen
    • Analytics and Interpretation
    • Strategic Thinking
    • Organizational Agility
    • Digital mind-set
    • Dealing with ambiguity and complexity
    • Decision Making
    • Conflict Management
    • Negotiation
    • Financial and Numerical
    • Project Management
    • People Management
    • Executive Presentation

    Behavioural Qualities

    • Adaptable
    • Complete candour

    Method of Application

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