Senior Manager: Distribution at MTN

Mission/ Core purpose of the Job
The Senior Manager: Distribution will lead the development and implementation of Distribution strategy to achieve the Group Finco penetration growth and revenue targets. This includes (not restricted to) Mobile Financial qualitative and quantitative registrations, management and extension of Distribution network, field animations (road shows, door to door, etc.), management of acquisition channels and corridors, new acquisition, and distribution partnerships in collaboration with FinTech, BankTech, InsureTech

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Strategy Development and Implementation

• Lead the creation of the Distribution strategy in line with the overarching business goals
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Cascade and communicate overall Strategy and Business Plan
• Translate Distribution strategy into operational initiatives and plans and drive execution
• Define detailed Distribution plans for various Finco products and services.

Operational Delivery

• Input to the distribution strategy at Group Level & Opco level
• Development and delivery of relevant tools to monitor Fintech Agent Network and Field Digital Channels performance at Group level
• Develop & Implement the Commercial Operations Distribution roadmap and ensure the Commercial and Technology framework is delivered to facilitate implementation
• Facilitate the identification of ongoing process improvement/ Reengineering in line with a “Lean” Methodology to ensure continuous performance improvement across Finco operations
• Oversee the management of agent network partnerships to ensure alignment with agreed operational performance requirements
• Work with FinTech operations to identify and establish automation initiatives across the FinTech ecosystem
• Facilitate tracking of automation benefits to the FinTech operations
• Be up-to-date with all new FinTech related technologies to assist with operations optimisation
• Drive Group Finco standardisation of FinTech operational processes
• Enable the design and facilitation of group training on operational efficiencies based on FinTech industry evolution
• Actively collaborate with industry bodies and regulators to the benefit of all Parties
• Draft User Requirement Documentation (URS) for Opcos consideration and selling the required solutions to the operations for implementation
• Identification of High volume/Low value activities and develop solutions to empower customers
• Investigation of technology solutions to assist with growing FinTech RGS & Digital Apps patronage
• Collaborate with other Group and Opco teams outside Group Finco

Governance

• Operational, Tactical and Strategic Meetings
• Participate in strategic meetings, ensure relevant participation, and provide guidance and input in the various discussions. Solicit feedback and input.
• Drive adequate risk mitigation and controls and elicit inputs from relevant parties
• Request relevant budget for internal projects
• Prepare proposal on change initiatives, policies, and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Tactical

• Craft all projects initiated (internal or global)
• Review and finalise objectives, targets, and budgets for the Commercial Operations Function as applicable
• Review key risks, issues and dependencies and set mitigation actions
• Develop and manage budgets
• Facilitate Sign-off / make decisions regarding tactical changes

Job Requirements (Education, Experience and Competencies)
Education:

• Minimum of 4-year tertiary degree in Business Management/ Administration, Finance or related field
• MBA or Masters (advantageous)

Experience:

• Minimum of 7 years of experience in experience in managing, leading and implementing innovative distribution initiatives
• At least 3-4 years of experience in distribution within the fintech environment
• Manager track record of 3-4 years or more
• Deep understanding of the Fintech ecosystem, players, business models and industry related best practice
• Experience in ecommerce and electronic payment business is advantageous
• Experience with Agile delivery and Development Operations frameworks
• Experience in ecommerce and electronic payment business is advantageous
• Understanding emerging markets advantageous
• Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
• Worked across diverse cultures and geographies
• Pan Africa multi-cultural experience is advantageous

Competencies:

Functional Knowledge:

• FinTech Operations
• Fintech Distribution
• Agent & Merchant Management
• FinTech, banking, microfinance and payment businesses
• Go-To-Market execution
• Sales Planning & Opportunity Management
• Strategic marketing management

Skills

• Business Acumen
• Analytics and Interpretation
• Strategic Thinking
• Organizational Agility
• Digital mind-set
• Dealing with ambiguity and complexity
• Decision Making
• Conflict Management
• Negotiation
• Financial and Numerical
• Project Management
• People Management
• Executive Presentation

Behavioural Qualities

• Adaptable
• Complete candour