In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, ...
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Job Description
To assist in proactively managing a portfolio of Private Wealth Clients with a team of Private Bankers through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
- Act responsibly with work related resources in order to contribute to cost containment.
- Achieve expected financial targets and uphold associated service levels.
- Deliver exceptional and high-quality advice that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide sound services and recommendations based on customer and client needs, current information and trends.
- Develop and manage key stakeholder relationships that enable achievement of operational objectives.
- Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
- Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
- Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
- Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
- Compile reports that track progress and guide business to make informed decisions.
- Ensure effective management of the leads pipeline.
- Support sales through analysis of client portfolio and pro-active client engagement.
- Contribute to innovation by finding faster and more accurate ways of working.
- Assist with profit growth for the business through sales and acquisition of new clients.
- Understand and market all financial services solutions within the relevant business offering.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
- Develop, encourage and nurture collaborative relationships across the FRG.
End Date: April 30, 2026
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Job Description
To analyse and interpret business requirements, translating them into detailed and actionable system design specifications. This job ensures the development and delivery of innovative, scalable, and efficient technology solutions that address complex business challenges, enhance operational performance, and support strategic objectives.
- Gather, document, and validate business requirements from stakeholders.
- Translate business needs into functional and technical specifications.
- Analyse existing systems and workflows to identify areas for improvement.
- Support the design, configuration, and testing of system enhancements and new features.
- Collaborate with developers, architects, and QA teams to ensure solutions meet quality and performance standards.
- Conduct system impact assessments and risk evaluations for changes or new initiatives.
- Participate in system testing, including test case creation, execution, and defect management.
- Provide ongoing production support and troubleshoot system issues.
- Develop and maintain process documentation, user guides, and training materials.
- Facilitate workshops, presentations, and discussions to align business and technical teams.
You will have access to:
- Opportunities to network and collaborate
- Work that is challenging
- Opportunities to be innovative
- Resources to help you with your professional development
You’ll be an ideal candidate if you meet the following requirements:
- Bachelor’s degree in Information Systems, Computer Science, or a related field (or equivalent experience).
- Proven experience as a Systems Analyst, Business Analyst, or similar role.
- Strong understanding of system design, data flows, and integration principles.
- Proficient in requirements gathering, documentation, and process modelling.
- Experience with SQL, APIs, and system testing methodologies.
- Excellent communication, problem-solving, and stakeholder engagement skills.
Beneficial / Preferred Experience
- Card acquiring or card issuing experience (highly advantageous).
- Payments industry exposure, including transaction processing, settlement, or switching systems.
- Experience working in financial services, fintech, or banking environments.
- Knowledge of regulatory or compliance frameworks related to payments and card ecosystems.
End Date: April 11, 2026
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Job Description
To analyse and interpret business requirements, translating them into detailed and actionable system design specifications. This job ensures the development and delivery of innovative, scalable, and efficient technology solutions that address complex business challenges, enhance operational performance, and support strategic objectives.
- Gather, document, and validate business requirements from stakeholders.
- Translate business needs into functional and technical specifications.
- Analyse existing systems and workflows to identify areas for improvement.
- Support the design, configuration, and testing of system enhancements and new features.
- Collaborate with developers, architects, and QA teams to ensure solutions meet quality and performance standards.
- Conduct system impact assessments and risk evaluations for changes or new initiatives.
- Participate in system testing, including test case creation, execution, and defect management.
- Provide ongoing production support and troubleshoot system issues.
- Develop and maintain process documentation, user guides, and training materials.
- Facilitate workshops, presentations, and discussions to align business and technical teams.
You will have access to:
- Opportunities to network and collaborate
- Work that is challenging
- Opportunities to be innovative
- Resources to help you with your professional development
You’ll be an ideal candidate if you meet the following requirements:
- Bachelor’s degree in Information Systems, Computer Science, or a related field (or equivalent experience).
- Proven experience as a Systems Analyst, Business Analyst, or similar role.
- Strong understanding of system design, data flows, and integration principles.
- Proficient in requirements gathering, documentation, and process modelling.
- Experience with SQL, APIs, and system testing methodologies.
- Excellent communication, problem-solving, and stakeholder engagement skills.
Beneficial / Preferred Experience
- Card acquiring or card issuing experience (highly advantageous).
- Payments industry exposure, including transaction processing, settlement, or switching systems.
- Experience working in financial services, fintech, or banking environments.
- Knowledge of regulatory or compliance frameworks related to payments and card ecosystems.
End Date: April 11, 2026
go to method of application »
Job Description
To assist in proactively managing a portfolio of Private Wealth Clients with a team of Private Bankers through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
- Act responsibly with work related resources in order to contribute to cost containment.
- Achieve expected financial targets and uphold associated service levels.
- Deliver exceptional and high-quality advice that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide sound services and recommendations based on customer and client needs, current information and trends.
- Develop and manage key stakeholder relationships that enable achievement of operational objectives.
- Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
- Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
- Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
- Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
- Compile reports that track progress and guide business to make informed decisions.
- Ensure effective management of the leads pipeline.
- Support sales through analysis of client portfolio and pro-active client engagement.
- Contribute to innovation by finding faster and more accurate ways of working.
- Assist with profit growth for the business through sales and acquisition of new clients.
- Understand and market all financial services solutions within the relevant business offering.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
- Develop, encourage and nurture collaborative relationships across the FRG.
End Date: April 21, 2026
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Job Description
- The Java Team Lead will be responsible for leading a team of Java developers in designing, developing, and maintaining high-quality software solutions. This role ensures adherence to best practices, coding standards, and agile methodologies while driving innovation and efficiency within the team.
Key Responsibilities
- Lead and mentor a team of Java developers, providing technical guidance and support.
- Oversee the design, development, and deployment of Java-based applications.
- Collaborate with business analysts, architects, and stakeholders to define technical requirements.
- Ensure code quality through reviews, testing, and adherence to best practices.
- Manage project timelines, deliverables, and resource allocation.
- Drive continuous improvement initiatives within the development team.
- Stay updated with emerging technologies and recommend adoption where applicable.
Required Skills & Competencies
- Strong proficiency in Java, Spring Framework, and related technologies.
- Experience with microservices architecture, RESTful APIs, and cloud platforms (AWS/Azure).
- Solid understanding of DevOps practices, CI/CD pipelines, and containerization (Docker/Kubernetes).
- Excellent leadership, communication, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
Qualifications & Experience
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Minimum 8+ years of Java development experience, with at least 3 years in a leadership role.
- Proven experience in agile software development methodologies.
- Banking or financial services experience is advantageous.
End Date: April 11, 2026
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Job Description
- To drive sales performance by applying established processes to achieve individual targets within the assigned area. Build and sustain strong customer relationships through effective engagement and exceptional service delivery. Contribute to team success by consistently meeting objectives and supporting a superior customer experience.
Are you someone who can:
- Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
You will be an ideal candidate if you have:
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
- Completed First Level Regulatory Examination
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
- Achievement of targets for business.
- Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
- Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
- Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
- Understand reasons for and comply with governance in terms of legislation and audit requirements.
- Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
- Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
- Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
- Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
- Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
- Manage own development to increase own competencies.
Additional Requirements:
- In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
End Date: April 16, 2026
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Job Description
- To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures
Are you someone who can:
- Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
You will be an ideal candidate if you have:
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
- Completed First Level Regulatory Examination
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Deliver work in an accurate manner to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and Company policies and procedures.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
- Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
- Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
- Maximize sales by selling packaged financial solutions to clients.
- Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
- Maximise cross-selling opportunities.
- Drive adoption of digital and other self-service options across client base.
- Contribute to teamwork and inclusivity within own team.
- Contribute to cost efficiencies through responsible utilisation of work related resources.
- Achieve expected financial targets and uphold associated service levels.
- Build and maintain stakeholder relationships.
- Deliver customer service through adherence to quality service standards.
Additional Requirements:
- In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
End Date: April 16, 2026
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Are you someone who can:
- Provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
- Deliver individual results through personal effort and skill
- Build and maintain strong relationships with our internal and external stakeholders
- Manage the growth of active customer Account Base to increase client base
- Contact prospective clients and sell appropriate banking products in order to achieve sales targets
You will be an ideal candidate if you:
- Have a minimum of NQF 5 qualification
- Have an RE qualification
- Have a minimum of 1-2 years experience in Sales
- Are not an unrehabilitated insolvent
End Date: April 19, 2026
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What You’ll Do:
- Lead the strategic direction and execution of digital wallet and core banking products.
- Manage the full product lifecycle—from ideation and development to launch and post-implementation review.
- Align product goals with business strategy to drive growth and sustainability.
- Collaborate with cross-functional teams including developers, designers, analysts, and stakeholders to deliver impactful solutions.
- Conduct market research, data analysis, and customer feedback loops to inform product decisions.
- Ensure compliance with relevant legislation and industry best practices.
- Drive cost efficiency through effective budget and resource management.
- Translate strategic objectives into actionable initiatives with measurable outcomes.
- Continuously improve business processes to minimize risk and enhance product quality.
Key Responsibilities:
Product Strategy & Vision
- Define and own the product vision, strategy, and roadmap for mobile wallet solutions.
- Align product initiatives with FNB’s digital transformation goals, customer needs, and market trends.
- Identify new revenue streams through embedded finance and B2B wallet solutions
Market & Customer Insights
- Conduct market research, competitor analysis, and user behaviour studies within the South African and broader African fintech landscape.
- Leverage customer data and analytics to inform product decisions and prioritize features.
Product Development & Delivery
- Translate business requirements into clear product documentation (PRDs, user stories, wireframes).
- Manage the end-to-end product lifecycle from ideation to launch and continuous improvement.
- Collaborate with engineering, UX/UI, compliance, and operations teams to deliver secure, scalable solutions.
Compliance & Risk Management
- Ensure adherence to South African financial regulations, AML/KYC requirements, and data privacy laws (POPIA).
- Work closely with Risk and Compliance teams to mitigate operational and cybersecurity risks.
Performance & Optimization
- Monitor product performance using KPIs (adoption, transaction volumes, revenue, churn).
- Drive continuous improvement through A/B testing, user feedback, and analytics.
Stakeholder Engagement
- Act as the primary product evangelist, engaging internal stakeholders and external partners.
- Support go-to-market strategies, pricing models, and partner onboarding.
What You’ll Bring:
- 3–5 years of experience in product management, preferably within financial services or fintech.
- 5+ years in product management within fintech, payments, or digital banking.
- Proven experience with mobile payment solutions, digital wallets, and API-based platforms.
- Strong understanding of South African payments ecosystem, SARB regulations, and emerging fintech trends.
- Strong execution capabilities and a deep understanding of end-to-end product development.
- Bachelor’s degree in Commerce (BCom), Science (BSc), or a related field with a focus on Strategy, Analytics, or Business Administration.
- A postgraduate qualification (e.g., MBA, Honours) is ideal.
- Excellent communication, stakeholder engagement, and negotiation skills.
- A proactive, innovative mindset with a passion for delivering exceptional customer experiences.
End Date: April 10, 2026
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Job Description
- To ensure there is implementation of the Group’s compliance frameworks and programmes in consultation with business ensure conformance and adherence with regulations and delivers through a team of Compliance resources/specialists
- Ensure adherence of organisation policies and procedures, especially regulatory and ethical standards
- Perform regular audits, design control systems and help to design and implement company policies
- Control expenditure and identify process improvements to contain and reduce costs
- Provision of Compliance Management Subject Matter Expertise
- Ensure execution of compliance management strategies, plans and programmes
- Ensure development and continuous value add improvement to operational processes
- Develop, encourage and nurture collaborative relationships across area of specialisation
- Display and encourage an appreciation of teamwork and inclusivity
- Manage team performance in achievement of business objectives
- Participate in planned activities that are appropriate for own and employee development
- Provide input into the development of the tactical strategy, and develop and implement a supporting operational strategy
- Compile reports that track progress and guide business to make informed decisions
- Manages risks in own area of responsibility
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
- Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
- Provide input into the budget and manage and report on budget usage that reflects delivery of planned work within agreed parameters
End Date: April 21, 2026
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Are you someone who can :
- Increase operational efficiency and suggest solutions to enhance cost effectiveness.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effectively.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements and being able to present and sell concepts to clients.
- Produce program specifications and implement system enhancements by addressing specific business needs and resolving queries.
- Code, compile, test and implement applications in compliance with the Systems Development Life Cycle (SDLC). Support development environments. Responsible for coding standards and peer reviews.
- Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements during programming execution.
- Assess, identify and mitigate potential risks within the IT programming environment by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensure operational performance.
- Produce technical specifications and architecture that is in accordance to agreed standards. Design, code, test and debug to obtain a robust solution with supporting documentation.
- Minimise system downtime through pro-active identification of potential issues and ensure minimisation of recurring problems by managing defects and performing code reviews.
- Monitor systems post change and pro-actively do performance analysis to ensure there is no system failure due to capacity.
- Maintain maximum system availability by ensuring that incidents are recorded for future reference and adequate root cause analysis is done to eliminate the risk of a recurrence.
- Manage own development to increase own competencies and develop technical and business skills.
- Proactively engage with business units and colleagues to understand underlying needs and opportunities, and identify Information Technology (IT) innovative solutions in a timely manner.
- Supervises the work of other developers. Provides technical assistance to fellow developers and other Information Technology (IT) team members.
End Date: April 16, 2026
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The Ideal candidate must have the following exposure:
- Manage cost to income to increase profitability and efficiencies for the business.
- Enhance business performance and profitability.
- Drive customer service delivery goal achievement in line with predefined standards and in support of operational objectives.
- Ensure growth and increase in customer base by ensuring that the team manages existing clients, generates new leads and grows active customer account base.
- Develop and manage key stakeholder relationships that enable achievement of operational objectives.
- Drive the achievement of customer migration by recommending solutions and improving efficiencies
- Set tactical goals and optmise the use of the people, finances and technologies in order to realize those goals.
- Define a sales strategy and delivery plans in support of the strategic business objectives
- Assess and evaluate credit applications in accordance with the Banks Credit Policy and within set time frames.
- Ensure compliance to legislative and audit requirements and adherence to relevant processes.
- Compile reports that track progress and guide business to make informed decisions.
- Ensure compliance to legislative and audit requirements and adherence to relevant processes.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
- Manage people by executing line manager responsibilities and create an environment that encourages employee growth and performance excellence.
You will be an ideal candidate if you:
- Have obtained 2-3 years in a Business Relationship Manager role in the Commercial Banking environment
- FAIS Accredited qualification (NQF level 6, 7 etc.)
- Exposure to Credit Applications in Agric space environment.
- RE qualification
- Credit Management exposure a must
- Have experience of dealing with high level customer queries
- Are not an unrehabilitated insolvent
End Date: April 19, 2026
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Are you someone who can:
- Engage customers in a positive and professional manner by being helpful
- by living up to our brand promise of “How can we help you?” at all times
- Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions
- Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms
- Fulfil transactions above set benchmarks while delivering exceptional service
- Manage leads, referrals, and customer follow-ups within agreed turnaround times
- Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance
- Always conduct yourself in an ethical and professional manner
- Take accountability for personal performance, learning, and career development
- Stay informed on product offerings, systems, and industry developments
- Contribute to team success and adapt to changing customer and business needs
Qualification & Experience Requirement
- Minimum Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
End Date: April 15, 2026
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Job Description
To lead a team within the client service environment as well as implementing the client service strategy and ensuring that the team operates within the specified parameters and exceptional service levels are maintained
- Achieve net profit growth for business
- Drive significant growth and profitability in the context of cost management
- Manage costs / expenses within approved budget to achieve cost efficiencies
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
- Manage existing clients and grow portfolio through making contact and generating leads
- Resolve all customer queries efficiently, and within agreed timelines.
- Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
- Maximise cross sell opportunities and strengthen client relationships
- Prepare business communication that is of a professional standard
- Provide sales support efficiencies and services in order to ensure retention of clients
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Enter all Qualified leads into the sales pipeline and maintain on a daily basis
- Develop Strategies to improve operational and cost efficiencies by tracking, controlling and influencing Sales and Service activities with the specific aim to increase sales and Service efficiencies of the team
- Develop materials and documentation including minimum standards, templates, guidelines, FAQ’s and processes
- Develop a deep understanding of the technical trends, market, competition and trends in the market
- Research and identify new entrants in the relevant industries (mobile, payments, finance etc)
- Assess opportunities and threats from these entrants
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
- Manage own development to increase own competencies
- Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies
End Date: April 12, 2026
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Role Purpose
- The purpose of this role is to ensure quality of the product and service as generated by the business and productivity targets are met by leveraging resources, support functions and relationships across the business.
You will be an ideal candidate if you have experience in the following:
- Overseeing the ongoing operation and maintenance of costing models
- Continuously enhancing costing models to ensure they remain fit for purpose and aligned to the product house strategy and operating model
- Actively participating in and contributing to core costing-related FNB meetings
- Providing strategic insights through analysis of costing model outputs
- Delivering strategic analytical insights through analysis of costing model inputs
- Engaging effectively with key stakeholders to ensure all business and reporting requirements are met
- Overseeing the completion of monthly statutory cost reporting
- Reviewing the management and analysis of internal costs received from other areas of the business
- Demonstrating a full end-to-end understanding of internal cost structures and how they support overall business strategy
- Building strong working relationships across teams and functional areas to improve collaboration, innovation, and delivery
- Delivering excellent internal and external customer service by adhering to quality and service standards
- Continuously assess own performance through seeking timely, and clear feedback and request training where appropriate
Education and Experience
- Degree Finance related
- CIMA/BCom Accounting
- 3 to 5 Years of Experience
End Date: April 15, 2026
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Job Description
To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Deliver work in an accurate manner to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and Company policies and procedures.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
- Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
- Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
- Maximize sales by selling packaged financial solutions to clients.
- Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
- Maximise cross-selling opportunities.
- Drive adoption of digital and other self-service options across client base.
- Contribute to teamwork and inclusivity within own team.
- Contribute to cost efficiencies through responsible utilisation of work related resources.
- Achieve expected financial targets and uphold associated service levels.
- Build and maintain stakeholder relationships.
- Deliver customer service through adherence to quality service standards.
End Date: April 10, 2026
go to method of application »
Are you someone who can:
- Build and manage long-term client relationships to support retention and growth
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements
- Maintain accurate and complete client records and documentation
- Achieve individual and branch sales and service targets
- Conduct yourself in an ethical manner.
- Take accountability for your own performance, personal and career development.
- Show empathy to customers.
- Stay updated on industry trends and product knowledge.
- Manage leads, referrals, and client follow-ups within agreed turnaround times
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration,
- Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
End Date: April 14, 2026
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Are you someone who can:
- Engage customers in a positive and professional manner by being helpful
- by living up to our brand promise of “How can we help you?” at all times
- Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions
- Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms
- Fulfil transactions above set benchmarks while delivering exceptional service
- Manage leads, referrals, and customer follow-ups within agreed turnaround times
- Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance
- Always conduct yourself in an ethical and professional manner
- Take accountability for personal performance, learning, and career development
- Stay informed on product offerings, systems, and industry developments
- Contribute to team success and adapt to changing customer and business needs
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
End Date: April 14, 2026
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Are you someone who can:
Action Data Pipelining
- Data pipeline architecture design
- Create, test & maintained optimal data pipelines.
- Enable pipeline stability monitoring.
- Enhance existing data pipelines.
- Data warehouse architecture design
- Developing reporting tools and data access tools
- SQL Construction (DDL, DML, TCL, DQL)
- Provide required support in designing and developing systems and solutions
- Contribute to business analysis processes
- Develop, encourage and nurture collaborative relationships across area of specialization
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
You will be an ideal candidate if you have:
- Bachelor's degree in computer science, Engineering or Information Systems or similar.
- 3 to 5 years in Extract, Transform and Load (ETL) of data from source systems or experience in data integration for consumption use cases.
- Minimum Experience - Microsoft stack SSIS, SSRS, SSAS,SQL Server, using big data technologies (Hadoop & Ab-initio tools) and Teradata querying
- Advantageous Experience – SAS
End Date: April 14, 2026
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Are you someone who can:
- Achieve embedded value hurdle rates and performance targets.
- Support the growth of the Business Unit’s assets and contribute to overall financial performance.
- Monitor, manage, and influence sales activities to ensure predefined sales targets are met.
- Maximise cross-selling opportunities while strengthening client relationships at the point of sale.
- Grow the active customer account base through proactive prospecting (“hunting”) to expand the client portfolio.
- Consistently deliver exceptional service by offering proactive, innovative, and appropriate solutions that exceed customer expectations.
- Leverage existing client relationships to grow the portfolio through regular engagement and lead generation.
- Provide accurate and reliable sales reporting through daily cash-ups.
- Capture all qualified leads in the sales pipeline or customer relationship management (CRM) system and update it daily.
- Analyse competitor intelligence and actively monitor market trends and key influencers to identify new industry-related business opportunities.
- Review all transactions daily to ensure new business applications are completed within required turnaround times.
- Track and manage sales activities to continuously improve personal sales performance.
- Take ownership of personal development to enhance skills, knowledge, and competencies.
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.
- Preferred: Regulatory Examination (RE Level 5)
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
End Date: April 15, 2026
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Are you someone who can:
- Build and manage long-term client relationships to support retention and growth
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements
- Maintain accurate and complete client records and documentation
- Achieve individual and branch sales and service targets
- Conduct yourself in an ethical manner.
- Take accountability for your own performance, personal and career development.
- Show empathy to customers.
- Stay updated on industry trends and product knowledge.
- Manage leads, referrals, and client follow-ups within agreed turnaround times
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
End Date: April 15, 2026
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Are you someone who can:
- Engage customers in a positive and professional manner by being helpful
- by living up to our brand promise of “How can we help you?” at all times
- Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions
- Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms
- Fulfil transactions above set benchmarks while delivering exceptional service
- Manage leads, referrals, and customer follow-ups within agreed turnaround times
- Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance
- Always conduct yourself in an ethical and professional manner
- Take accountability for personal performance, learning, and career development
- Stay informed on product offerings, systems, and industry developments
- Contribute to team success and adapt to changing customer and business needs
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
End Date: April 15, 2026
go to method of application »
Are you someone who can:
- Build and manage long-term client relationships to support retention and growth
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements
- Maintain accurate and complete client records and documentation
- Achieve individual and branch sales and service targets
- Conduct yourself in an ethical manner.
- Take accountability for your own performance, personal and career development.
- Show empathy to customers.
- Stay updated on industry trends and product knowledge.
- Manage leads, referrals, and client follow-ups within agreed turnaround times
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
End Date: April 15, 2026
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Are you someone who can:
- To manage the team to deliver support sales growth in the organisation whilst adhering to sales processes and procedures to ensure compliance and reduce risk
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
Are you someone who can:
- Drive significant growth and profitability in the context of cost management.
- Manage the growth of active customer Account Base to increase client base through leads, and customer-initiated work.
- Provide sales support efficiencies and services in order to ensure retention of clients
- Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
- Monitor and manage the resolution of complaints and ensure the resolution of escalated complaints that lead to improved service delivery.
- Develop and maintain working relationships with a variety of stakeholders that enable the achievement of service delivery.
- Ensure own and team compliance to set governance and compliance procedures and processes and continuously identify and escalate risks.
- Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team.
- Provide accurate and reliable sales statistics obtained from the Sales members and compile Sales reports and dashboards.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate and needed.
- Continuously assess team performance, provide timely and clear feedback on contracted outputs and provide training where appropriate.
- Ensure appropriate skilling and adequate capacity of frontline team members for the adherence to service standards.
You will be an ideal candidate if you:
- Have minimum qualification of Grade 12
- RE5
- FSCA recognized NQF 4/ 5 recognized covering all product sub cats
- Experience in Commercial Insurance Products such as Group Funeral
- Must have at least 3 years’ experience as a Sales Team Leader plus commercial experience
- Have experience in sales coaching skills and ability to create a strong sales driven culture.
- Can build a team with high confidence to sell the required Ave Premiums and 100% Sales Quality.
- Must be able to work under pressure
- Performance track record for achieving targets
- Ability to communicate and engage with High profile clients
- Must have a clear credit record
- Class of Business: Long Term Insurance & Short-Term Insurance: Personal Lines
End Date: April 16, 2026
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Are you someone who can:
- Comply with data policies, standards, tools and best practices within the data domain of responsibility.
- Manage costs within approved budget and timely submit required financial documents.
- Work with business unit purchasing leadership to incorporate the impact associated with sourcing team efforts into operating budgets and to ensure that appropriate, relevant procurement management information is available.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
- Provide advice and support to find solutions to difficult customer complaints in order to achieve and maintain set customer service excellence standards.
- Objectively manage relationships with internal customers, provide feedback to queries timeously and use expertise to advise customers.
- Developing fact-based sourcing strategies and plans in line with Group Procurement strategy and demand/supply considerations.
- Develop, manage and ensure effective implementation of supply chain management and associated sourcing methods and develop category sourcing plans.
- Monitor the supplier market and identify opportunities resulting in new market offerings or market shifts. Work with external suppliers and market analysts to determine market trends and cost drivers. Conduct buying power assessments and analyse cost structures to maximize savings.
- Work with internal stakeholders to develop robust company demand forecasts for the category. Conduct profiling for sourcing volumes, specifications, prices and suppliers.
- Conduct sourcing activities and execute the negotiation activity relating to the portfolio in order to deliver favourable contracting agreements. Select negotiation or competitive bidding processes and develop negotiation strategy for the category/commodity suppliers.
- Deliver, track and monitor savings as per identified sourcing targets and make recommendations for improvement. Monitor the performance of suppliers and resolve issues/problems and develop appropriate recovery plans when performance targets are not met.
- Ensure that contract pricing reviews occur timeously and that operational sourcing plans are developed and implemented accordingly.
- Implement benchmark and improve all business processes in the designated area of responsibility (e.g. procurement processes, tenders, contracts, supplier lists and purchasing lists).
- Identify potential sourcing risks, issues and opportunities and propose recommendations to mitigate risks.
- Keep abreast of best-practices and trends and benchmarking within the practice to maintain deep category/commodity expertise and full visibility into all category activities.
- Compile and communicate accurate and timely operational reports and keep key stakeholders informed of sourcing/procurement status including updating relevant information systems.
- Keep up to date with own area of expertise to develop and maintain own professional knowledge base in order to provide effective support and advice.
- Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values
Purpose of the Role:
- To develop and implement sourcing plans and tactics to effectively manage an assigned ICT Software portfolio and associated activities. Through environmental scanning and forecasting, assess current market and future business sourcing requirements and opportunities, driving value and innovation in a complex, high-spend category.
Key Responsibilities:
Strategic Sourcing & Category Management:
- A self-starter who produces consistently high quality outputs within agreed deadlines. Prompt and proactive in driving for results and sets challenging goals for self and others.
- Develop and implement sourcing strategies for ICT Software, aligned with Group Procurement and business objectives.
- Conduct in-depth market analysis to identify trends, cost drivers, and opportunities for innovation and savings. Ability to deal with multi-national vendors and complex negotiations.
- Lead the development of category plans for ICT Software, reflecting annual business needs and market opportunities.
- Manage the end-to-end sourcing process, including RFX (RFI/RFP/RFQ) events, supplier selection, and contract negotiations, with a focus on complex, high-value software agreements.
- Maintain robust demand forecasts and supplier profiles, leveraging advanced analytics to inform sourcing decisions.
Supplier & Stakeholder Management:
- Build and maintain strong relationships with key internal stakeholders (IT, Finance, Legal, Business Units) to ensure sourcing strategies meet business requirements.
- Engage with senior stakeholders and suppliers, managing multiple and diverse relationships across the organization.
- Drive the BBBEE strategy within the software category, ensuring engagement with appropriately qualified suppliers and supporting transformation objectives.
- Monitor supplier performance, resolve issues, and develop recovery plans when targets are not met.
Risk, Compliance & Operational Excellence:
- Identify, assess, and mitigate sourcing risks, ensuring compliance with internal policies and external regulations.
- Oversee contract coverage, ensuring all suppliers are appropriately contracted to mitigate organizational risk.
- Support the implementation of the new Procurement Operating Model, adapting processes and systems as required.
- Deliver operational targets and business objectives within agreed departmental plans.
Financial & Business Impact:
- Manage and support cost reduction initiatives, targeting significant savings (e.g., R300m+ ICT savings across the group).
- Track and report on savings, supplier performance, and sourcing status, providing accurate and timely updates to key stakeholders.
- Ensure procurement activities (tenders, contracts, supplier lists, catalogues, payment terms) are executed efficiently and in line with best practices.
Leadership & Professional Development:
- Mentor and support junior procurement staff, fostering a culture of continuous improvement and knowledge sharing.
- Demonstrate exemplary leadership, commitment, and dedication to organizational values.
- Keep abreast of best practices, trends, and benchmarking within ICT Software procurement.
Key Competencies:
- Advanced procurement and strategic sourcing skills, especially in ICT Software.
- Strong analytical and data-driven decision-making abilities.
- Expertise in risk management and compliance.
- Excellent negotiation, communication, and stakeholder management skills.
- Ability to manage multiple priorities in a fast-paced, evolving environment.
You will be an ideal candidate if you have:
- Bachelor’s degree in supply chain management, Procurement, IT, or a related field.
- CIPS – MCIPs/Advanced Programme or equivalent preferred.
- 5–7 years’ experience in procurement, with at least 3-4 years in ICT Software sourcing at a senior or management level.
- Proven track record in complex contract negotiation, category management, and delivering cost savings in ICT Software.
End Date: April 16, 2026
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Job Description
To provide proactive and reliable administrative support to facilitate the efficient functioning of the designated functional area, while driving accuracy, compliance, and continuous process improvement.
- Manage costs / expenses within approved budget to achieve cost efficiencies
- Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions
- Resolve all customer queries efficiently, and within agreed timelines
- Provide efficient and effective administration support to ensure accuracy in the functional area
- Comply with governance in terms of legislative and audit requirements
- Provide timeous and accurate Management Information
- Manage own development to increase own competencies
- Managing costs / expenses within approved budget to achieve cost efficiencies
- Maintain an efficient electronic tracking and monitoring processes on all activities and timelines for administrative and process support
- Improve business decisions by providing accurate and reliable business intelligence
End Date: April 10, 2026
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Are you someone who can:
- Develop and implement client value propositions (VPs) for the retail segment focused mainly on the Affordable Housing market and acquisition channels, integrating product, pricing, service.
- Design tactical solutions and processes to bring propositions to market effectively.
- Translate customer insights and market trends into actionable, client-centric propositions that address key needs.
- Collaborate cross-functionally with marketing, CVM, platform, operations, sales and product teams to deliver and implement VPs end to end.
- Manage multiple projects to ensure timely execution and alignment with business objectives.
- Oversee rewards and benefits, ensuring relevance and competitiveness.
- Monitor performance and client impact, using data and feedback to refine and improve propositions.
- Support go-to-market activities, including launch plans, communication, and internal engagement.
- Lead and develop a team of Product Specialists, fostering a culture of performance, innovation, and accountability.
You will be an ideal candidate if you:
- Must have a Bachelors financial/business related degree
- Must have at least 3-5 years’ experience in Product or Business Development
- Must have excellent Analytical and Problem-Solving skills
- Have a good understanding of banking and strong stakeholder management.
End Date: April 17, 2026
Method of Application
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