Branch Advisor FAIS at FNB South Africa

Are you someone who can: 

• Build and manage long-term client relationships to support retention and growth 
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations. 
• Educate customers to the correct Banking platform aligned with their needs. 
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times. 
• Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements 
• Maintain accurate and complete client records and documentation 
• Achieve individual and branch sales and service targets 
• Conduct yourself in an ethical manner. 
• Take accountability for your own performance, personal and career development. 
• Show empathy to customers. 
• Stay updated on industry trends and product knowledge.  
• Manage leads, referrals, and client follow-ups within agreed turnaround times 

Qualification & Experience Requirement  

• Minimum Qualification: Grade 12/ NQF Level 4   
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, 
• Customer Service, or related fields recognized by FAIS 
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services 

End Date: April 14, 2026