Junior Support Agent at Hire Resolve

Job Description

• A South African distributor specializing in print management, document security, and digital transformation software to streamline business workflows, is seeking a Junior Support Agent who will serve as the first line of defense for our proprietary document management, process automation, and print management software ecosystems.

Responsibilities:

• Tier 1 Support: Act as the initial point of contact, managing triage and ticket logging.
• Troubleshooting: Perform basic technical problem-solving and issue resolution.
• System Upkeep: Assist with routine system maintenance and software updates.

Minimum Requirements:
Minimum 3 years of experience required across the following areas:

• Databases: Microsoft SQL Server (2016+).
• Operating Systems: Navigating Windows Desktop and Windows Server (2016+) environments, including managing basic services and software packages.
• Web Servers: Basic IIS (Internet Information Services) management settings.
• Web Technologies: Familiarity with HTML/CSS and an introductory understanding of JavaScript for client-side form logic.
• Networking: Basic understanding of network setup and configuration.
• AI Literacy: Basic understanding of AI concepts and natural language prompting.

Preferred: 

• Databases: PostgreSQL experience.
• OS Environments: Navigation and basic service management in Linux and macOS.
• Integrations: Basic understanding of APIs and data movement between software platforms.
• Data Parsing: Experience with Regular Expressions (RegEx) for data validation and pattern matching.
• Industry Knowledge: Familiarity with document management and workflow technologies.