Latest Jobs at Telesure Investment Holdings (TIH)

Job Purpose

• Support the claims handling philosophy and supply strategy by mitigating risk of vehicle spend (quantification, identification and validation of vehicle). All services are delivered against agreed service and functional standard.

Responsibilities

Operations Management

• Carry out operational tasks by following established processes. This will involve adjusting multiple settings or parameters to meet performance standards.
• Make fair, honest, accurate reasonable cost related decisions through the vehicle claim life cycle.
• Accurate quantification, identification and validation of vehicles.

Customer Service

• Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems.
• Consistently provide service in accordance to the pre-agreed service and functional standards.
• Provide all-round service at various locations / interaction points: drive-in centers, on the road, self-assessment (desktop assessment), digital assessments and “country trips”.

Client & Customer Management (External)

• Help manage clients by carrying out standard activities and providing support to others.
• Effectively engage with the customers and deliver service that goes beyond what is expected (more than just the claim).
• Effectively build, maintain and manage relationships with service providers and customers.

Continuous Improvement

• Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.
• Conduct workload activities in most efficient and cost-effective manner.

Personal Capability Building

• Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Internal knowledge and skills of industry methods and process not relying on partners / industry to advise and dictate.
• Specialise in specialist vehicle knowledge and apply skills to optimise repair cost

Education

• Grade 12 / SAQA Accredited Equivalent (Essential); VDQ (Vehicle Damage Quantifier) Qualification (Essential); Mechanical Engineering / Panel beating N2/ N3 level / (Advantageous)

Experience

• 2 - 4 years’ work experience in the following (Advantageous):
• Workshop / Motor Industry experience
• Front line / client relationship experience in a panel beating environment.
• Practical panel beating, spray painting, mechanical and electrical experience
• Assessing experience at a short term insurer
• Estimating in a panel beating environment.

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Job Purpose

• Support the claims handling philosophy and supply strategy by mitigating risk of vehicle spend (quantification, identification and validation of vehicle). All services are delivered against agreed service and functional standard.

Responsibilities

Operations Management

• Carry out operational tasks by following established processes. This will involve adjusting multiple settings or parameters to meet performance standards.
• Make fair, honest, accurate reasonable cost related decisions through the vehicle claim life cycle.
• Accurate quantification, identification and validation of vehicles.

Customer Service

• Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems.
• Consistently provide service in accordance to the pre-agreed service and functional standards.
• Provide all-round service at various locations / interaction points: drive-in centers, on the road, self-assessment (desktop assessment), digital assessments and “country trips”.

Client & Customer Management (External)

• Help manage clients by carrying out standard activities and providing support to others.
• Effectively engage with the customers and deliver service that goes beyond what is expected (more than just the claim).
• Effectively build, maintain and manage relationships with service providers and customers.

Continuous Improvement

• Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.
• Conduct workload activities in most efficient and cost-effective manner.

Personal Capability Building

• Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Internal knowledge and skills of industry methods and process not relying on partners / industry to advise and dictate.
• Specialise in specialist vehicle knowledge and apply skills to optimise repair cost

Education

• Grade 12 / SAQA Accredited Equivalent (Essential); VDQ (Vehicle Damage Quantifier) Qualification (Essential); Mechanical Engineering / Panel beating N2/ N3 level / (Advantageous)

Experience

• 2 - 4 years’ work experience in the following (Advantageous):
• Workshop / Motor Industry experience
• Front line / client relationship experience in a panel beating environment.
• Practical panel beating, spray painting, mechanical and electrical experience
• Assessing experience at a short term insurer
• Estimating in a panel beating environment.
   

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Job Purpose

• Contributes to the organisational goals by fulfilling the role of producing customer fulfilment end to end, ensuring that every customer receives their printed documents in a timely and professional manner. This role is also responsible for the internal mail processes across the organisation.

Responsibilities

Operating Machine or Equipment

• Operate basic equipment and machines, and carry out routine tasks. Involves following strict, detailed instructions.

Operations Management

• Carry out operational tasks by following established processes. Involves working within given settings or parameters.

Equipment Installation

• Help to install equipment and appliances by carrying out preparations and providing assistance while following strict, detailed instructions.

Correspondence

• Open and distribute mail for a large organisation requiring knowledge of department structures.

Supply Chain Management

• Provide basic support on supply chain tasks. Ensure regular stock taking processes are adhered to.

Equipment Maintenance and Repair 

• Help to maintain and repair equipment and appliances by carrying out preparations and providing assistance while following strict, detailed instructions.

Quality

• Support the quality function by working within strict quality standards.

Internal Communications

• Exchange information with people by having courteous interactions with them.

Administration

• Conduct basic data entry into company systems and file information using agreed procedures to ensure information is accurate and accessible.

Data Management

• File and retrieve documents from company filing systems.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential)

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Job Purpose

• Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of  the brand.

Responsibilities

Customer Relationships Development

• Make calls by telephone to allocated customers to develop new relationships or as a first point of contact.

Customer Needs Clarification

• Interview the customer, following a complex multi-level sales script, to clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes. 
• Set clear objectives for each sales call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions

• Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale. Use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.

Operational Compliance

• Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Customer Relationship Management (CRM) Data

• Schedule call back and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities.

Performance Management

• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance to meet SLA.

Personal Capability Building

• Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.

Sales Opportunities Creation

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Education

Experience

• 2-3 year telephonic sales experience (Essential); Experience in Financial Services Industry (Advantageous

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Job Purpose

• Provides assistance with the assessment selection and development framework and policies. Works with the business to understand hiring and development needs, and responsible for assisting the full assessment portfolio for selection and development. Trouble shoot and provide technical support to internal and external assessment test-tees. Maintain assessment record keeping and capturing of assessment data which enable talent management practices.

Responsibilities

Individual Candidate Assessment

• Assist with assessing candidates and provide feedback into the selection process; observe assessment activities administer psychometric assessments or work simulations; evaluate assessment evidence against recruitment or promotion criteria.

Assessment Data Management

• Carry out complex assessment data processing tasks; advise colleagues when needed and use expertise to help improve data collection tools and administration processes.

Writing Assessment Reports and Providing Assessment Feedback

• Assist with writing assessment reports and providing feedback to candidates and hiring managers for selection and development.

Internal Client Relationship Management

• Contribute to the partnering relationships with internal clients, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans.

Regulatory & Compliance Management

• Carry out a wide range of compliance monitoring activities and give basic advice on compliance and regulatory requirements relating to psychometric assessment usage. Work within HPCSA compliance policies and procedures. Report simple non-compliance issues to a senior colleague.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Administration

• Work on complex administrative processes and databases to test administrative procedures with various Psychometric Assessment Service Providers. File and store psychometric assessment data as prescribed by the HPCSA.

Project Management

• Support others by carrying out a range of project management activities for defined selection and development programmes as well as Adhoc projects.

Business Meetings Arrangement

• Maintain appointment calendars and reserve meeting rooms following detailed instructions to arrange business meetings efficiently.

Education

• Honours Degree in Psychology (Essential); HPCSA Registered Psychometrist (Essential)

Experience

• 6 months or more experience in the field of psychometry (Essential); Accreditation in SHL PAA Practitioner and WRISc (Advantageous); Experience in report writing, including integrated report writing (Advantageous); Report writing experience on an integrated assessment system/platform (Advantageous); Experience in a Corporate environment (Advantageous); Experience in Insurance Industry (Advantageous)
   

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Job Purpose

• Obtain information from insured or designated persons for the purpose of validating claims using all resources available.

Responsibilities

Customer Management (Internal)

• Help manage customer by carrying out standard activities to complete the customer request.

Data Collection & Analysis

• Ask questions, collect data from a variety of sources, analyse information and investigate claim.

Work Scheduling and operational compliance

• Organise own work schedule in order to get the job done, coordinating with support services and completed work within SLA.

Administration

• Produce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SLAs.

Correspondence

• Respond to routine requests using telephonic conversation or emails (internal and external).

Document Management

• Create, organise and maintain files containing the correspondence relating to policies and matters.

Document Preparation

• Prepare and manage claim documentation for customers.

Up-sell Customer Propositions

• Identify a selection of products or services that may meet the customer's requirements, explain the product/service features influence the customer to add additional

Education

• Matric / Grade 12/ SAQA Accredited Equivalent (Essential); Regulatory exam 5 (Advantageous)

Experience

• 0-1 year experience, especially client services – which includes capturing applications, instructions, reporting, and attending to IFA and client queries (Essential); Experience in the Financial Services environment (Advantageous)
   

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Job Purpose

• To support the business requirements for the provision of system testing services. To support Business-related and IT test activities, in terms of communications to and from the business test representatives and ensuring through the Test Manager that key test issues are managed or escalated as necessary.

Responsibilities

Quality Testing

• Perform a specified range of tests to verify that specifications are met and to reject nonconforming material or articles.
• To take responsibility for identifying potential risks, issue management and quality assurance during project life cycle. 
• Carry out a range of quality management activities under the guidance of senior colleagues.

Quality Testing Design

• Carry out a range of activities to generate evidence in support of the validation of existing and new quality assurance test methods and procedures.
• Execute test scenarios and scripts in a structured way, prioritised to reflect business or technical priorities and are approved by appropriate stakeholders. Scope is to cover test cycle contents and regression packs.

Testing IT Performance

• Perform routine website/applications software tests.
• To ensure that test scenarios and scripts are executed in a structured way, prioritised to reflect business or technical priorities and are approved by appropriate stakeholders. 
• To co-ordinate re-testing of defects and issues either through ‘at desk’ re-tests by business test representatives or via walkthroughs with third-party providers.

Data Management

• Manage test data and ensure data is available and ready for use.
• Ensure data is protected, in line with the POPI act.

Project and Program Stakeholder Engagement

• Daily execution meetings with project stakeholders to review daily status and confirm next steps / actions or JAD Sessions.

Operational Compliance

• Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Education

• Matric / Grade 12/ SAQA Accredited (Essential); Relevant accredited testing certification (Advantageous); Relevant IT degree / diploma (Advantageous)

Experience

• 1 - 2 years experience in a Software Tester role (Essential); Experience in Agile and DevOps (Advantageous); Exposure to various Automation Tools (Advantageous); Financial Services experience (Advantageous).
   

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Job Purpose

• Responsible for high quality software, governance and development standards and practices throughout the software development life cycle. Mentor and coach less experienced developers. Utilise knowledge of architectural patterns and practices.  May analyse and design within an application area, working individually or coordinating development as part of a team.  When required, design software or customise software for client use with the aim of optimising operational efficiency. Develop, create, and modify general computer applications software or specialised utility programs. Analyse user needs and develop software solutions. Review design and code changes and produce relevant technical and functional documentation.

Responsibilities

Technical Leadership and Direction

• Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the technical and architectural standards decided upon and provide technical leadership. Provide guidance to ensure the team delivers appropriate customer service levels at all times.

Organisational Capability Building

• Provide coaching to team members to develop their skills. Assist in identifying training needs as well as skills improvement plans needed to improve and develop the team's skills.

Data Collection and Analysis

• Use data from a wide range of sources to analyse key themes and identify possible impacts on the business.

Applications Software Review

• Review, identify, and correct the most complex software defects to maintain fully functioning applications software.

Information Security

• Implement and provide input on the design of required security measures such as data leaks, message encryption, monitoring performance to notify security experts of any problems.

Quality

• Play an important part in the development of quality procedures and standards by certifying technological processes, qualifying products and supervising tests.
• Responsible for high quality software, governance and development standards and practices throughout the software development life cycle.

Application Software Development

• Design, review and when required, guide development of the most complex existing and new applications by analysing and identifying areas for modification and improvement. Develop new applications to meet customer requirements.

Improvement / Innovation

• Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager.

Testing IT Performance

• Implement monitoring and ensure quality of website/applications software tests. Monitor, diagnose, and correct performance issues.
• Responsibilities may include dealing with complex queries and investigating and resolving system/application problems.

Personal Capability Building

• Act as subject matter expert in several areas of technology. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Operational Compliance

• Identify, within the team, instances of non-compliance with the organisation's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.

Application Software Roadmap

• Contribute to and maintain road map to facilitate application software development and ensure the development work is prioritised in line with business requirements.

Customer and Peer Service

• Provide a quality service to peers and customers while identifying  opportunities to provide technical solutions and guidance.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); A recognised software development certification/degree/ diploma (Essential); Microsoft Certifications (Advantageous)

Experience

• 7 or more years' experience using relevant programming languages or technologies (Essential); DevOps experience (Essential); Experience working with Agile principles and methodologies (Essential); Experience in enterprise application development (Essential); Experience with software architecture patterns and practices (Essential); Microservice architecture experience (Advantageous); Cloud Platform experience (Essential); Networking and Infrastructure design experience and knowledge (Advantageous); Containerisation experience (Advantageous); Experience in a Financial Services industry (Advantageous);. Experience of guiding and directing  people and other resources to achieve specific end results within limited timeframes (Essential)

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Job Purpose

• Plan, organise, and control data architecture and design principles for optimal analytical model development through the Business Intelligence Development team, ensuring support for informed decision making at all levels of the organisation.

Responsibilities

Data Architecture

• Design, plan and implement data architecture for optimal speed and usability. Take responsibility for the development of the data resources into organised, accessible and understandable data storage. Manage and correct discrepancies and inaccuracy in the Business Intelligence platform. Ensure security of client and stakeholder personal information and ensure information accuracy and conformity throughout the business intelligence environment. Incorporate and transform all available data into Data flow and plan and manage information made available within the Business Intelligence platform.

Data Management

• Manage key aspects of the data management system with guidance from senior colleagues. This includes being responsible for developing or operating key elements of the system. Manage Data Quality and Data Cleansing. Control accessibility of information within models. Manage external data augmentation to be the most commercially beneficial for the organisation. Manage implementation of any development undertaken. Monitor business intelligence system for performance, adherence to standards and availability of the platform. Optimise operational efficiencies and re-engineering. Monitor adherence to standards and technical best practice.

Business Requirements Identification

• Understand Business needs and translate into meaningful Information by applying logical links between business need and available data. Investigate queries and information requirements in line with data architecture. Evaluate feasibility of needs based on the results of data investigation and communicate outcome to senior leadership.

Data Collection & Analysis

• Use data from a wide range of sources to analyse key themes and trends and identify possible impacts on the business.

Insights and Reporting

• Prepare and coordinate the completion of various data and analytics reports by identifying insight from information contained within the general business intelligence (BI) models and present these insights to stakeholders in the business.

Stakeholder Engagement

• Build relationships across the business and find out their needs/issues/concern and reacting to these by arranging meetings and events and drafting supporting materials to promote understanding and commitment. Ensure that business objectives and personal delivery align to and meets the service principles.

Data and Analytics Strategy

• Make recommendations to improve data and analytics systems and platforms, contributing to the continuous improvement and refinement of data and analytics strategy.

Improvement / Innovation

• Leverage all available information from our partners, the industry, and internally to ensure we are constantly reviewing our departmental processes, systems and protocols with a view to improve efficiencies. Analyse current performance inhibitors and finding solutions to ensure business continuity. Develop Ideas, provide an innovative and ever evolving set of systems and processes.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfil personal potential. Set own goals and working towards them and keep up to date with trends within business intelligence by participating in forums, webinars and knowledge sharing platforms and reading specialist media.

Performance Management

• Manage user expectations and deliverables within work stream. Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness.

Building Capability

• Provide technical assistance to teammates and provide training where required. Knowledge shares relevant findings within team environment and enable team through required business processes, systems, knowledge, etc.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); A relevant 3 year degree / diploma relating to Business Intelligence / Data Warehousing / Database Administration (Advantageous); Maths and Science at Grade 12 level (Advantageous); Qlik certifications (Advantageous)  (Required)

Experience

• 5 or more years development experience within a business intelligence environment (Essential); Qlik development experience (Advantageous); Data Warehousing and/or Database management experience (Advantageous); Application development experience (Advantageous); Consulting experience (Advantageous); Experience and knowledge of the financial insurance industry (Advantageous).