Manager Services Regulation at MTN

Mission/ Core purpose of the Job
The Manager: Services Regulation is responsible to participate in the development and monitoring of Services regulations that help in achieving business goals while providing expert advice to MTN and relevant stakeholders. To ensure compliance and awareness of internal policies, applicable laws and regulations across MTN Group.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
The Manager: Services Regulation will be accountable to achieve the following objectives:

• Provide input into and manage implementation of MTN Group’s Services Regulation agenda
• Ensure effective implementation of the MTN Group Services Regulation Strategy by providing input into the direction, structure, frameworks, models, roadmaps and support for the teams within the OpCos
• Assist in the Monitoring and control of the budgetary needs of the Services Regulation function
• Ensure compliance with relevant legislation, across the different Opcos, regarding services regulation, including, but not limited to, Consumer Protection, Data Protection, Cybersecuriyt etc.
• Develop monitoring tools, guidelines, frameworks to ensure compliance with all relevant services regulation, ensuring services contracting across MTN are aligned and compliant
• Undertake research and benchmarking on MTN’s policy changes from time to time, to update and align the Services regulations to the overall MTN objective and industry best practice
• Escalate Services Regulation violations to the Senior Manager and/or General Manager: Regulatory Affairs as necessary
• Engage with the relevant internal and external stakeholders within the digital service regulatory landscape as would be required from time to time.
• Ensure that the Services Regulation Policy is maintained and stays up to date
• Initiate and facilitate compliance meetings to ensure relevant participation and provide direction and counsel to the various discussions
• Provide input and feedback around how the function can service the business optimally
• Deliver timely analysis and reports on Services regulatory rules and decisions and provide assessments of proposed strategies for any required follow-up to the General Manager: Regulatory Affairs and the Executive Regulatory Affairs.
• Stay abreast of different local and global regulatory requirements within the Telecommunications Industry.
• Prepare monthly reports for Group Exco based on functional KPIs and any other key issue the Group Exco may require details on.

Key Deliverables

• Deliver on all objectives as stated above
• Implementation of the Services Regulations strategy
• Up to date drafting and documentation of relevant Services Regulation
• Liaise with relevant stakeholders on relevant statutory and regulatory policy to inform Services Regulation activities
• Coordinate the preparation and compilation of agreed periodic activities and performance reports for the attention of the General Manager: Regulatory Affairs

Job Requirements (Education, Experience and Competencies)

Education:

• Legal Degree or any other relevant field Degree
• Masters degree is an advantage
• Fluent in English and language of country preferable
• Relevant certification / accreditation / membership with professional body as required for role

Experience:

• A minimum of 6 years’ experience require with the breakdown as indicated below:
• 2 years management track record
• 4 years relevant sector / industry/ area of specialization
• Worked across diverse cultures and geographies advantageous
• Experience working in a medium to large organization

Competencies:

• Strategy Implementer, Decisive problem Solver, Best Practice Creator
• Culture and Change Champion, Guiding People Manager, Relationship Builder
• Results Achiever, Operationally Astute, Agile and Excellent Communication (written and & verbal) Skills.