Manager-Transition-Digital Operations at EXL South Africa

Job Description

• Are you ready to lead transformative change? EXL is seeking an experienced Transitions Manager to drive end-to-end platform transitions for global clients using Agile methodologies.
• The Transitions Lead will be responsible for overseeing the successful migration and transition of platforms for EXL clients from existing legacy systems to EXL platforms.
• The roles involves planning, coordination, and management of transition activities, ensuring smooth implementation and service delivery. The ideal candidate will have a strong background in BPO operations, project management, platform migration/ integration, and experience working in an Agile/Scrum environment, collaborating with both onshore clients and offshore teams
• Build strong relationships with business leaders and stakeholders to define vision, scope, and deliverables.
• Lead planning, execution, and post go-live support for platform transitions.
• Collaborate across enterprise teams to showcase business value and integrate EXL’s cutting-edge solutions—automation, analytics, and process re-engineering.
• Manage sprint backlogs, timelines, and resource strategies.
• Ensure compliance, governance, and risk management throughout the transition lifecycle.
• Stay ahead of emerging technologies like Generative AI, machine learning, and dynamic analytics.

Requirements:

• 10+ years of experience, including 8+ years in project management
• Ability to package and present solutions effectively.
• PMP/PRINCE2 certifications are a plus.
• Willingness to work in a 24x7 environment and travel as needed.
• To communicate effectively for additional information as needed by providers
• Perform accurate data entry
• Perform eligibility and benefit verification
• Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication

Responsibilities

• Build relationships with key business leaders and sponsors other stakeholders to drive uptake of Transition projects, define project vision, scope, requirements, and deliverables
• Lead end-to-end platform for EXL clients, including planning, execution and post go-live support using Agile methodologies
• Successfully collaborate with core and extended teams across the enterprise for transition of existing platform to EXL platforms, showcasing and articulating the business case and value proposition
• Develop and manage sprint backlogs, project plans, timelines and resource allocation strategies for each transition
• Create best in class products by integrating EXL’s product footprint and investments – automation, process simulation, re-engineering, domain expertise, analytics etc
• Ensure compliance with service level agreements and manage any risks or issues that may arise the transition process, using Agile risk management frameworks
• Responsible for maintaining the governance and reporting on projects to Business units, Leadership, clients and delivering project requirements within allocated budgets
• Maintain awareness of new and emerging operating practices, technologies such as GenerativeAI, machine learning, mobility, and dynamic analytics and the potential application on new platforms
• Managing client visits for prospects, existing clients with respect to new platform deployment 
• Providing transition solutions and roadmaps for new deals / pursuits 
• Contribution of creation of showcase content, though leadership white papers, collaterals 
• Updates job knowledge by studying state-of-the-art tools, technologies, reading professional publications; maintaining personal networks

Qualifications

• 12+ years of overall experience including 8+ years of project management experience with demonstrated success and financial results in Platform deployment/transitions
• Proven ability to drive a solution from start to finish (project management certifications are a plus)
• Experience in Insurance or healthcare domain  will be given strong preference
• Experience of packaging and showcasing capabilities and solutions
• Willing to work in 24X7 environment
• Ability to travel as required domestically and / or internationallya