Manager Validations and Fraud Prevention at Nedbank

Job Purpose

• To manage and lead a team of proactive investigators to deliver forensic and fraud risk services to Nedbank to mitigate fraud, reputational risk, criminal liability and to ensure regulatory compliance.

Job Responsibilities

• Combat digital banking and other types of detected fraud by ensuring optimal functioning of proactive investigation teams.
• Ensure that all proactive investigators are meeting the job requirements by measuring quality and productivity.
• Investigate unusual and/or suspicious system events by proactively analysing and investigating alerts, taking appropriate action and recommending potential solutions.
• Mitigate risk and prevent and/or reduce potential losses for the client and Nedbank.
• Provide technical support to the proactive investigators.
• Identify gaps, make recommendations, improve processes and prevent re-occurrence of loss.
• Identify operational and risk related issues proactively.
• Analyse and identify new modus operandi, escalate to analysts to create new alerts to detect new modus operandi.
• Vet reporting email to ensure that the process has been followed in terms of reporting to the correct department with the third-party bank
• Follow-up on work activities that result from the calls to ensure business processes are followed; resource plans are in place; and client requirements are met.
• Manage all queues to ensure that fraud is maximally addressed and clients minimally inconvenienced.
• Resolve issues by making decisions within mandate that meet business requirements and client needs.
• Manage achievement of monthly targets by monitoring daily targets and daily productivity of proactive investigators, providing feedback and identifying and implementing corrective action.
• Listen to calls to ensure that a quality conversation is conducted by proactive investigators to ensure client-centricity, maximise productivity and minimise losses.
• Compile statistics to identify training gaps and manage staff performance and development.
• Ensure data quality through checking MIS that has been captured by proactive investigators.
• Conduct continuous refresher training to improve team's effectiveness.
• Ensure that the team's compliance is up to date.
• Adhere to budget by managing and minimising day to day costs.
• Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Contribute to team effectiveness by following the recruitment process when recruiting talent.
• Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes.
• Maintain relationships with clients and stakeholders by living the Nedbank values.
• Create a client service culture through various required interventions.
• Encourage team to generate innovative ideas and share knowledge.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Risk

Preferred Certifications

• Institute of Commercial Forensic Practitioners (ICFP), Association of Certified Fraud Examiners (ACFE)

Minimum Experience Level

• 3 - 6 years
• Management exp 1 - 2 years
• 6 years experience banking/financial institution; 3 people management experience

Technical / Professional Knowledge

• Fraud investigation methodology
• Governance, Risk and Controls
• Banking product knowledge
• Systems knowledge
• Data analysis

Behavioural Competencies

• Decision Making
• Planning and Organizing
• Stress Tolerance
• Building Talent
• Continuous Learning
• Continuous Improvement
• Quality Orientation
• Adaptability

Closing Date

26 April 2023