Manager: VB Care Enablement at Vodafone Global Enterprise

Role purpose:

The Manager: VB Care Enablement role is based within Vodacom Business Unit.

The role of the Manager: VB Care Enablement will lead several Enablement capabilities and functions to drive the service transformation within the EBU CARE division.  

Your responsibilities will include:

Quality Assurance

• Provide leadership in defining, Designing, Continuous Improvement and leading a best-in-class Quality assurance framework, to provide an independent perspective on performance.
• Implement, deploy & Embed technological tools and techniques to distil quality insights into our improvement framework.

MIS and Analytics 

• Accountable for creating a performance culture, through the automation of reports and extraction of key insights.
• Accountable for analytical deep dives into specific problems or opportunities. 
• Drive Deployment, Utilization and Optimization of key Analytics tools with an emphasis on Global and Group strategic objectives.

Workforce Management 

• Coordinator the WFM function as well as ensure forecast accuracy across the front and back office estate.
• Deliver insights into budget-impacting WFM performance trends and ensure adherence to budget plans.

Project & Change Management 

• Coordinator the WFM function as well as ensure forecast accuracy across the front and back office estate with the key focus of driving Efficiencies.
• Ensure compliance with our Programme Increment process.
• Project/Programme manage key initiatives to deliver on intended benefits – Key Interface into ELT and SLT.
• Drive benefit realization of the change initiatives.

Cost Management & Optimization

• Accurate OPEX planning, integration and management of budget forecast.

Ideally you should possess the following:

• Matric/Grade 12 is essential.
• Relevant 3-year tertiary qualification in Commerce, Science, Technology, or Engineering.
• 5 to 7 years experience in the consulting or corporate environment with working experience in:
• Business Analytics and data modeling.
• Project and process management.
• Operational Management - Experience in a customer-facing environment.
• IT skills – modeling, analytics, etc.
• Strong experience in Service / Demand Management. 

Closing date for Applications: 25 November 2022.