Marketing Services Manager at Visa

Job Description

Responsibilities:

Marketing Planning & Coordination:

• Support annual planning consolidating client priorities, performance data, and insights.
• Coordinate planning inputs with Country Managers and Account leads
• Maintain regional planning trackers, calendars, and shared documentation.
• Assist in preparing planning presentations for leadership and cross‑functional teams.

Client Engagement & Support:

• Serve as a day‑to‑day point of contact for multiple clients across South Africa and Southern Africa.
• Identify client growth opportunities by analyzing market trends, client performance, and consumer insights, and highlight where Visa’s solutions can add value.
• Manage client feedback cycles and ensure timely, accurate communication across client portfolios.
• Guide clients on using Visa’s marketing frameworks, toolkits, and best‑practice digital marketing.

Marketing Program Execution:

• Drive execution of marketing activities including creative reviews, media coordination, localization of assets, and campaign rollout support.
• Assist with digital campaign setups and optimizations with agencies and Visa’s digital teams.
• Prepare client briefs, program updates, campaign reports, and post‑campaign reviews.
• Ensure all work is delivered consistently across different market contexts.

Cross‑Functional Coordination:

• Work closely with Account Leads, and cross functions teams across projects
• Use regional/global tools, playbooks, and best‑practice assets.
• Support multi‑market governance processes and adoption of Visa Project Central.

Reporting & Insights:

• Track KPIs and performance across all assigned markets.
• Produce multi‑market performance reports and dashboards.
• Identify insights that inform market‑specific or cluster‑wide improvements.

Operational & Administrative Support:

• Manage workflows, timelines, and vendor coordination across multiple markets.
• Maintain templates, folders, and processes that support multi‑market efficiency.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

• Bachelor’s degree & 4–6+ years of marketing experience (digital preferred).
• Strong hands on digital marketing experience with major platforms (Meta, Google).
• Experience managing multi market or multi client projects is beneficial.
• Strong client facing capabilities and ability to support engagements with senior stakeholders.
• Excellent project management, organizational, and communication skills.