MAS Clinical Coordinator at Mediclinic

MAIN PURPOSE OF JOB

• To support a comprehensive, professional and integrated care service and to deliver world-class case coordination and concierge service to Medical Assist Service patients in collaboration with the internal and external healthcare teams.

KEY RESPONSIBILITY AREAS

• Manage clinical efficiency in collaboration with the Clinical and Medical Assist Services team for MAS patients before admission, during hospitalisation and post-discharge
• Support an integrated healthcare service by monitoring the liaison and coordination services of the MAS teams with clinician offices and external healthcare providers
• Fulfil a patient liaison role throughout the delivery of the various  MAS contracts, communicate effectively with patients, clients, specialists, hospitals
• Utilise data analytics and reporting to monitor patient outcomes, operational efficiency and clinical governance
• Drive a culture of cost efficiency and ensure the financial process is managed thoroughly
• Personal Effectiveness

REQUIRED EDUCATION
ESSENTIAL EDUCATION

• Degree / Diploma in General Nursing; OR Advanced Life Support OR ILS with appropriate case management experience OR other allied healthcare degree/ diploma

DESIRED EDUCATION

• Client Liaison, Case Management

REQUIRED EXPERIENCE

MINIMUM EXPERIENCE

• 2-years’ experience in a senior nursing role (e.g. Shift Leader, SPN), within a private acute healthcare setting; OR Paramedic OR 2 years’ experience within the healthcare environment

DESIRED EXPERIENCE

• 2-years’ Case Management and/or Client Liaison/Customer Service, Communications and Bookkeeping

REQUIRED JOB SKILLS AND KNOWLEDGE

• Evidence-based practice and guidelines
• Clinical pathways
• Clinical information capturing and data analytics
• Nursing/ALS care within an acute-care setting
• Risk identification and supporting protocols
• Pharmacology
• Cost containment as per clinical pathway
• Computer literacy (MS Office)
• Delivering results and meeting customer expectations
• Presenting and Communicating Information
• Writing and reporting
• Analysing
• Strong interpersonal and relationship building skills
• Excellent administration skills