Job Vacancies at Core Group

Job Description

• We are looking for a dynamic and highly organised Marketing Coordinator to join an innovative integrated retail brand operating across multibrand kiosks within leading retail environments.
• This role will support the planning, coordination and execution of marketing initiatives that drive brand awareness, customer engagement and commercial performance across the national kiosk network.
• The successful candidate will work closely with internal teams, retail partners, agencies and suppliers to ensure campaigns are delivered consistently and effectively across multiple locations.
• Based in Cape Town, this role requires regular national travel to support retail activations, campaign launches, promotional activity and in-store execution.

Key responsibilities

• Coordinate the implementation of integrated retail marketing campaigns across the national kiosk network.
• Support the development and execution of annual and campaign-specific retail marketing plans.
• Coordinate promotional campaigns, product launches, activations and in-store initiatives.
• Work closely with retail partners and store teams to ensure marketing campaigns are executed according to agreed brand and commercial requirements.
• Coordinate the production, delivery and installation of point-of-sale and in-store marketing materials.
• Manage marketing timelines, campaign calendars, briefs and project deliverables.
• Liaise with creative agencies, suppliers, printers, production partners and other external stakeholders.
• Conduct regular store and kiosk visits to monitor campaign execution, merchandising, branding and overall presentation.
• Identify opportunities to improve customer engagement and visibility within retail environments.
• Support national activations, events and promotional initiatives.
• Ensure brand consistency across all customer touchpoints and retail environments.
• Track campaign implementation and provide feedback, reports and recommendations to relevant stakeholders.
• Assist with marketing budgets, purchase orders, invoices and general administration.
• Monitor competitor activity, retail trends and customer behaviour to identify opportunities for the brand.
• Collaborate with sales, operations, merchandising and other internal teams to ensure marketing initiatives support commercial objectives.
• Provide on-the-ground marketing support during key launches, campaigns and retail events nationally.

Minimum requirements

• Relevant Diploma or Degree in Marketing, Communications, Retail Marketing or a related field.
• 3–5 years’ experience in a retail marketing environment.
• Proven experience coordinating and executing marketing campaigns within physical retail environments.
• Experience working with multiple stores, retail partners or geographically dispersed locations will be advantageous.
• Experience coordinating agencies, suppliers and production partners.
• Strong understanding of in-store marketing, point-of-sale, activations and customer engagement.
• Excellent project coordination and organisational skills.
• Strong written and verbal communication skills.
• Ability to manage multiple projects, deadlines and stakeholders simultaneously.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Willingness and ability to travel nationally on a regular basis.
• Valid driver's licence would be advantageous.

Key competencies

• Retail marketing expertise
• Project coordination
• Campaign execution
• Stakeholder management
• Relationship building
• Commercial awareness
• Attention to detail
• Organisation and time management
• Problem solving
• Creativity and innovation
• Ability to work under pressure
• Strong communication skills
• Hands-on approach
• Ability to work independently and collaboratively

What we are looking for

• We are looking for someone who understands that retail marketing is about bringing the brand to life at the point of customer interaction.
• You should be commercially minded, hands-on and comfortable working across multiple locations, stakeholders and deadlines.

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Job Description

• We are looking for a highly organised, customer-focused and detail-oriented Sales and Administrative Coordinator to provide efficient administrative and sales support to the Enterprise & DPP Account Management team.
• The role is responsible for coordinating sales activities, providing first-line support to resellers, managing stock allocations and price-list administration, processing customer requests and ensuring accurate, timely operational feedback.
• The successful candidate will play an important role in delivering an exceptional reseller experience while supporting revenue growth, operational optimisation and risk reduction.

Key responsibilities

First-line sales support

• Provide day-to-day administrative and sales support to Account Managers.
• Assist Account Managers with client communication, follow-ups and general sales administration.
• Act as the first point of contact for reseller queries relating to quotes, stock availability and product information.
• Respond to reseller requests accurately and within agreed service-level timelines.
• Provide resellers with accurate product, pricing and stock information.
• Recommend suitable alternative SKUs or product options when requested items are unavailable.
• Escalate unresolved or complex queries to the relevant Account Manager with all relevant information and context.
• Maintain accurate records of reseller queries, requests and escalations.

General administration and stock allocation

• Manage the stock allocation process for resellers from request through to completion.
• Provide accurate weekly stock allocation feedback to Order Management and planning teams.
• Identify stock requirements and submit additional allocation requests to planners where required.
• Maintain accurate records of stock allocations and related requests.
• Manage the distribution of price lists to resellers with a high level of accuracy and confidentiality.
• Ensure the correct price list is shared with the correct partner, particularly when pricing changes are implemented.
• Generate CTOs for Enterprise and DPP customers based on reseller requirements.
• Share reseller invoices in accordance with established company processes.
• Maintain accurate documentation and administrative records relating to reseller transactions.

Customer service

• Deliver professional, responsive and customer-focused service to all resellers.
• Ensure reseller queries are acknowledged and resolved within agreed service-level requirements.
• Build strong working relationships with resellers and internal stakeholders.
• Identify recurring reseller issues and communicate trends, opportunities and concerns to the Account Manager team.
• Participate in weekly catch-ups with Account Managers to discuss opportunities, issues, outstanding items and timelines.
• Proactively follow up on outstanding requests to ensure a seamless customer experience.
• Escalate significant customer issues appropriately and timeously.

Reporting and operational support

• Provide accurate operational feedback and reporting to relevant internal stakeholders.
• Ensure data captured across sales support and stock allocation processes is accurate and up to date.
• Track outstanding requests and ensure they are progressed within agreed timelines.
• Work closely with Account Managers, Order Management, planners and other internal teams to resolve operational issues.
• Identify opportunities to improve administrative processes and optimise reseller support.
• Maintain confidentiality when dealing with pricing, customer and commercially sensitive information.

Minimum requirements

• Bachelor of Commerce (General) or equivalent qualification preferred.
• 4+ years' experience in sales support, administration, sales coordination or a similar role.
• Experience within a B2B, wholesale or Enterprise environment would be advantageous.
• Exposure to stock allocation, price-list management and reseller administration.
• Advanced Microsoft Excel skills.
• Strong written and verbal communication skills.
• Proven customer service experience.
• Strong attention to detail and a high level of accuracy.
• Experience managing multiple priorities, tasks and stakeholders in a fast-paced environment.

Key competencies

• Customer service orientation
• Sales administration
• Strong organisational skills
• Advanced Excel capability
• Attention to detail
• Accuracy and data integrity
• Time management
• Communication and interpersonal skills
• Stakeholder management
• Problem solving
• Ability to work under pressure
• Confidentiality and discretion
• Proactive approach
• Ability to manage competing priorities
• Teamwork and collaboration