Master Data Operations Specialist at SoluGrowth Pty Ltd

Key Responsibilities:

Incident and Bug Management:

• Receive, log, and prioritize bug tickets reported by end-users or identified through monitoring systems.
• Conduct thorough diagnosis to pinpoint the root cause of bugs, followed by the implementation of effective fixes.
• Execute rigorous validation testing to confirm that applied corrections fully resolve issues without introducing new defects.
• Communicate clear updates and resolutions to affected users throughout the process.

Change Request Management:

• Analyze change requests comprehensively, assessing both their technical and functional implications.
• Collaborate effectively with stakeholders to prioritize requests based on their strategic impact and urgency.
• Design, develop, and meticulously test new features or requested modifications.
• Plan and execute the deployment of changes in close coordination with relevant teams to minimize operational disruptions.
• Preventive Maintenance and Improvements:
• Proactively monitor application performance to identify and seize opportunities for optimization and continuous improvement.
• Apply essential software updates and security patches to maintain the application's currency and security posture.
• Update technical and user documentation accurately to reflect all changes and improvements implemented.

Support and Assistance:

• Provide direct technical support to end-users, assisting them in resolving issues and ensuring efficient application usage.
• Organize and deliver comprehensive training sessions for both existing users and new recruits on application features and best practices.
• Collaboration and Communication:
• Work in close synergy with other crucial IT teams, including development, testing, and infrastructure teams.
• Maintain regular and transparent communication with stakeholders, providing updates on progress, addressing challenges, and highlighting achievements.

Change Management:

• Plan and meticulously coordinate application changes to ensure minimal impact on ongoing business operations.
• Proactively identify and mitigate risks associated with all changes and updates to the master data environment.

Required Experience:

• Demonstrable proficiency with SQL Server and SQL Server Integration Services (SSIS).
• Hands-on experience with Semarchy xDM for robust master data management.
• Familiarity with systems hosted on Windows 11 environments.
• Strong understanding and practical experience leveraging Azure DevOps for comprehensive development activities, including source code management via Git, task tracking using Work Items, and deployment automation through Pipelines.
• Experience utilizing Jira-based ticketing systems for effective management of data-related bug and change requests ("MDM Incident" and "MDM Request").

Understanding of Data and Business Context:

• Solid knowledge of master data consolidation, authoring, and distribution principles.
• Ability to effectively work with master data across six critical business domains: Client, Product, Finance, Location, Structure, and Nomenclature.
• Experience and capability to interact effectively with governance teams composed of business users for each master data domain, contributing to data quality and policy discussions.
• Experience managing data from multiple, diverse data providers (currently 15 different sources) and catering to various data consumers, primarily BI tools, with an expectation of growing usage by other company-managed software.