MBIS Support Agent at MiWay Insurance Limited

What will you do?

• The MBIS Support agent will assist the MBIS department on administrative daily functions. This role will require the MBIS Support Agent to communicate daily with MBIS agents and relevant stakeholders within the Business Insurance and Personal Lines departments. 

Minimum Qualification Required

• Grade 12/Standard 10/NQF 4
• Tertiary Qualification/ NQF 5
• Financial Services Board Regulatory Exams (RE5) 
• FAIS credits/ Full Insurance Qualifications (Depending on DOFA) 

Minimum Experience

• Minimum of 2 years’ experience in the short-term insurance industry 
• Minimum of 2 years’ experience of sales and/ or client services 
• TIA/ MIA System experience compulsory
• Business Insurance and Personal Insurance experience compulsory.
• IPA System

Deliverables include, but will not be limited to

• Ensure daily activity and TATs on feedback are met
• Regular reporting on trends within the MBIS department
• Maintain high level of accuracy and efficiency 

Competencies Required

• Advanced computer literacy
• Must be highly proficient in dealing with stakeholders and staff 
• Excellent verbal and written communication skills
• Self-motivated
• Problem solving skills and solution oriented. 
• Flexibility
• Ability to multi-task and cope under pressure. 
• Commitment to personal and team goals
• Ability to apply business rules and processes.
• Team Player
• Excellent administrative skills
• Ability to plan and manage time efficiently
• Results oriented
• Self-disciplined & Self-motivated and desire to excel
• Analytical and organized
• Attention to detail