Medical Division Operational Support Specialist(PG 9) at Sanlam Group

What will you do?

Job Purpose:

• Provide data, administrative, and system support within the Medical division—split between operational support (HIV administration, pathology troubleshooting, underwriting enablement) and IT/data system development aligned to the Target Operating Model.

What will make you successful in this role?

Output/Core Tasks:

Key Responsibilities & Duties:

HIV Administration Support

• Manage case intake and validate data for HIV-related workflows.
• Schedule and track program activities, maintaining audit trails.
• Liaise with internal administrators and external stakeholders.
• Ensure compliance with ASISA standards.

Pathology Result Troubleshooting for Underwriting

• Arrange for after requests on existing blood samples at Lab for policies on request from underwriters. 
• Telephonic communication with all 8 accredited Labs regarding all Queries  on Lab results where protocol not followed 

Underwriting Enablement

• Back up administrative role for underwriting support to medical team

Workflow Support

• Maintain operational trackers, SLAs, and queue management systems for medical team 
• Log and monitor exceptions to ensure timely resolution.
• Support workflow optimization initiatives.

Data Quality & Governance

• Perform routine data checks and reconciliations.
• Maintain data lineage logs and ensure adherence to governance standards.
• Update and manage Standard Operating Procedures (SOPs) for processes.

Outputs:

• Monthly SLA Reports: % adherence to turnaround times.
• Data Quality Audits: Error rates and reconciliation accuracy ( HIV and pathology)
• Dashboard Utilization Metrics: Frequency and effectiveness of Power BI reports .
• Automation Impact: Reduction in manual processing time.
• Stakeholder Feedback Surveys: Quarterly satisfaction scores.
• Compliance Checks: Audit results and governance adherence.

Role Requirements:

Qualifications and experience:

• Bachelors degree or diploma with Life sciences
• 1 Year experience in underwriting , data and automation processes

Skills & Competencies

• Strong attention to detail and data accuracy.
• Knowledge of clinical terminology 
• Proficiency in data analysis and troubleshooting.
• Excellent organizational and communication skills.
• Familiarity with compliance and governance frameworks (POPIA).

Core Competencies:

• Customer focus
• Cultivates innovation
• Collaborates
• Drives results
• Being resilient

Knowledge and Skills

• Processing transactions and conduct simple calculations
• Record keeping; filing and maintenance of databases
• Maintain work standards and quality verification
• Data Collection and processing of transactions
• Procedures Knowledge