Member Services Consultant - Port Shepstone at Beekman Group

Key Performance Areas:

• The successful candidate will be responsible for resolving member queries, both written and verbal in compliance with agreed service level standards
• Maintain call rate standards.
• Consult with members face to face.
• Member cancellations and retentions.
• Perform various administrative and general office duties.
• Highly detail-oriented, organized, and methodical with excellent follow-up to meet customer expectations and deadlines.
• Provide front-end support to Member Services in resolving member queries in compliance with agreed service delivery standards.
• Adherence to Online Reputation standards.

Person Requirements:

• Matric essential
• Leisure industry knowledge is preferable.
• Flexible working hours and overtime if and when required.
• Customer Services and Call Centre experience.
• Working knowledge of social media and online booking channels is preferable.
• Excellent verbal and written communication skills
• Ability to deal with members in a professional and courteous manner.
• Above average computer literacy
• Ability to work under pressure.
• Ability to work independently, and as part of a team.